Great service and really nice staff..Claire, Dérek (lol), and Michael the owner. Those are the ones…read moreI met.. I thought there was something wrong with my transmission. Everything was fine after they switched my tires. So the problem came from my dealership who did not do a proper work. My only regret is that I did not know about Urban Automotive before.

My first visit to this shop won't be my last. Mike the owner seems like a solid, scrupulous,…read moreveteran neighbourhood mechanic. He took time with me and my car, and gave me a welcome discount without my asking. That's class & professionalism, which I value very much. He'll get more of my business in the future.

Found this shop on Google---needed a mechanic on a Saturday, long weekend asap for a vehicle…read moreinspection. The shop was busy with 2 mechanics working. The service was punctual, and very satisfying. I must have driven by this shop for decades but never noticed it as the exposure is in the back. I'm very happy they fit me in with their service. I'll be sure to spread the word and return if I need more service.

Satisfied. Genuine mechanic…read more Went there for safety inspection, some other minor work. The guys are genuine. The prices are reasonable, though not the cheapest in town. If I don't have time to shop around for the best price for a work, I will go to this place. Also, these guys are usually busy and you should get an appointment. Sometimes they don't honor their commitment after you leave your car, they may ask for additional time or ask to visit another day. This is a big disappointment for someone in a tight schedule. Not sure if they provide complimentary drop.

They got us in really quickly. From the moment I walked in the door I felt welcomed. Everyone was…read moreso friendly. The service was fantastic and our van was ready for pick up only a couple hours later. Affordable prices. Highly recommend.

I called Mark's Auto service to see if they worked on classics, I spoke to Mark himself and…read morementioned that I had an oil leak, and that I was aware that these classics were noted for leaks, I stated that I was aware that the valve covers and oil pan were sweating, but did not know if the front crank seal was leaking or not. He set up an appointment for 9:30 on a Wed. morning, I was there right on time, not sure why he requested I bring it in that day as it sat there all day and they did not look at it until the following morning. Mark called me the next morning and asked if I would like to come down and see it while it was on the hoist. I went down and he told me exactly what I had already told him ( that the valve covers and oil pan had a very slow leak) he did tell me that the front crank seal was not leaking and said that I could drive it like that and bring it in later if I chose to have the gaskets replaced. I decided to wait until the fall. They presented me with a bill for 175.00 just to look at the vehicle, another 4.38 enviromental fee ( do not know how they came up with an enviromental fee to look at a vehicle) plus the tax which was grand total of 202.13 just to look at the vehicle in order to provide me with a quote to repair the leaks. I have several classics and have never in all of my life been charged to look at any of my vehicles to quote on a repair, I said to Mark that I could possibly understand a small charge to look at it but this was rediculous, his response was that is what it cost and he walked into another room leaving me with no alternative but to pay this rediculous bill. It is far less expensive to take your vehicle to a dealer than it is to this place, I will not be taking it back there to have the gaskets replaced and strongly suggest that if you require any repairs on your vehicle that you take your vehicle to another shop where you will be treated fairly !!!!

I was a passenger and the car was literally about to shut down on the road and the owner said…read more"yeah that's bad but we close at five".Leaving us unsafe on the road.We made it luckily to a mechanic that took us and said we are lucky we got to his shop and to give him the other shops info because letting us leave with our car this was could of killed us. So please use caution when giving these people your money.

Steve & Rick are wonderful to work with! They have done everything from minor maintenance to major…read morerepairs on my vehicle and I have been extremely happy with the service each time. They are extremely knowledgeable and talented technicians, flexible to your schedule and work hard to save your money. Highly recommend taking your vehicle to their shop :)

Timely, professional and good value for your money !!!…read more My family have been going there for 20 years !!!

Ken Hong and his team are always on top of their game…read more I've been bringing in our family cars for over 15 years and rarely have I been disappointed. That said, Ken always works for his customers satisfaction. I had found Ken and his team to be hard working, honest & trustworthy - a rarity in this business. If I need help with my car Ken makes time. Thank you guys for all the years of great service, you have no idea how much it's appreciated! Christian & Judy Burlington Ontario

Went in there with a slow leak on my tire. Said i needed 4…read morenew tires at over priced His dishonest mechanic took my car for a spin then put it on the hoist said something wrong with my drive shaft. Altogether wanted to charge me 1300 I said no he said i had to pay 100 dollars for not even fifteen minutes they did nothing i went elsewhere and they found nothing wrong with the car. Will never go back to this guy again. Rip off

KC was able to resolve issues related to my winter tires quickly. Definitely recommend this place.read more

Brought my 77 Camaro that I just purchases into Steve and the gang, and they were very thorough and…read morehad it appraised and a safety done on it. When I drove it away, it felt and handled great. Have some plans for the stance and some other interior changes and feel very confident in bringing it back to JNB. Thanks guys.

Place you can trust. I have been going to them for long than a decade n The reason it stick to them…read moreis that they will truly tell u wht is needed n have many times told me -"go home. your car is ok" and there is more, this trust comes nice big smile, patience abd understanding with my 100 questions ... love them

Made an appt. for an undercoating and they weren't ready for me, sitting in the waiting room with…read moretheir desks in front of you and the constant back and forth made me feel like an employee on break rather than a customer. The undercoating was done in a sloppy manner and sprayed plastics such as the tops of the shock towers and the battery instead of just the posts but seemed to get all the areas but I'm just guessing as they don't provide you with any information about the service. At least they didn't fog the windshield and get too much on the engine. The thing that earned the one star is a scamkanic came out with a wad of fresh gray grease saying one of my ball joints leaked it out. I had to stifle myself as the vehicle was fairly new and had low miles, ball joints don't have that much grease in them and if it was coming out it would partially dirty from being exposed and last but not least the ball joints are sealed. I feel bad for any honest employees there that don't want to work in a place that lacks integrity, been there done that but at a much larger scale. I take my vehicles to the dealer and use OEM parts so the trick would never have worked.

NMT *used* to be good (written Jan 2025). This is no longer the case. Now, they are expensive and…read morepushing up sells. No price list. Foggy descriptions of their "packages". Phone "agents" are pretty much useless. No meeting their own deadlines. Yes, they are technically competent, but *very* expensive and becoming arrogant with their success - no need to care for customers any longer. Riding high from their "old" reputation. For that kind of money, you may as well go to the dealership. I won't be coming back.