We bought a road legal golf cart and a neighbor suggested State Farm in Lahaina for insurance…read more Initially all went well and we insured our cart for just on $47 per month. Within 2 months the payment has suddenly gone up to $51, with no reason given. We left messages but didn't get a call back. This has me concerned as the reviewer below experienced the same problem with her Jeep's rates being increased too. I'm interested to hear why our payments have been increased without any warning and why. If Chad or Talia can call me and let me know I would be interested to hear. Tracy C

We've been with Chad Santiago and his team since the 1990's. We've insured our home, autos and…read morepersonal liability with him. He has always been responsive and reliable. Everyone in his office is respectful, knowledgeable and thorough. I highly recommend insuring with State Farm Lahaina.

I really appreciate Zach doing some work on quotes to see if there was a better product out there…read morefor me. I'll definitely reach out first in the future to Zack. Thank you!!

I have had a policy for two years and thought everything was being done behind the scenes without…read moreneeding to sort through each and every bill. Unfortunately today I received a notification of "collections" for $4.88. It was a bill for renters insurance that was canceled two days previously. In fact a woman called me to confirm this cancellation and did not mention anything about a balance due. But then to get my credit threatened is beyond acceptable. Totally incompetent or miscommunication would be the only excuse but when working through an app (not the direct person), things like this should never happen. I will find a new insurance policy on Monday for both cars and Home Owners. You can't undo a threat- EVER!

fast, professional and easy. This Office has it together! Thank you, Melissa and thank you, Mark!…read moreGlad to use you for all my insurance needs.

I was simply calling to ask a few questions and get a quote. Gen picked up the phone and was very…read morehelpful every step of the process. We got everything done within a few hours and saved much more than I expected. I'm extremely satisfied and highly recommend if you're looking for any auto or homeowner insurance needs. Mahalo Gen!

When I moved to Maui this past summer and needed auto insurance I was referred to Mark, and I am so…read morethankful! Not only did we get a great deal on auto insurance, but everyone in the office is so kind and helpful! They even helped me notarize documents and fax them back to the mainland when my dad passed away recently, so that I wouldn't have to go to a local mortuary to sign them. I would highly recommend Mark and his team to anyone!!

Celia is great! she is knowledgable and nice. When I walked in I was greeted with a smile and a…read morefriendly face. We refinanced my vehicle I was approved for a better rate .

Shelli & Todd ROCK!! Todd helped us with a Certificate of…read moreInsurance for our event so quickly! Thank you!!

I've been with Shelli for a super long time, since my oldest was in elementary and now in her final…read moreyear of high school. From my life policy, car's to home insurance she's got you covered! From the first day I walked in she always made me feel at home, didn't feel rushed and always made sure I got the best policy possible. She's great at what she does! When I say I trust her I truly do. She's got that golden touch. If you ever need an agent she's the one to go to. Nelida...YOU ARE THE BEST Went in to discuss our policies for our kids and she made it so easy for us. She showed me all the different policies and what was best for us. Let me tell you Nelida she always is on top of thing's whenever an issue with our plan arises she's calls me right away and get's it taken care of. It's the point I know when the office calls us and im logging into my app or checking my email. I appreciate you both and thankyou for everything you have done for us and that's the honest truth.

Jonathan Fiske saved me hundreds a year on home insurance. The nearest quote from another…read morewell-respected broker was almost twice as high. It was a ridiculous difference. Props to Jonathan for helping us make our Maui dreams more affordable. I have his card to give to others.

As someone who likes to keep my options open, I like to change cars erratically and with little to…read moreno notice. And my insurance agent suffers as a result. Also, I tend to get myself into weird situations and have an active imagination so I will often ask my agent ridiculous questions. Example, I was going on a trip to Portland during the dead of winter. My concern was that I have no idea how to drive in ice/snow. What if I'm driving up a hill and lose traction, my rental car careens down said hill and strikes multiple vehicles on the way down. Does that count as one claim or multiple claims? Is this something a normal person concerns themselves with, absolutely not. Does an insurance agent want to deal with said questions, absolutely not. But Lindsey Morihiro has been a true blessing, she is patient and eager to answer any questions. She goes above and beyond to help me find the proper insurance package for me and my unique needs. When I had to file a claim it was a breeze, what would normally be a tedious process dealing with some jamoke in Iowa with a national firm. Going with a big company you are just a policy number and dollar amount. With Lindsey its Ohana, no one gets left behind or forgotten. 10/10 would return.

Employees very friendly. Non commercial vehicles can get a good price. I think Farmers is cheaperread more

Customer service the girl at the front desk (Daisy)is really bad!!! No greeting No smile No eye…read morecontact, if she's not happy with her job she should quit!!! I felt like I was bothering her... I have been a customer for over 10 yrs.. very very disadisappointed!!! the only reason why I'm staying with you folks is Richelle's amazing service!! Maybe Richelle should give her some training Sandra

Poorest customer service with the company. Paid all my premium and then out of the blue was told…read morethe underwriters won't underwrite it. Wtf. Don't collect the premium until everything is confirmed

What a difference competent employees can make. I stuck with State Farm, only because their rates…read morewere the best, by far. Anyway, I called the office to modify my policies and dealt with Malia. She was fantastic. Very knowledgeable and patient. I was able to significantly lower the price of my policies, with her help. I cannot say enough good things about her. Thank you!

This Farmer's office is located inside of Walmart Kahului near the main cash registers.  It's a…read moretiny office that handles only policy questions, start up's, changes and cancelations.  No claims can be filed here, unfortunately.   EXPERIENCE: I actually started out with AIG Insurance which was bought out by Farmers (in Hawaii anyway) years ago.  After getting off of my parent's AARP insurance, AIG's/Farmer's rates were favorable for similar coverage which is why I've been with them all these years.  When I filed a claim a few years and two vehicles ago, I was lucky enough to not have to pay a deductible as the other driver's policy was under the same company which zeroed both of us out.  Response time and coordination of body work and car rental was quick and efficient.    My policy premium slowly lessened over the years but for some reason is slowly going up currently with no recent claims on a vehicle that's going on five years old.  I may need to look elsewhere if it continues to do so. But, I do like that I can speak to a company rep based in Hawaii as the local service is always superior to the mainland.   TIP: Most recently, while I'm still covered under Farmer's, my new insurance cards state "21st Century Insurance" which is part of the Farmer's Group. OVERALL: Nothing to complain about aside from the very slight bump up in my premium.

From the owner: Hawaii drivers save an average of $427 a year on auto insurance with Farmers Insurance Hawaii! Call…read moretoday to see how much you can save. Serving Hawaii Since 1955. Farmers Insurance Hawaii is a member company of Farmers Insurance Group of Companies and offers automobile, homeowners and other personal lines of insurance. Visit www.farmershawaii.com for more information.

When I started, he was good, but last two years- worse customer service! Doesn't return phone calls…read moreor emails for days at the time and lies about not being at the office ( I called office after that couple times to check and they confirmed he's there) so unprofessional!

Jeremy did an AWESOME job at helping me find Insurance for my videography Business. This was a dire…read moreemergency that I needed handled so I could receive a Parks Permit on time for my event. He was very fast and efficient!