My experience with Addison Automotive Service was excellent. The price quote for my vehicle repair was fair, and the estimated turnaround time was completely accurate. I continue to bring my vehicle back here because the team is honest and explains everything in detail, allowing me to make well-informed decisions. Finding that level of transparency and integrity at an independent mechanic shop is rare. Highly recommend! read more

I advise against bringing your vehicle here if you expect accurate diagnostics, honest timelines, or professional customer service. We brought our car in prior to an out-of-town trip, trusting their team to resolve the issue. We were initially given a promised completion time of 11:00 AM on Tuesday, September 8th. When we followed up, we were told 12:00 PM instead. After ordering an Uber to pick up the vehicle at 12:30 PM, the car was not even close to ready, it appeared work had barely started. To make matters worse, the shop allowed payment of over $450 before the service was rendered and before testing the vehicle. After paying and receiving the paperwork, the car was brought out and still did not work. They offered to hold the car while we were out of state to re-evaluate it, only to claim it now needed an over $3,000 transmission job (which we declined). A proper diagnostic test should have been conducted once the vehicle was running before collecting payment and handing the keys over. When discussing the issue over the phone, the staff took zero accountability for the inconvenience caused right before a major trip. Instead, they tried to frame holding the car as a favor, a detail that was never communicated upfront. The entire conversation was full of contradictions and excuses. Save yourself the time, frustration, and money, and take your vehicle elsewhere. read more

Great service, knowledgeable mechanics all at an affordable price. I highly recommend them.

We were having major issues with the warranty company and Sherry really went above and beyond to help us. She is very knowledgeable and did not try to upsell us and actually was very clear about what needed to be done now and what could wait till later. We went to a dealership before them and were told everything was urgent, as they tried to scare us into getting thousands of dollars aid work done at once. We will absolutely be back. read more

JD was very helpful regarding the electric gate to our van. Although they typically don't work on aftermarket brands he spent some time trying to figure out the issue. It's nice to run across people not just worried about how much money they can make... read more

I've been coming to AU for years but they have completely dropped the ball here. I sent them a quote for $5000 worth of repairs. They didn't get back to me in 2 days so I called and the lady told me it was on someone's desk and that they would call me back in a few minutes. I never heard back from them. Absolutely disgrace!! read more

I live in Arkansas and was purchasing a pre-owned vehicle in the DFW area. I wanted to get a pre-purchase inspection for the vehicle that I was going to buy and I got a recommendation to look into Addison Automotive Service. The inspection experience from start to finish went very smoothly and professionally. When the inspection was done, Sherry, the owner, gave me a call and explained everything that was done to the vehicle and went through the report thoroughly. She even suggested that for any action item, that I could get it fixed under the manufacturer's original warranty instead of having them do the repairs. I am extremely satisfied with their customer service and highly, highly recommend their shop. Kudos to the owners and the staff! read more

First of all the prices are astronomical for subpar cheap parts. These guys left my vehicle worse than I dropped it off I wouldn't be surprised if they had one single ASE certified technician. The lady behind the counter was staring at me so hard I felt profiled the entire time like they wanted to take advantage of me. I wouldn't recommend this shop to anyone, they did not listen to my concerns or correct the issue. read more

Great people great quality, honesty in a business you can trust. Never have to worry about being sold something you don't need (I.e 1000 dollar oil change visits) read more

This is absolutely the best shop you are going to find anywhere. They are very honest, economical and efficient. Prior to finding this shop I would try to self diagnose my vehicle to get an idea of what it may cost to fix at other shops. I did that at first here as well but always found they quoted a better price than I expected and gave me a honest assessment of my vehicle. I recently went in expecting to replace a sensor when the issue just turned out to be a bad wire. Rather than selling me on unnecessary work, they found the best solution and saved me $$ in the end. I now know that their assessment is one that can be trusted fully and their work is always top notch. This shop truly sets the bar that other shops should be measured against! read more

Great Customer Service! Also, willing to go the extra mile to ensure their clients are happy! Thank you!

The best! I am so grateful I had a potential purchase taken there for a PPI before I dropped a chunk of change for a "new to me" luxury vehicle! Sherry was honest, knowledgeable, and took her time talking to me and explaining each area positive and negative about the car. I cannot recommend this business enough! read more

Sherry always does a great job whenever I stop by for anything at all. Listens carefully when you explain any issues and tries her best to explain the situation. Have definitely learned more about cars since making this place my go-to repair shop. I especially appreciate how transparent she is about pricing and what options are available. Having been to places that try to take advantage of you with ridiculous prices and unnecessary charges, it's nice to find somewhere that is different. Will be back next time! read more

I appreciate your apology. However, I have tried calling Sherry to discuss the issue for the last 2 days and could never get ahold of her and I have also left several messages with her assistant for you to return my call and you haven't, but you have time to reply to me on a Yelp review. It's ok I got my daughters car taken care of by true professionals it's the customer care aspect for me that you as a business owner failed in horribly. Let's be clear folks this is my experience please don't base my experience on how your experience will go. It's just a never again for me due to the lack of customer service and communication . read more

