First of all the lady who works in the office is extremely beligerent. She made a comment about me paying with a Care Credit card as if it wasn't good enough. I'm like, hello lady, credit is money to, no matter what type of credit card it is. I'm so sick and tired of dentist offices promoting the Care Credit card and then acting appalled when you actually use it.
Dr. Smooke seemed to be over-looking for problems in my teeth. He does the dental cleanings (he obviously doesn't have a hygenist) and the cleanings are not that good. To be honest, I felt like he was doing more harm than good with his heavy metal instruments in my mouth. I felt like he was way to rough on my teeth with his sharp heaving instruments to the point that I felt like my teeth could possibly be getting damaged in the process. At times, he would even bang-up against my teeth with his instruments.
He did some major dental work for me that he had to redo due to faulty outcomes and I'm still not satisfied at all with the results. The teeth around the new dental work (that he had to redo) bleed when I floss. This area never bled when I flossed until now.
I'm extremely disappointed in the service I received. I got the feeling that he was just looking for problems to fix to simply make the money off of me. I take good care of my teeth, but he acted as if they were bad. Every time I saw him, there was a different tooth with yet another problem. I would just open my mouth and he would start spatting off of these problems to his assistant.
I went in one time for a scheduled cleaning and I didn't even get the cleaning from him. That was all I needed to finally decide to part ways. I'm very unhappy with the dental work I received and if I had to do over, I would definitely find someone else. I'm sure he is well-educated and has happy clients, but for me, it was a bad experience. I got the impression that he did not want to focus on preventative maintenance at all (i.e. cleanings) and just wanted to do major, expensive dental work (ie. bridges, crowns). I'm just sick and tired of dentists wanting to saw down my teeth and slap on crowns for the money (this is how it made me feel). A good dentist should want to preserve a patient's teeth for longevity, instead of immediately wanting to replace them. Overall I just felt like he did not want to clean my teeth. That was the feeling I got. I felt bad even asking to schedule a cleaning, because I felt like he did not want to do that, but he definitely wanted to do crowns and bridges and expensive dental work. He wanted me to do 3 or 4 crowns all within like a few days. I couldn't believe it! Even with insurance, this would have been very expensive for me to do. I did not feel as he was sensitive to my financial situation at all.
At times he appeared to be angry or mad with me not scheduling extensive dental work when he wanted it. He made me feel as if I wasn't wealthy enough to be seeing a dentist and bad for not doing all of this dental work he wanted me to do. It was just an odd, odd experience overall. I really felt like if I told him no about any of his suggestions, for whatever reason--financial or other, that he would be angry. I even felt like he didn't want to see me anymore as a customer, if I couldn't do what he wanted me to do to my teeth. I did not feel as if I had the final say in my treatment. Like I said, just an odd, odd experience all together.
As I mentioned earlier, the lady who works in the office was very insensitive to my feelings and made me feel bad for asking questions. I really got the impression that she wanted me just to shut-up and do whatever they wanted to do to my teeth, as if I had no say-so in the matter.
Again, I'm sure he has some happy clients. I'm just not one of them. I hate to be so critical, but this was unfortunately my experience. I wish it would have been different. I really feel like I tried to give Dr. Smooke my business, time, and money, but I expected to be able to hang-on to my teeth. He also made me feel like he based dental decisions on my age rather than on the reality of the condition of my teeth. He made me feel like due to my age, I was bound to need crowns, bridges, or the like. I feel this is a very discriminatory approach to dental medicine. Yes, take in consideration a patient's age, but don't just automatically expect a patient to get crowns and bridges because of their age. read more