I had a positive experience at Nova. The staff are so warm and welcoming and Laura the front desk…read morereceptionist is the best! She is super responsive and just overall friendly. They always made us feel very at ease during the process. I had Dr Sokalska as my main doctor. At first I wanted the other doctors because I had read their reviews on Yelp and there weren't any reviews specific to Dr Sokalska, but I ended up really liking Dr Sokalska! I assume she's newer to the practice but she's so patient with all the questions and she's super funny too. She was updating us thoughout each step of our process and I never felt like we were bothering her with our questions. I had a really good outcome so far using their freezing services! If you are using your workplace benefits I highly recommend Nova as they are responsive and communicative and sometimes I had issues with Maven my provider and Laura was super caring and said if any funny business comes up again that she would contact their own Maven rep herself which I so appreciate! My friend went to a different clinic and so far didn't yield the experience or outcome she wanted so I'm super glad I decided to drive a little further out to see the wonderful staff at Nova!

I would absolutely not recommend Nova IVF if you are a more medically complex. I had one consult…read morewith Dr Sokalska and have no interest in proceeding with treatment at this clinic. 1. She told me I was too fat for the weight limit on their procedure table and dismissively asked "you can lose the weight, right?" I haven't seen never encountered a medical facility with a table that couldn't hold me and honestly if she couldn't treat me as I am, the conversation should have ended there. 2. She argued with me about my own medical conditions in regards to the anesthesia I'd need for egg retrieval. It's not her area of expertise and the correct answer should have been, "given the complications you've had, let's set up a meeting with our anesthesiologist to see if they are comfortable doing your procedure here." Or even "we've had patients with your set of issues before." 3. She shamed me for not starting IVF sooner. Even though I've been following the medical advice of another fertility doctor. There were a couple other things, but these were the most egregious. Her overall attitude and demeanor were extremely blunt for someone that is helping people through an emotionally challenging period. She didn't seem equipped to handle my case and given what she said to me, I didn't want to try. Highly disappointed given the personal recommendation we had going in.

I highly recommend Stanford Fertility…read more At age 34, my husband and I chose to freeze embryos, which allowed me to return to school for my nursing degree without the fear that I might lose my ability to have children later in life. That decision turned out to be life-changing. Now at age 40, Stanford Fertility has given my family so much joy. We have a healthy, happy 22-month-old son, and I am currently 7 weeks pregnant with our baby girl. We are about to graduate to obstetrics, a milestone that still feels surreal. Because my father passed away when I was very young, I do not know much about my family medical history. Stanford's genetic testing gave us tremendous peace of mind. We were able to screen our embryos for many genetic conditions in addition to my own genetic testing, which helped us move forward with confidence. We worked closely with Dr. Nakajima, Dr. Milki, and the entire Stanford Fertility team. They always made me feel comfortable, took the time to explain each step, and treated us with compassion and respect throughout the process. We chose Stanford Fertility over other programs because of Stanford's rigorous hiring practices, and we truly believe they employ the most exceptional physicians and staff. We are deeply grateful for the care we received and for the joy Stanford Fertility has brought to our family.

The Stanford staff is great. Nurse practitioner, Robyn, is very kind, supportive, and a great…read morelistener. Phlebotomist, Sandra, is incredibly gentle. I did not feel the needle at all.