Addison Automotive Service - Brake with no brake pad - Auto Repair Near Me - Addison, Texas

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I have did business with Sherry here at Addison automotive and it is the best service I have ever had. She was very professional got my car on time and she always called me and updated me with everything that was going on. I would refer her to anyone. Thank you Sherry For all your hard work on my vehicle and also thank your staff for being very professional. You guys will always be a part of my family for life. Thank you again for the great customer service. read more

Absolutely love love the service here! The owners and Xavier in the front are so friendly and knowledgeable, I've taken my car here twice now and my boyfriend as well. We tell all of our friends in the area. They won't try to up charge you or sell you on things you don't need. Doesn't feel sketchy or like they're trying to trick you into spending more money like most places. Every time I've been here has been a very fast turnaround and great quality service! Awesome communication and always available. Can't say enough good things about this place read more

They might be a good mechanic but I will never find out. They are incredibly difficult to get a hold of. By text or call, they scarcely respond. read more

Great, trustworthy mechanics that don't cut corners. Highly recommend if you want the job done right. Have had my Lexus and GMC truck serviced here and have also referred friends who have had positive experiences. read more

Sherry at Addison Automotive is the best! They always do great work, have helped me save a ton over getting repairs and service done at the dealership and I've sent friends and family there and she's always taken great care of them. The only mechanic I trust read more

You want experts to repair your auto? You want friendly service? You want honesty? You will find it at Addison Automotive! I am a 80 year old woman and I must have someone to do the job for me and someone I can trust and I have found that with these people. That is rare today and I am so lucky to have found them. read more

Best shop in town. I've had my wife's car serviced here and wouldn't trust any other shop. They were honest, dependable, and got the job done right. I will continue to use them and recommend their services to anyone that is looking for a great auto shop. read more

I typically hate taking my car in because places always try to take advantage of me and try to sell me things that I don't need. Not here! I brought my car here because of all the great reviews, and I am so happy I did!! I will be taking my car here for now on. read more

hard to get a hold of anybody at this place. Nobody answers the phone and nobody responds to texts, which is what they suggest on their website. Also they don't give you a price upfront to even look at your car. Very deceptive. Over $100 bucks just to look under the hood? Smh read more

Sherry is amazing and knowledgeable. She definitely knows her stuff and explained everything in detail. Great price and great turn around time. We enjoyed their service so much we took our second car. Highly Recommend her and her team to take great care of you. My husband and I now have 2 cars with AC thanks to her and her team! read more

I'm only writing this review because i'm taking the owners to Small Claims Court over BREAKING my vehicle, leaving TRASH inside, and LYING on the diagnosis receipt. (Photos Attached). What happened was my car engine kept shutting off while driving so I had it towed to (Addison Automotive) which was one of the most nearby shops with decent reviews. I turned off the lights and left the car in the shop parking space. They were friendly and accommodating at first. The following day they told me I needed an (Exhaust Timing Oil Control Valve). It cost $300 and they supposedly replaced it. It turned out whatever they did literally BROKE my vehicle in the process. I picked up the car to discover the door ajar alarm would not turn off even when all doors are closed. The headlights/taillights/dash lights won't turn off, even when the key is out the ignition. Seriously. Not even the power locks worked! They didn't eve warn me about any of this when I picked it up. I tell this all to the female owner and that they must have short circuited it by accident or crossed wires. She tells me that they didn't even touch anything electrical and it's a coincidence all this is breaking when I pick my car up now. (What??) You can see on the receipt that it LITERALLY says (Electrical). She said it wasn't their fault and I need to pay for another diagnosis and to get it fixed. I told her this is crazy my electrical system is now ruined and that a mechanic who did my oil and the tow truck driver can vouch for how my electric was working before it was brought here but she just kept overtalking me. I told her I have to take her to Small Claims Court over how much i'm going to have to pay to fix what they broke and me renting a vehicle and she smirked and said "Great, Great, Good" and held my car keys out and sarcastically asked "You need these?" with a big grin. Lastly when I got back to my car there was now DIRTY WHITE CUP with a red liquid. I went back to ask her about the trash but she must have went to the back office. I wouldn't believe this if it didn't just all happen to me. read more

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I moved to Addison and needed to find a repair shop for my Land Rover. This place is honest, reliable, proficient, and offers great communication. I would not go anywhere else! JCM Also lots of girl power!!!!! read more

I HIGHLY recommend Addison Automotive! I took my vehicle in to fix a "repair" done at another business. The repair was explained, in detail, and was done quickly and at a great price. Addison Automotive has a new customer! Just an overall fantastic experience. read more

Addison Auto is my new go to. Something was severely wrong with my brakes so I dropped it off. The owner called me within 30 minutes to immediately put me at ease as to the issue, explained the issue in terms I understood, and was all around informative and friendly. Service was prompt and professional and incredibly friendly. The price was incredibly fair and didn't make me dig out of savings! read more

