I asked them to check what was wrong with my car so the scanned it or did diagnostic test on my car…read moreand they put a quart of oil because it's a little bit low and they took 1 hr to do all that and charge me $200 upfront. The guy who scanned it was done in less than 15min and the lady, named Sara did the estimate for 45 min. Im so disappointed and I feel like they took advantage of me. I asked if the cost is the best they can do but the other guy said that's an hr..wow! I don't want to go back there ! Although my mom and dad go there. No star!

My first time at this establishment. Very friendly, organized, professional and reasonable. Highly…read morerecommend.

Went here about 2 years ago because my truck had a strange smell of oil coming from one of the…read morewheels. First off he looked at the truck and diagnosed without charging me... maybe he saw a very pregnant woman and felt pity or maybe he really just is a great and honest mechanic. (I think it's the latter) It was near the holidays when I went and needed repairs, and the mechanic worked a way of keeping the truck when we would be out of town. We had only one vehicle at the time so had not many options for leaving the truck. We haven't had any more mechanic needs since but would highly recommend this place.

Brought to them for front end work. Replace control arms and alignment. $1600…read morePicked up the truck and alignment was not right. Vehicle pulled hard and steering wheel was not straight. They requested I bring it back. They had already had it for a week and and a half. I had to return to arizona for cancer treatment. By the time I got to arizona , my tires were destroyed. They refuse to reimburse me or compensate me in any way. Terrible quality control and poor customer service

Overall pleasant experience. Went in for an oil change but got a thorough check of all fluids,…read moretires, wiper blades, etc., as well as other mechanical matters that drew the technician's attention. Everything was carefully explained and options discussed. Good job.

Ray & Aurelio were fantastic, they were knowledgeable and helpful. The service had great value,…read morethey communicated clearly & discussed all options. Aurelio serviced the sealed transmission of a Volkswagen, resulting in smooth shifting. Thank you!!

Honestly.. the best experience I have ever had at a mechanics! I was on a road trip through…read moreWashington in my RV when I started having engine problems and broke down. I called Pelzels and left a voice message explaining my situation and they got back to me that day and said if I can make it bring it in today or tomorrow! I can never find a mechanic that's willing to look at it that fast. They understood my situation and got me in. They did amazing work on the RV and she's running like a dream and the customer service was unbeatable! Such a good group of people and I believe his name was Clint was wonderful to talk to and really walked us through everything. All in all, great experience and would highly recommend!

DO NOT GO TO THIS PLACE!! After over 4 weeks of having my car, the owner finally said that my…read morebrakes were fixed and that my car was ready to SAFELY drive. He even said that he test drove it himself. However, I received my car with HORRIBLE working brakes. The owner straight up lied. I am so infuriated and disappointed. Please do not go here if you care about your safety and the customer service you receive!!!

Honestly I am super satisfied with the work they did on my Durango ! Best investment and the best…read moremoney I've ever spent!! I left their shop super happy ! They were communicative about the process and their customer service was great! I would definitely recommend and I will be brining any car in the future !!

Let me start by saying, if I could give 10 stars I would! I was getting a code that said my…read morecatalytic converter was bad. After months of babying it with cat cleaner it finally lost power. I had it towed to Muffler Bandit, Turns out it was not plugged. It had a fuel smell so Kyke recommended Rigby Auto to take a look. I arranged to take it there and as soon as it started dash lights started flickering and it died. It was about 20° with a windchill of 10. Kyle went way above and beyond trying to get it started to get the windows rolled up and locked for the night. Unsure of what to do at the moment they let me keep it there and got it started the next day and put it in there shop for safe keeping another night! Had it towed the next day, ( Highly recommend Bilko towing as well ) 3 tows total... Turns out It was the alternator. Muffler bandit is the ONLY muffler place I will ever use if needed and tell all my friends and family about! From the gal who answers the phone to the guys in the shop, They treat you like family!! THANK YOU KYLE and gang!! Absolutely THE BEST!!

Had my car in the shop for quite sometime but it runs better than it did when I first got it!…read moreI did have a pretty lengthy wait time so my advice would be to call a couple of weeks in advance if you're in a time crunch! However Steve is awesome and thorough which explains the hold up! He also worked with me on price once things were all set!

Just had a warped manifold replaced on my Ford F-150. Great work and fair pricing. Pleasant,…read morehelpful people. My first time with them, based on a recommendation. Glad I tried. Definitely will use them again.

I cannot say enough about the immense integrity, knowledge & kindness I have encountered working…read morewith this business over the past few years. They know their stuff & have been incredibly helpful & accommodating, on a wide variety of automotive issues. They have never once tried to upsell me or charge me for work that didn't need to be done. It truly feels like a family business, & since finding them, we don't take our vehicles anywhere else. I'd give them a 6th star if I could!

Something all car drivers in this country look for is a trustworthy auto mechanic. Finally found…read moreone in Yakima. Personal experience ~ getting estimates by the dealer and frustrated with all the surprise "crucial" repair add-ons. VAC was straight forward in their assessment & advice, and found the dealership trying to swindle again. VAC prices are not the cheapest but fair when you factor in quality work and honesty. Family owned for decades, their reputation is an immediate recommendation by their customers.

upon test driving a vehicle, I noticed that the air-conditioning was not working, I let them know…read morethat I would like to buy it if they fix the A/C, the mechanic told me at purchase to schedule an appointment and bring it in to charge the system with dye to checking for leaks. 1st service appointment found no leaks, schedule a second appointment to have the compressor replaced, replace the compressor and that didn't fix issue, scheduled a third appointment replace a couple more parts that then fixed the air-conditioning to working order, the mechanic told me come summertime if there's any problems just get back to him. I'm not disappointed with my purchase very happy with the work and service that they provided, I feel that they are an honest and friendly dealership.

If I could put 10 stars, I would! We purchased our first vehicle from BHUC last week and I've never…read morehad a better experience buying a car! They went above and beyond to make sure our vehicle was ready for us. There was never any pressure to buy, no creepy salesman vibes or feelings from this dealership and they were patient with us as we prepared our financing. John, Josh and Dale were all incredible. If you work with with BHUC for your next vehicle, you won't be disappointed. We will be back! Great experience!