Fantastic service---AND customer service! Great value, too. I don't trust my Porsche with anyone…read moreelse!

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

At the end of October last year, after 20 years, I decided it was finally time to buy a new car. It…read morewas my first new car in two decades, and I knew Mohawk Honda was exactly where I wanted to go (that's where I purchased my car 20 years ago). The same salesman who sold me my old car is the one who sold me my new car, 20 years later. Their service is truly the best, and they really do treat you like family. I absolutely loved my beautiful new car and happily drove it for eight months. I made exactly eight payments. Then, at the end of June (just two months ago) some jerk hit me and totaled my new car. Luckily, I was okay but my car definitely was not. After spending the last two months fighting with insurance companies, I was finally able to get my claim settled and purchase another new car. Of course, I went right back to Mohawk Honda and worked with the same salesman (Brian McKenna) and business manager. They were absolutely fantastic. They bent over backwards and did everything they could to get me as close as possible to the original deal I had on my other car and apply that to my replacement. They knew the accident wasn't my fault. I was the victim, the other driver was ticketed, and unfortunately they were underinsured and didn't have enough coverage to fully pay my claim. But that's another story. I truly cannot say enough good things about Mohawk Honda. I would go back there in a heartbeat for any vehicle -- new, used, or leased. They are genuinely one of a kind and will do everything they can to make your deal work and help get you into the vehicle you want. Thank you again Mohawk Honda for taking such great care of me (twice in less than a year)!

I just leased my 4th Honda Accord from Mohawk Honda and they've taken care of me like always! The…read moreentire process was so smooth. From the time I submitted my credit app to the time I drove my new car home only took about 24 hours! Thank you to Anna, Brian M, John C, Alex N, and Michael S, you all rock!!! Thank you!!!

My Brother asked me to pick him up and bring him to this little known Auto dealer; in the heart of…read moreNorth Albany. He met with the owner and his son- John Aidala and Steven Aidala, the day before, Being the Matriarch of the family, I felt he should be buying from a larger know company. The neighborhood has deteriorated over the last 30 years and to be honest, I was reluctant to even drive there. Talk about a step back in time-the 79 yr old owner was sitting right there in a 1970's desk, personally greeting anyone that came through the door. All the paperwork was really to be reviewed and more than satisfactory. The inspection had been done at the closest dealers. The son advised me he would pick up my Brother at his home, later that day. "They" would complete everything at the DMV and my Brother could drive his new car home that day. John was reminiscing about "our" school days-we all attended Vincentian Institute. If you want to seriously be treated like "you're special"-go here, Amazing family business that was just honored by the City of Albany for 75 years of service

This was written in November when we purchased the car, yet Yelp somehow buried it. It says…read moresomething that I went looking for it months later to make sure our great experience was shared! We just purchased a used car from Quail Auto Sales and could not have had a better buying experience! We had been looking for a car for our son for a long time at numerous dealerships. Although there had been cars at other dealerships that we were interested in enough to purchase, we never found sales staff that made us feel comfortable that the information we were given was reliable. For us the car was important; but equally as important was feeling that we had gotten a fair deal and trusting that what we were buying was without hidden issues. This is why we purchased from John and Steve Aidala. Their dealership is locally owned and has been for many years. The Aidala's have been part of the Albany community and pride themselves in maintaining a superior standard of service and fair business practice. We saw the car online on a rainy Saturday 30 minutes prior to Quail Auto Sales closing for that day. My husband called to make sure that they were still open and that the car was on their lot. Their website said they were not open on Sundays and we knew that this Prius was a great find. John answered the phone and my husband asked if he could make it there 10 minutes before closing, could he still look at the car? John told him that the rain would make it difficult to really look at the car and he would be happy to meet him there the next day to show him the car, even though they aren't open on Sunday. Every single interaction after that was the same good customer service, fair dealings and just an over all good feeling purchasing a car from them. I will return again to buy from Quail Auto and have recommended them to friends and family.

I really don't like auto dealers. I set out to purchase a Dodge Grand Caravan from a private…read moreparty. While I was waiting for one seller who didn't turn up, I found a car at Driveline Motors on craigslist. It was $1,000 over my budget and 3 years newer than I planned to buy, a 2008. Tony Tote, jr, the 3rd generation owner answered the phone. He was straight with me about the car. He let me drive and look without overselling me. I had him look up the KBB private party sale price and he sold me the car for a bit under. But I got service I would not get in a private party sale. The car was meticulously clean although they did use air freshener in it which I hate. Once I decided, they did all of the paperwork and put my plates on the car while I went to the bank to get the money. I suppose there are some people who would pay a lot more to go to a big dealership with professional salesmen. We bought a new honda recently from a showroom that delivered free cappuccino and espresso. But I bought a great 7 year old car from folks who are well organized, clean, and clearly know that they need to deliver a good value to survive as an independent. And clearly, they do. I really like a small independent who's made their way for 3 generations by offering good service. There's no fancy coffee here, but solid people and a good deal.

