Completely unprofessional. He picked up our wheelchair eight months ago and never provided a…read morediagnosis or explanation of what was wrong. Each time I followed up, I was told he was busy and would "get to it next week." After months of delays, I asked if he even knew where the wheelchair was, and he assured me it was sitting right in front of him -- yet no work had been done and no update was ever provided. After holding the wheelchair all that time, he then told me I would need to "give him the go-ahead" to diagnose it and that he would charge me for the diagnostic time -- despite having had it in his possession for eight months with no prior diagnosis or communication. He still has the wheelchair.

They came back today to complete the job.. we are overjoyed with the lift & their service. I'd…read morehighly recommend Ability Access!!

This is the business I was referred to more than 15 years ago when I was told I needed to get…read morefitted for my first chair... They have seen me through every step of the process- easy hard and everything in between and going above and beyond anything that they should have to do or put up with on so many occasions. I am on my third chair right now, each one technically and physically fitted tailored to my needs by both the office and field staff... I am truly grateful for this great team of people, and every time I am asked about my disability, my chair, or a possible recommendation of where to go this is the only one that ever comes out of my mouth... I would never go anywhere else‍‍

This review is specifically for the Stockton CA office. We originally purchased a Permobil…read moremotorized wheelchair from this company's Hayward office when we lived in San Francisco. Their service was very good. Two and a half years ago, we moved to Stockton for work-related reasons. We assumed we would be able to rely on this local office. So far their service has been very poor. It takes far too long to have a technician service wheelchairs in the owner's home. Recently, I spent the better part of 2 days trying to get help repairing a necessary part. So much wasted time. I finally got through to someone at the National Call Center who quite literally walked me through the repair via video, so in essence, I had to do the repair myself. I can say I was treated rather rudely by various employees I spoke with who insisted the part had to be replaced, but gave me no option to have it replaced quickly. We couldn't have waited over several weeks for an appointment to simply assess the part & then wait again for the order to arrive. Not good quality service overall from the Stockton office.

Their services were lacking, not too friendly either. The woman working there had somewhat of an…read moreattitude saying that she doesn't know what she could do and essentially said to look to elsewhere for supplies. also no technicians in at the time of this writing.

I recant my previous post. Airsole (spelling not sure) is the only one to deal with and Xavier is…read moreso polite. I am ashamed at my previous post and wish there was a way i could delete it.

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

Our family absolutely loves our new Stressless furniture. We purchased a sectional (that we were…read moreable to customize to fit our room) and a recliner/ottoman. The orthopedic back and neck support, along with the ability to properly size the frames to fit our "human" frames, provides a phenomenal level of comfort. We purchased our Stressless furniture from The Bone Store in Stockton, CA. They were a pleasure to work with and even had a specific model delivered to their Stockton store so we could try it out without having to drive all they way to Fresno. In addition, The Bone Store has a great selection of supportive footwear that our podiatrist recommended. For top quality orthopedic furniture and footwear along with top notch customer service, we highly recommend The Bone Store!!!

Went to the store looking for a transport wheelchair tried a couple found one my 81 year old…read moremother liked. Problem.. one of the associates missed label the chair with the wrong price. So the associates went and called her boss at the Fresno store . Spoke with The owner Todd he would not honor the price that was posted on the chair. He only wanted to give a 25 dollar discount on a error that was made by the associate who is also 82 years old that made the mistake. How many days had the tag been on the chair. I know everyone needs a job. As customer i don't know that the tag is wrong it should have been honored and if you don't want to honor people you should makesure your tags are correct before the store open

Needed supplies and the owner made a special trip to accommodate us. It was not about sales or…read moremoney. It was kindness from people to other people. I highly recommend this business!!!

When I call Reich's Pharmacy, a human being always answers my call…read more When I go to Reich's Pharmacy to make a purchase, I almost never have to wait in line. The people that work at Reich's, including Harold Reich, are always very courteous and knowledgeable. Reich's Pharmacy is by far the best pharmacy I've ever been to. I highly recommend Reich's Pharmacy.

I am delighted to recognize the exceptional customer experience delivered by Pam and Vanessa. Their…read morecomprehensive product knowledge and timely responses have been truly valued

Super friendly and helpful! I had an employee who had an off-work injury that required her to use a…read morewheelchair, so I came here to rent one until they could get insurance sorted out for a long-term solution. Vanessa helped me understand the options, talked me through buying vs renting, was an absolute charm in customer service, and made the entire experience super pleasant. Props to her! If you need mobility assistance, reach out to her and she'll take great care of you.

You must ask for David!…read more I came in to drop off my broken electric scooter. I haven't turned it on for a year. When i tried to turn it on, it didn't work. David was the guy who helped me and did a diagnostic test with the battery. Gave me a reasonable price $60 to test, and inspect my scooter. He said everything is still good. But the battery is dead. David offered to get me a new battery off Amazon and didn't spike the price. Dude is pretty honest and helpful so thank you, David for helping me out.

Great service and fast! Absolutely affordable too! Great selection of parts and friendly staffread more

I have shopped MMM a couple of times now, I found what I wanted and the clerk was helpful. A good…read moreplace to know if you have issues finding the medical supplies you need and don't find them at Walgreens or elsewhere.

Very nice young man. He put together a new walker for height because there wasn't one on the floor…read more We purchased it. He even came to the car with us to show how to break down and put in back of car. Would recommend your business for sure.

Such a great company! I couldn't believe how easy it is to obtain supplies directly or through…read moreinsurance. The person that answered the phone was very knowledgeable and helpful.

Been using them for years for Sleep Apnea machines and supplies. I can't say enough about the…read moreprofessionalism of there. Highest compliments to the owner, AJ. Worked with him on a couple of issues and he is fantastic. ps props to Joey too.