I read through all the reviews and was shocked at what some people had said and their lack of…read moreunderstanding how the medical field works. I just completed 1 cycle of egg freezing with Dr. Murugappan and had a great, smooth experience. I called their office and told them my interest of egg freezing and was scheduled the next week with Dr. Murugappan. The consult, and meeting the Doctor and staff is what made me commit to Spring Fertility. From the front desk to the nurses, everyone was welcoming and kind. My consult was great. Dr. M was just as excited as I was to start this adventure and I could tell whole heartedly, she loves what she does. We talked about my goals and obtained a baseline ultrasound. I left the initial consult with confidence I wanted Dr. M as my doctor. I have Kaiser insurance and of course they wouldn't cover any of this so I paid out of pocket. Me choosing Spring Fertility wasn't taken lightly. (Yay healthcare in USA) After the consult my labs were drawn and I was contacted by their finance division to go over payment methods. What helped me was the 0 interest monthly payments they have available. I'm a single female that's trying to be proactive about her fertility and health. Spring Fertility uses an app called Salve. That is where most of your communication happens with the staff. All your documents, information, how to's, medication videos info, everything you need. Every-time I had questions (which was frequent), I got a response within a hour. What other doctor office do you know that responds within a hour?! These reviews complain that their messages didn't get answered immediately! It's called triage and most urgent gets answered first. Lots of entitlement in these reviews. Back to Spring! Once my lab results were in, all medications were delivered to my house which I loved. I was able to look them all over and watch the how to videos on the Salve app. They also give you a zoom class on the meds as well. I was overwhelmed at first but the videos helped a lot and it was actually pretty easy once the nerves passed. If you're starting fertility treatment, you should be 100% all in, not traveling and complaining that you have to bring medications with you.....duh. Through all this I had constant communication with staff, nurses, medical assistants and Dr. M. I was in and out frequently for ultrasounds and felt 100% comfortable everytime. Closer to the trigger date, I had more blood work done to make sure my body was responding appropriately. You will get bloated from this process because your follicles and ovaries are becoming enlarged so get your stretchy pants ready. Like any medical practice, the doctors AREN'T supposed to be doing everything like some reviews complained...think of any management style, is the boss supposed to be the one running the front desk? Or answering all the calls? No...that's why we hire additional staff. The ignorance of some people on here. Wild. Back to business. So, trigger day comes. I take the medication and egg retrieval was scheduled. I was a little nervous for it but as soon as I got to pre op and saw how everyone was so caring and gentle, I completely felt at ease. You are completely asleep (not intubated) for this procedure so you don't feel ANYTHING. Procedure is about 15-20 minutes then you wake up in the recovery room. 10/10 for my anesthesiologist and Dr. M, you're amazing! Best nap of my life. I received more messages through the app about recovery and Dr. M called me later that day and told me how many eggs we were able to successfully freeze. Notice I said "we", because the whole time I felt like we were family on this adventure together. Recovery has some mild pain, expected and managed with Tylenol. I'm most excited to workout again and lose the fluid weight I gained through the hormones. Which is totally normal btw! I'll be back in the gym in no time. Through Spring Fertility, I was able to make sure my future is in my hands and if I want kids later on in life, it's MY decision. What an empowering feeling. Thank you Dr. Murugappan & staff for making a stressful & emotional few weeks 100000% worth it. See ya in the future!!

One of our darkest days, not just in our infertility journey, but as a couple, was when Spring did…read moreIUI on my wife. In 2022, we left the facility without being able to speak to each other. Apparently my wife felt so violated by the whole experience, poked and prodded like cattle, treated like nothing more than a uterus with legs, and with zero bedside manner and aftercare, but on top of that, she couldn't bear to disappoint me by telling me she never wanted to do that again. Naturally, my heart was broken for her and I was deeply disturbed by the fact that nothing more was done for her despite the many thousands of dollars these treatments cost. It was a humiliating experience. I was livid. Normally, this is just about as private a matter as it gets, but I realize I needed to post this as a review because it is just not how you treat people in their most vulnerable state. Then the doctor we had (Dr. Isiah Harris) left Spring and we heard zero follow-up from Spring from that point. Like we never existed. I gave two stars because I know this means you will read this rather than ignore. Unless this place has changed, couples: stay far away. I don't care if Sydel Curry went there.

Bay IVF helped make our dream of growing our family come true, and we will be forever grateful for…read moreour experience with them. From the very beginning, they felt less like a clinic and more like a family--supportive, communicative, and genuinely invested in us every step of the way. At our first visit, we sat down with Dr. Polanski for a thorough, thoughtful conversation about our wishes and goals. Together, we created a clear plan that made us feel confident and cared for from day one. The nursing and front desk staff were truly amazing--kind, responsive, and always reassuring. We knew we could call with any question or concern and receive a thoughtful response within 24 hours, which made such an emotional process feel manageable and supported. We were incredibly fortunate to be successful on our first attempt at every step, from egg retrieval to insemination. We truly believe Bay IVF's holistic approach played a huge role in that success. In addition to excellent medical care, we were given guidance on nutrition and recommended foods to help optimize our chances, which made us feel seen as whole people--not just patients. We stated our initial visit in July 2024, and August 2025 we welcomed the birth of our boy/girl twins. We did implant 2 embryos and both implanted successfully. We stayed with Bay IVF until nearly the 2nd trimester to ensure a successful start of the pregnancy. I had an uncomplicated pregnancy and the twins were born full term and healthy! We are eternally grateful for our time with Bay IVF and wholeheartedly recommend them to any family hoping to grow theirs.

