Adam Internet.... great when your a new customer but then your forgotten about!! We have been with Adam for around 4 years...... Why you ask if they are so bad?? Well when we first signed for the normal 24 month term we upper our GB allowance a few months in, then we moved house each time not being told that every time we changed something it automatically started a new 24month contract. We even became part of the Fetch TV trial period, which we were told wouldn't be contracted as was a trial, until the service rolled out and our 'opt out' option never happened..... so now we are stuck with that until next March. Fetch TV in my opinion has been terrible, constantly channels not available, the app doesnt link to the STB, the STB its self is slow and crashes.....and takes an age to restart! The On-demand content is average at best, the best being Warner TV until Adam decided to get rid of that in favour of Red Bull TV i get for free on a smart TV anyway!! The movie selection of 30 a month is awful....usually a 70/80/90's unknown straight to VHS selection. The customer of Adam is actually not too bad....if you can get to talk to someone who can actually use their system...or even get through the que to talk to someone. The email customer support is also painfully slow!! My first statement about being forgotten about stems from all the new offers open to new customers...... Double the allowance for half the price i pay!! When i range them up nope....being a customer for 5 years gets you nowhere...unless you want a new 24 month contract and pay out your old one! Obviously loyalty is nothing these days and Adam have lost mine form next March!! read more

I've used Adam Internet for ages and I've always been happy with the service. I must've nabbed a plan before the price hike methinks, as we pay $30 a month for high speed broadband and only come close to the limit once or twice. The website has stacks of info and your personal portal has pretty much everything you need to know, including how much data you've got left, any interruptions to the service etc etc. The phone service is variable though. Sometimes I've had amazingly friendly and helpful peeps, other times yeah... not so much. I remember one particular time when I first connected with Adam and needed some help setting up my router (have you ever tried to set one of those things up? HEADDESK), and they refused to help me at all because I didn't buy the router from them. Pfft. Non helpful, helpline! Apart from that everything has been a-ok, and I wouldn't switch. read more

Adam Internet is an Adelaide based Internet Service Provider and has become increasingly popular in the last few years after BigPond and other leading companies have hiked up their prices. I have used Adam as my ISP for the past two rental properties I have lived in and whilst getting Internet connected is never the easiest job no matter which company you go with, Adam try to make it as painless as possible. Firstly, if you have a family or are living in a share house their plans are reasonable for the amount of data you get. For 100GB you're looking at about $60 which, if you live with two other people, is very cheap for high speed broadband. However, the smallest plan they do is $50 so as a single person living alone that is a lot to pay for monthly internet. The staff are helpful when you can actually get onto them. The helpline is often backlogged and I would recommend calling first thing in the morning if you don't want to be on hold forever with a massive phone bill. They can also set you up with a modem if you don't have one, but if you do buy it from a independent retailer (if you are into modems and understand the technology), it will definitely work out cheaper. read more

Sooooooo shit our modem isn't working and rather than sending out another one their solution was for me to take it to someone else's house to see if it works there?!? Like WTF!! read more

We've been with them for around 7 years. Their naked DSL has never had any problems. For $60 a month we have been getting 200Gb data, free phone calls and no line rental. Sadly they are soon to be no longer. Their shareholders got greedy and sold their souls to the averice TPG read more

Dear Adam Internet, Over six ago I joined your internet provider company to support local business. What a disaster that has been. Whilst you never acknowledge receipt of payment, called when you said you would that was not my problem. After a tedious process to organise to get my internet installed you told me I didn't have to be at home, so I was not. You then attempted to charge me for the fact a service tech turned up with no one at home. After much debate and listening back on the previous conversation you "kindly" disregarded this charge and organised an alternative date. Given I had to be home from 8am-730pm I took time off work for to which no one showed up. I called again and you informed me there had been some glich with the system and that the request for service had not gone through. You also informed me the system was still down and you couldn't put in another request for me until the following week, so it would likely be over a week until someone could come and install it. This is over six weeks after I had paid my initial month contract. In addition I would be required to take another day off work. After such appaling service I terminated my contract. Which according to one of your support staff Lucy was "kind" enough to do. I have never had such appalling service from an SA business. Over a week after this debacle you still have an active service at my home so I am unable to connect with another provider. I have tried to call you and each time the line has cut out. In addition to telling all my friends of this horrendous service (many of whom are moving at the moment so in the market for internet.) I will be posting on every public forum I can find this story until you fix this. The fact I have had to go to such lengths is ridiculous. I urge everyone to please never ever use this company. Candice (client id: Candice.houda) read more

I tried this provider as it is a local SA company/service but unfortunately, anything that could have gone wrong, went wrong. They could not process the correct address, failed to check that internet was available at property, logged incorrect details and failed to rectify mistakes. I had to keep chasing them and clocked up hours of call waiting time as a result. Very disinterested and unhelpful/rude staff and very long waiting times of approx 30-50 mins per call. They have a callback system though when they call you just get put on hold with a long wait. They took my money yet could not process my application and I was left in the dark. Had to constantly chase them to progress the application. Ended up cancelling before service was provided. This is without a doubt the worst provider that I've experienced and I've gone through four of the other main ISP's. Save yourself the time and trouble and avoid this provider at all costs. If you want to use a local provider, use the other main local ISP. If you don't care about offshore service then just go with the other popular ISP's advertised or anything else but this. read more