This review is based solely on trying to make an appointment here, not having ever actually been able to get in. I called in to make an appointment as a new patient as I have been having some skin issues on my face, and I am getting married in a little over a month. They couldn't take me for several weeks, but I decided to make an appointment anyway as I know this is fairly typical for dermatologist offices.
In the meantime, one of my students had passed away (I am a teacher) and I had to reschedule the appointment so that I could attend his funeral. I thought all was good, rescheduled the appointment for a time when I could go after work at 3:30pm.
Then, 4 week days prior to my appointment I received a voicemail from the receptionist saying that they needed to reschedule. I called her back and at first the woman on the phone said Amy Krupski, who I was supposed to see, was out sick that day/ I was confused as my appointment wasn't for 4 more days. Then, having been caught in a lie, she just said "Oh we have to reschedule for the day you need to come in." Ok, so I tell them I work 8-2:40, which mind you is a WAY easier schedule to work with than people who work 9-5, and that I need to come in at 3pm or after, hence why the appointment I made that she cancelled was for 3:30pm. The receptionist then started giving me crap for this. All I could think about was the fact that I made the appointment for the time that worked for me, and SHE is the one who cancelled on me, not visa versa. I was shocked when the woman shamed me for not being able to come in between 8am and 11am. I was even more shocked when she suggested that I take a personal day or sick day, and states that they are "trying to work with me." No, you are actually NOT trying to work with me. Not only did you cancel the appointment I had, but you are now only offering me appointments dead in the middle of my work day (10am-11am time frame for most), and anyone who is employed would have trouble making appointments at that time! I also explained that I am a teacher and typically we are not permitted to take days off this close to summer vacation unless we want to be docked our pay.
Anyways, I decided not to make an appointment after all due to the rude attitude of the woman on the phone. She was snippy, and impatient, and started asking me why I cancelled my appointment the first time. She didn't seem to care or understand at all when I explained that it was for a funeral. She was rushing me along, and did not care to listen to my concerns: "Ok, well whatever, just tell me when you would like to reschedule for." Then, when I said I am not interested in coming in at alI as this process has been frustrating and inconvenient, she HUNG UP on me.
I would suggest some sensitivity training for your receptionists and those who answer the phones. Maybe it was just the receptionist for Amy Krupski? I don't know, as she is the only person I spoke with at this practice, and she was unpleasant every single time. It's unfortunate that this didn't work out because I had a friend suggest Amy Krupski to me and said she is great. Sadly, I will never know because I don't want to go to a dermatologist office where the receptionist is a miserable b-word. read more