Choosing Bay IVF for my journey was hands-down the best decision I could have made, especially in…read morehindsight after initially starting out with UCSF. I couldn't have wished for a better medical team and a more dedicated doctor. 1. Evidence-Based Practice: Dr. Polansky genuinely knows what he is talking about. He is one who actively backs up his perspectives with robust research papers, rather than just relying on standard, routine clinical practices which is what most other doctors are guilty of. 2. Highly individualized and Empathetic Care: The entire experience felt highly individualized. Dr. Polansky is refreshing and honest--he doesn't sugarcoat anything, but he delivers information with immense empathy and has excellent bedside manner. He truly cares. 3. An Incredible Support Team: The entire team is phenomenal. Erica, Nisha, and the nursing staff are fantastic. I interacted with Iris the most, and she is absolutely wonderful and incredibly caring. By following Dr. Polansky's comprehensive advice--ranging from specific protocols to guidance on nutrition, supplements, and exercise--success was achieved on the very first try! SL

Dr. Elisa Yao helped me prepare for and go through two pregnancies, one being twins! as someone who…read morepreviously struggled with recurrent loss, she made sure no stone was unturned and truly treated every aspect of my health so I could safely carry babies into the world. She took so much time with me, was always available if I needed to message her in between appointments, and was thorough in monitoring and treating my hormones and so many other aspects of my health. She has a wealth of knowledge! I hope I can use her every pregnancy as she is an absolute gem in the medical world and I truly don't know if my babies would be here if it were t for her!

Dr. Yao has truly changed my life…read more When I was first diagnosed with Primary Ovarian Insufficiency (POI), an IVF clinic doctor told me that having a child naturally would be nearly impossible--and that IVF was my only option. I felt devastated and overwhelmed. I wasn't emotionally ready for IVF and couldn't stop thinking about the physical and emotional toll it might take on me. Around that time, I found Dr. Yao while searching for fertility support on Yelp. It was one of the best decisions I've ever made. Dr. Yao took a holistic and deeply personalized approach. She ordered comprehensive lab tests--not just focused on fertility, but on my entire body's well-being. She helped me understand that fertility is not isolated; it's part of a complex, interconnected system. Through her care, I discovered that in addition to POI, I also had insulin resistance and hormonal imbalances. Dr. Yao addressed each of these issues with a customized treatment plan, one step at a time. After every visit, she would give me clear, practical, and actionable steps to improve both my fertility and my overall health. Over the course of six months, we closely monitored my hormones and lab markers while I worked on building a healthier lifestyle. And then--I got pregnant naturally. Throughout my pregnancy, Dr. Yao has continued to support me with regular check-ins, lab monitoring, supplements, and medications as needed. Her advice is always backed by the latest research, and her knowledge is incredibly up-to-date. I've felt confident and reassured every step of the way, knowing I'm receiving the best possible care for my unique situation. In fact, I've felt more energetic and healthier during this pregnancy than I did during my first one. I am incredibly grateful to Dr. Yao and credit her for so much of this journey. I highly recommend her to anyone looking for real, root-cause solutions to infertility or any women's health issues--not just band-aid treatments. She is compassionate, insightful, and genuinely invested in your long-term well-being. Thank you, Dr. Yao!

I'm beyond thankful for Viji and her personalized, holistic approach throughout my pregnancy and…read morebirth. From the start, she took the time to understand my unique needs, offering tailored guidance on nutrition, stress management, and natural remedies to reduce inflammation and support healing. She has a deep understanding of how to complement the medical recommendations with natural remedies. She helped me understand why things were happening in my body and what options I had at each stage. She connected the dots between my medical history, daily habits, and birth experience in a way no one else had. I felt prepared for conversations with my care team instead of overwhelmed. She helped me adapt my plan when unexpected challenges came up, like getting covid :(. Her care didn't just help me feel physically strong and balanced during pregnancy--it also minimized risks for both me and my baby. Postpartum, her support continued to make a huge difference in my recovery. If you're looking for a doula who genuinely cares and provides thoughtful, individualized care, I cannot recommend Viji enough! I would also add that this felt less like standard doula care after interviewing several. This is more like having a personal guide through pregnancy, birth, and recovery with takeaways for well beyond the birth and for lifetime.

