I really appreciate Zach doing some work on quotes to see if there was a better product out there…read morefor me. I'll definitely reach out first in the future to Zack. Thank you!!

I have had a policy for two years and thought everything was being done behind the scenes without…read moreneeding to sort through each and every bill. Unfortunately today I received a notification of "collections" for $4.88. It was a bill for renters insurance that was canceled two days previously. In fact a woman called me to confirm this cancellation and did not mention anything about a balance due. But then to get my credit threatened is beyond acceptable. Totally incompetent or miscommunication would be the only excuse but when working through an app (not the direct person), things like this should never happen. I will find a new insurance policy on Monday for both cars and Home Owners. You can't undo a threat- EVER!

Employees very friendly. Non commercial vehicles can get a good price. I think Farmers is cheaperread more

Customer service the girl at the front desk (Daisy)is really bad!!! No greeting No smile No eye…read morecontact, if she's not happy with her job she should quit!!! I felt like I was bothering her... I have been a customer for over 10 yrs.. very very disadisappointed!!! the only reason why I'm staying with you folks is Richelle's amazing service!! Maybe Richelle should give her some training Sandra

Jonathan Fiske saved me hundreds a year on home insurance. The nearest quote from another…read morewell-respected broker was almost twice as high. It was a ridiculous difference. Props to Jonathan for helping us make our Maui dreams more affordable. I have his card to give to others.

As someone who likes to keep my options open, I like to change cars erratically and with little to…read moreno notice. And my insurance agent suffers as a result. Also, I tend to get myself into weird situations and have an active imagination so I will often ask my agent ridiculous questions. Example, I was going on a trip to Portland during the dead of winter. My concern was that I have no idea how to drive in ice/snow. What if I'm driving up a hill and lose traction, my rental car careens down said hill and strikes multiple vehicles on the way down. Does that count as one claim or multiple claims? Is this something a normal person concerns themselves with, absolutely not. Does an insurance agent want to deal with said questions, absolutely not. But Lindsey Morihiro has been a true blessing, she is patient and eager to answer any questions. She goes above and beyond to help me find the proper insurance package for me and my unique needs. When I had to file a claim it was a breeze, what would normally be a tedious process dealing with some jamoke in Iowa with a national firm. Going with a big company you are just a policy number and dollar amount. With Lindsey its Ohana, no one gets left behind or forgotten. 10/10 would return.

Jef is great. He is so personable. Like your talking to a good friend on the phone…read more Rates are good. Always has your best interests at heart. Truly like the commercials! Always had State Farm and always will. They are good!

Couldn't have asked for a better first experience with State Farm. Jef not all made sure I was okay…read moreand that I knew the next steps, but helped me to learn what I should do if I were ever to end up in the same situation again. I give Jef my highest recommendation.

I can't say enough good things about Amie Kobayashi at Finance Insurance. She worked so hard for me…read moreand never gave up, even when things got frustrating. She stayed positive, kept trying different options, and truly cared about helping me get the best outcome. I'm so grateful for her persistence! She did an amazing job. Laura

SO IMPRESSED with Amie Kobayashi as a hard-working, caring insurance agent. From the first call I…read moremade, asking about the increase in our hurricane insurance, she reassured me she would check into trying to find us one with a better rate . She ended up working on our policy, researching & comparing until late at night, and let me know the next day that she found one that was $1000 cheaper for us ! I have never had an agent take that much interest, or put that much time, into helping me as a client. Totally a five-star person. I just can't rave enough about her.

This agent is young, rude, and unprofessional. She treated us with disrespect instead of serving us…read moreas the customers that we were. Never again will we be customers of State Farm. There are many other reputable agents with other companies who have aloha and a genuine desire to assist people with whom they come into contact. This agent needs to be in some other line of work. ZERO STARS.

Poorest customer service with the company. Paid all my premium and then out of the blue was told…read morethe underwriters won't underwrite it. Wtf. Don't collect the premium until everything is confirmed

What a difference competent employees can make. I stuck with State Farm, only because their rates…read morewere the best, by far. Anyway, I called the office to modify my policies and dealt with Malia. She was fantastic. Very knowledgeable and patient. I was able to significantly lower the price of my policies, with her help. I cannot say enough good things about her. Thank you!

Shelli & Todd ROCK!! Todd helped us with a Certificate of…read moreInsurance for our event so quickly! Thank you!!

I've been with Shelli for a super long time, since my oldest was in elementary and now in her final…read moreyear of high school. From my life policy, car's to home insurance she's got you covered! From the first day I walked in she always made me feel at home, didn't feel rushed and always made sure I got the best policy possible. She's great at what she does! When I say I trust her I truly do. She's got that golden touch. If you ever need an agent she's the one to go to. Nelida...YOU ARE THE BEST Went in to discuss our policies for our kids and she made it so easy for us. She showed me all the different policies and what was best for us. Let me tell you Nelida she always is on top of thing's whenever an issue with our plan arises she's calls me right away and get's it taken care of. It's the point I know when the office calls us and im logging into my app or checking my email. I appreciate you both and thankyou for everything you have done for us and that's the honest truth.

When I moved to Maui this past summer and needed auto insurance I was referred to Mark, and I am so…read morethankful! Not only did we get a great deal on auto insurance, but everyone in the office is so kind and helpful! They even helped me notarize documents and fax them back to the mainland when my dad passed away recently, so that I wouldn't have to go to a local mortuary to sign them. I would highly recommend Mark and his team to anyone!!

Celia is great! she is knowledgable and nice. When I walked in I was greeted with a smile and a…read morefriendly face. We refinanced my vehicle I was approved for a better rate .