Addison Automotive was able to figure out what was wrong with my car! Sherry made it a point to keep me updated on my car issues and gave me explicit descriptions as to what needs to be done! I'm impressed by their excellent service. I can always rely on Addison Automotive for all my car needs! read more

I am extremely happy with the quality of service I get at Addison Automotive. I get my car in and out in a reasonable amount of time and if I need a ride, they give me a ride back to work instead of me having to wait while my car is being worked on. Their prices are very reasonable, and they have integrity. Cheryl explains what is wrong and what they are going to do to my car in a way that any lay person can understand. They do not do work that does not yet need to be done just because it is a scheduled time for it. They will always have my loyalty because I can trust them. Brenda B. read more

Took my wife's car here because it was leaking oil. They checked it out, fixed a crooked oil filter, and cleaned it up . . all for the low, low price of . . . $85!! This place didn't have much business, and now i know why for that price. They seemed like honest people, but waaay too expensive. read more

Be cautious, is my best advice. After solid research & great reviews, I took my car to this shop for a basic rear brake job. Beverly was friendly & they repaired my brakes same day. Decent price, no big savings, but didn't feel gouged. She did up sell me on a brake fluid flush & wipers (2012 Honda, 50K miles) but no big deal. The big deal started 3 days & $407 later when my car developed a shake anytime I touched the brake pedal. I called & asked if I could make an appointment to see if they'd look at the vehicle again & Beverly refused. Said it didn't sound like a rear brake issue & her mechanic schedule was iffy for the next week anyway. No problem, I requested the next open appointment & she only kept repeating she guaranteed a rear brake warranty of 12 months/12K miles. While we were both polite to each other, at the end of the day, she refused to examine my car. I had to find another mechanic for the issue. (tires weren't balanced & pressure was low on same rear tire with brake issue.) I really wanted to love this mechanic & find a permanent one for my 3 cars. However, my advice to you is be cautious. As for me, I won't recommend nor use them again. Bummer. read more

My son took his Ford F150 here because they shot straight on the phone and the reviews on Yelp were high. He and I were impressed. They not only quickly fixed the problem, they even fixed a rattle in his door for no charge. They charged what they quoted and were less expensive than quotes for the same job at other places. Nice to find an affordable, honest mechanic in town. read more

I had to edit my review bc though they gave great customer service, they failed to correctly diagnose my car even after having to bring it back in a second time. They also took over 5 days each time they had my car. Beverly is super sweet and eager to help you get back in your car so that was awesome. I just think that if you have a foreign car its best to stick with foreign car specialists. read more

My two back windows were not rolling up but would roll down only. They fixed it with no problem or concerns. My two front breaks were operating only with a 15% life. They fixed it with no problem and quick return. My Acadia GMC was having a kickback after driving and picking up speed. Addison Automotives were able to detect a disconnect read in my transmission. They fixed that as well. I am very pleased about the timely fashion that it took to get my vehicle back and how much Sherry and her crew paid attention to details and the customer care. If anyone is looking for a new Automotive home. Go see them and tell them coach Max sent you! read more

Great Work and Honest Mechanics! I told them the symptoms over the phone, and they said what problem they think my car had and that it would cost around X amount to fix. When the repair was completed, they said it was actually something much more simple and only costs about half of what they estimated over the phone. I have not had a problem since! In an industry full of shady liars (I've encountered some of them around Addison and Plano), I really appreciate their honesty and quality work. They boast they have been in business for 20+ years, and now I can see why. I have tried out many auto repair shops and have been looking for a good auto repair place for many years. Now that I found this place I will not take my automobiles anywhere else! read more

Thought I needed a positive battery cable. Called with price questions and after realizing it would run $160 for the part; $300 total; Beverly asked me to bring in the car so they could look at it to see if $300 was really necessary. Brought it in and they were able to fix the issue for $39 (no cable). Firestone had quoted me $1200 to $1400. ($150 for a rebuilt cable.) This company won my trust. I'm going to them with issues. Thanks for the great service! Very friendly!!! read more

Sherry the owner was very professional and really made you feel comfortable with leaving your vehicle. The repairs were done same day and at a competitive price. read more

Finding a new auto shop is always a nightmare, especially as a female. I can't tell you how many times I've been ripped off or have been attempted to be ripped off- NOT HERE! The place is a little hidden and simple but extremely fair. I came in first thing in the morning and met with Beverly, very sweet. They will offer you a ride as long as you have a ride back home! I received a call about 2 hours later with the diagnosis part by part and labor included. Very reasonable! My car was out and finished by 5pm! She also mentioned something that would be needing repairs later but stressed to me that I didn't need to do it immediately. Wait, she didn't try to up sell me? That's incredible. She also told me the price so that when it happens to be prepared to pay- I'll prob go around and get estimates just to check but I have to say, these are honest folk. Good hearted people and I highly recommend coming here!! read more

Even while I was calling around to price different shops to service my rotors, Sherry was attentive, informative, and compassionate over the phone. I was impressed with the service through-and-through! She even called me an Uber to get back home after I dropped off my car at their shop. They did a great job on fixing my vehicle, but the SERVICE is what will have me coming back! Thanks guys! read more