Viji is truly one of a kind. Every mother deserves someone like her by their side during their…read morebirth journey. After a traumatic first pregnancy and postpartum preeclampsia, I was considered high-risk during my second pregnancy as well. Around 32 weeks, I started seeing elevated blood pressure readings along with severe white coat syndrome. I was anxious and searching for support, and that's when I found Viji. Even before our first consultation, I had a strong feeling that she was God-sent -- a true blessing -- and that feeling only grew stronger with time. Viji stepped in with so much calm, confidence, and care. She took everything upon herself and made sure I was prepared in every possible way -- physically, mentally, and emotionally. She guided me through provider decisions, helped me find the right midwifery care, and thoughtfully connected me with an exceptional midwife, Lin Lee, who aligned perfectly with my needs. Because of Viji's discernment and support in building the right team around me, my entire experience was completely different from my first pregnancy. The birth itself felt smooth and empowering -- no tears, no episiotomy, and my blood pressure remained well controlled throughout. What truly sets Viji apart is how deeply she cares and how holistic her approach is. She took the time to understand my full medical history and personal background, worked to get to the root of my previous complications, and helped me navigate provider complexities with clarity and confidence. She also combined her Jyotish knowledge to help identify the most supportive and auspicious timing for my induction, which brought me an incredible sense of peace and trust going into labor. During labor, Viji was there through it all. She supported me with Ayurvedic care, calming massages, constant reassurance, and gentle guidance. She made sure I was comfortable, grounded, and never felt alone. She even stayed with me through the entire night -- watching over me, advocating for me, and helping me make important decisions when I was exhausted and vulnerable. Because of Viji, my second birth experience became healing, empowering, and beautiful. She didn't just help me prepare for birth -- she helped me heal from my past experience and trust my body again. I will always be grateful for her presence, her wisdom, and the love she brought into one of the most important moments of my life. I thank God every day for leading me to her at exactly the right time.

MAMAS SHE IS WHAT YOUR POSTPARTUM SELF NEEDS!…read more Okay sorry for the shouty caps. I was lucky enough to get a session with Dr Shasta in a gala for microneedling. It was such a pleasant experience I signed up for a package. Over 6 months I get microneedling sessions alternating with acupuncture sections. Here's some highlgihts: - She goes above and beyond. You don't just get microneedling/acupuncture. You do red light, PMF mat, warmed bed, spa-like atmosphere. It is bliss. - She listens extremely well, providing customized and personal treatment - She explains the benefits of different approaches in an accessible way with print outs and suggestions - She provides samples, like aloe vera mask after the micro and apple stemcell to help amplify the impact - The results are incredible! And for microneedling the downtime is very minimal - Her personal approach, warm, and kindness - not to mention her clear expertise - are what everyone needs in a practitoner After pregnancy and postpartum our bodies are feeling so much stress and its ongoing. Which is why I would recommend every mom get a package with her. The outward results are noticeable to everyone (even my husband!) but also the inward results of being really taken care of and considered from the inside out helps me feel refreshed, grounded, and more present in motherhood. Can't wait to share my results.

I started acupuncture for my allergies after years of trying everything else. I've been on…read moreimmunotherapy for over five years and still had miserable symptoms every spring and winter. I had read that not everyone gets relief from acupuncture, but it was worth a shot for me since it was my last resort, and I am so glad I did! Before acupuncture last spring, I was taking allergy pills twice a day, using a daily nasal spray and eye drops daily, just to get through the season. After just a couple of weeks of treatment, I was able to sit outside with pollen literally falling on me and have no symptoms! I was also able to reduce my medications down to one pill a day. That had never happened to me before. I'm now back again because my symptoms returned in the winter, and I feel confident knowing this is something that actually helps when nothing else has. If you're someone who's been told "this is just how it is" with allergies, I can't recommend acupuncture here enough. It's made a meaningful difference in my quality of life. Dr. Shasta has also tailored treatments if I'm feeling other issues, like last time helped me with my stomach pain. She is very thoughtful and caring and I am so glad I found her.