From the owner: We pride ourselves In hand-picking quality used cars, and selling them as cheap as possible. With…read morean on-site repair facility that houses trained technicians, we are able to thoroughly inspect and repair anything on these vehicles in order to put out a quality product. We specialize in first time drivers and affordable used cars.

Service at Capitaland was excellent. Rod was incredibly helpful and knowledgable and I was able to…read moreleave with a safe, reliable, AND beautiful vehicle I could afford. He was very patient and steered me in the right direction when an unforeseen hiccup occurred with transferring my insurance. This is the first time I've bought a car completely on my own, as well as the first time I have had a car with so many gadgets. Rod took the time to show me how to utilize some of the Bluetooth technology featured (I may or may not have used it to call everyone on my way home to brag about my sweet new car). He even helped me find my work parking sticker from my old car after it had already been discarded so I wouldn't have to buy a new one! I am totally in love with my Subaru! Thank you!

The service department and all who work in it, the owner, the people who answer the phones, the…read morepeople who call me to ask how my visit was...every one of them needs to be educated in how to do their jobs and how to provide some level of good customer service. Good customer service does not mean hanging up on people when you don't like what they say. It does not mean ignoring legitimate requests for information in an effort to resolve an issue. It does not mean treating a customer like they are just another nuisance that you can brush away and forget about. And yet this is exactly what this company's employees do whenever I try to reach out for answers about the work (and resulting charges) they did on my car.

Only giving one star because of the sales department. Service department sucks and sucks even more…read moreif you're a woman.

If you're looking for a gently used "new to me" car, Wedekind has to be on your list. Just bought…read moremy second car from Ron and am super pleased. This transaction was as smooth as the first. No pressure, casual, up front dealership where a promise and a handshake still mean something. Thanks once again Ron and Wedekind for a job well done!!

We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

I have always taken my Tundra here for service, but the last visit will be just that - my LAST…read morevisit. Simple 55K mile service and I asked for a NYS inspection. The service visit took 4+ hours (I had an appointment, so not sure why it took so long) but they did not pass inspection due to a non-working parking brake. The estimate to fix the break was $1,300! I said no thank you and I would address it elsewhere. Turns out nothing was wrong with the parking break other than the cable at the lever/pivot point needed a minor adjustment. That makes my blood boil - so dishonest to try to get a ridiculous amount of money from me for such a minor issue. Shame on that tech - very shady.

Went there today and bought my 2nd escape. Great people to deal with. Best Ford dealer around.read more

I bought a SUV all wheel drive from them with two sets of different tires on the vehicle. The front…read moretires had dry rotted cracks all over them. I went back to them and they told me the tires past inspection. I took the car to Goodyear to find out the tires had a recall on them. I will be taking the the car to the nys dot now . Terry Morris does not care about safely but maybe they will about nysdot. I will never buy another car from them.

I was very happy with the work they did. Went to the local ford dealer and they ripped me off for…read more$500 and wanted another $5000 for a transmission. Luckily I was told about Opitz. They were about half the price of the ford dealer. They are there for you when you need work done. They stand behind their work.

Opitz provided a clear explanation of my transmission problem and quick estimate. They were able…read moreto complete the rebuild in less than a week in the time frame promised . Good warranty and a very reasonable price. They were friendly and helpful. No one wants to hear that they need transmission work but they made the process as easy as possible.

I was dealing with another dealership closer to where I live. They were giving me the run around…read moreand planing the "pricing game." I decided to look elsewhere and found mangino Mitsubishi. In 1 call I had the price I wanted along with the respect. They wanted my business and treated me the way any customer should be. I drove 3 hours to get there, but it was well worth it. I have bought 6 cars in 12 years and this was the easiest transaction ever. With competition so high today, dealers need to stop playing the games and realize that customer service and being fair is what people are looking for. Break the stereotype that all dealers have had for years and you will see much higher profits.

Until today I was very happy with their sales and service. I have only needed to use their service…read morea few times since my purchase of a 2024 Outlander because I live an hour and a half from the dealership. I took my car in to my trusted local mechanic of 20 plus years this morning for an alignment, when they went to start the alignment they discover the left rear control arm had a broken bolt, so they couldnt start. I took a look at my warranty and suspension parts like this are covered, or so I thought. After a very rude conversation with service, I was told its not covered because there have "never" been failures of those parts not caused by inferior mechanics. Their final response, "you can bring it in and we will look at it, but we will see tool marks and not cover any repairs". So much for that amazing warranty. We had planned on replacing my wife's Kia with a second outlander in the spring, but after the conversation never again. My Outlander on has 37,500 miles, I am dreading the future.