Despite having insurance that will cover 100% of the treatments, this place frequently billed us up…read morefront or sent us to third party providers that required paying directly. We don't want to deal with chasing down reimbursements from the insurance company, so we switched to another provider in the area and it has been seamless with them. Months later we are still trying to get reimbursed for things we never should've been charged for with RSC. Ask yourself if you want to put up with their billing practices before coming here.

After four long years of infertility and a failed cycle at another top Bay Area clinic, we finally…read morefound success at RSC and are now enjoying parenthood to our beautiful baby. Dr. Lee and Nurse Anna are a truly exceptional team. What sets Dr. Lee apart is her unique combination of compassion, curiosity, and a complete lack of ego. She dove deep into our difficult case with a fresh perspective and helped us navigate hurdles that others couldn't. The experience was incredibly smooth and professional. We especially loved the transparency--receiving the results of every scan and blood work was a night-and-day difference from our previous clinic. We felt like partners in our care, not just a number. If you want a team that is as brilliant as they are grounded, go to Dr. Lee and Anna!

Dr. Shin is an exceptional OB, and I would highly recommend her to anyone. As someone who tends to…read moreoverthink, I truly appreciated her calm confidence and ability to make clear, timely decisions. She is incredibly knowledgeable, compassionate, and easy to talk to, which made me feel supported throughout my pregnancy. I recently delivered twins, and my experience with her was so positive that I would gladly work with her again for a future pregnancy. I have complete trust in her care and am very grateful to have had her as my doctor.

# They take the liberty of canceling your appointments even without your confirmation!!!…read more If you ever want your doctor's appointment to be canceled, even without your knowledge, then you are in luck, and the Doctor's patient service manager takes all the credit and liberty in doing this. Personally, I don't know the doctor, but I saw really good reviews for her and her team. Thinking that they would all be professional and provide an excellent diagnosis and service, I scheduled an appointment with her by calling Sutter Health's patient care line back in June this year for a UTI/Vaginal discomfort diagnosis. I got very frustrated when they cancelled my appointment today (10/4) for the one I had on (10/6) without even asking for my confirmation. They called me around 11:30 am while I was still in an office meeting, and even before I could hear the voicemail and respond, I got a message on the Sutter Health app saying that my appointment had been cancelled. My husband and I kept calling the Los Altos office from noon to 3 pm to find out why and how they could proceed without my confirmation. We just kept hearing that the manager was still in her "lunch". Only after speaking with patient relations was I able to connect with the relevant person. The staff member (Betty) who spoke informed me that they had the right to cancel my appointment without my consent, and I should be aware of all the conditions related to OB/GYN that Dr. Shin would diagnose. We found these comments to be unprofessional and rude, lacking empathy for me. Additionally, in the reason for cancellation, they mentioned that since I have already established my patient care at another facility within Sutter Health, I should go there instead. This seemed absurd, as I had already scheduled an appointment with the Los Altos center earlier in June. How can a patient be expected to be aware of all this information? Isn't this the duty of a patient relations manager? In the end, the staff sounded a little rude and even said, "I know you have a patient relation number, and if you want to proceed with the grievance, go ahead." This kind of attitude in health care is unacceptable, and it is not fair to cancel a critical appointment without a patient's consent. My right as a patient to reasonable continuity of care, advance notice of appointments, and participation in care decisions was violated. I request that the Sutter Health Patient Care Team investigate this matter so that, in the future, no one can end up in a similar situation.

ARC Fertility benefits were offered through my employer, so I can only speak to the employer…read morebenefit side. Excellent response working with my HR to verify coverage and with my IVF clinic to ensure prompt payment. Zero issues processing payments at my IVF clinic. Completed all paperwork online within a few weeks. Would highly recommend as a benefit for employees!

I would not recommend this agency as a financing option. Unfortunately we did, and we used about…read morehalf of the funding from this lender (about $10K) before we found out that our fertility treatments could not be continued. The facility that we were using was great and they processed a refund to the lender. We then got an email from ARC saying that it would be a $750 cancellation fee since we didn't use all the money from the loan. I said okay, then just give me the remaining balance and ill pay it off as scheduled rather than paying an outrageous fee. They told me that was not possible and I should have read that on page 6 of my loan agreement. Talk about kicking someone when they are down! We used half the loan, are very disappointed since a medical professional determined that further treatments are not available to us, and all they could say was I should have read the agreement better. Go to a bank and stay away from this company for financing.