They got us in really quickly. From the moment I walked in the door I felt welcomed. Everyone was so friendly. The service was fantastic and our van was ready for pick up only a couple hours later. Affordable prices. Highly recommend. read more

I called Mark's Auto service to see if they worked on classics, I spoke to Mark himself and mentioned that I had an oil leak, and that I was aware that these classics were noted for leaks, I stated that I was aware that the valve covers and oil pan were sweating, but did not know if the front crank seal was leaking or not. He set up an appointment for 9:30 on a Wed. morning, I was there right on time, not sure why he requested I bring it in that day as it sat there all day and they did not look at it until the following morning. Mark called me the next morning and asked if I would like to come down and see it while it was on the hoist. I went down and he told me exactly what I had already told him ( that the valve covers and oil pan had a very slow leak) he did tell me that the front crank seal was not leaking and said that I could drive it like that and bring it in later if I chose to have the gaskets replaced. I decided to wait until the fall. They presented me with a bill for 175.00 just to look at the vehicle, another 4.38 enviromental fee ( do not know how they came up with an enviromental fee to look at a vehicle) plus the tax which was grand total of 202.13 just to look at the vehicle in order to provide me with a quote to repair the leaks. I have several classics and have never in all of my life been charged to look at any of my vehicles to quote on a repair, I said to Mark that I could possibly understand a small charge to look at it but this was rediculous, his response was that is what it cost and he walked into another room leaving me with no alternative but to pay this rediculous bill. It is far less expensive to take your vehicle to a dealer than it is to this place, I will not be taking it back there to have the gaskets replaced and strongly suggest that if you require any repairs on your vehicle that you take your vehicle to another shop where you will be treated fairly !!!! read more

We dropped off our vehicle for an oil change and to change the winter tires at our scheduled service appointment time. Amory, the service advisor and Mark the owner welcomed us back and had us checked in and processed quickly and efficiently. The service technicians completed the seasonal maintenance inspections oil, change and changed the tires and had my vehicle ready at the promised time. The billing invoice provides a detailed report on the work completed. The technicians Shawn and Steve are very dependable and reliable. I always trust Mark and his team at Marks Auto Service for all our auto service needs. read more

Mark's always provides great care and excellent service. I've been going to Mark's for over 20 years - yes I've tried other shops and dealerships - only to return to Mark's. There may be cheaper shops out there but they are not as honest, open or as reliable as Mark's. read more

If you are not servicing your vehicle through the Dealer then this is the place to go. Excellent service when it comes to tire problems. Attentive front office with follow-up to ensure satisfaction, read more

I had a half-day off from a busy business schedule and this auto shop was available to see me on the spot - I was looking for rear rotor resurfacing as there were smudgy contaminants on the rear rotors only (front rotors were spotless). Here are the pluses and (mostly) minuses of my experience: Pluses: 1) Available when I called and checked me in right away 2) Was explained the potential causes for my concern and recommended actions. Was told rear rotors were contaminated by too much grease applied which spilled on the rotors. Was also shown front pads were 3&4mm thick and was recommended replacement - which made sense. Was told rear pads (8mm thick) should be replaced - which I agreed to, although they could have just been thoroughly cleaned. 3) Initial friendly contact/experience with Paul @ reception 4) The rotors were resurfaced and contact surfaces with the pads are now clear Minuses: 1) Was told front rotors should be resurfaced along with rears, although they were perfectly OK, but I agreed thinking I might as well do everything at once and get done for a while. All rotors were all very thick so no problem to resurface all 2) Was provided a quote of 900CAD for 4 rotor resurfacing and brake pad replacement all around, which (everybody who has a clue about how much such a job would cost) should consider very high (double if not more than market average). However, as this was my half-day on which I could get this done, I accepted out of convenience 3) Once the job was done and I left the shop/reached my residence, I noticed all rotors had rusty grooves all around the interior side towards the hub, which were not there before on any of the rotors. I emailed them back with pictures and was invited to come back next morning to address my concerns. This is where the "customer service fun" begins - both Paul and the mechanic were adamant that having rust on a brand-new machined rotor is absolutely normal and they didn't seem to care about an (irate already) customer who expressed total dislike towards the appearance of the rotors, and just requested that rusty groove to be cleaned up properly. By the way, I was charged shop supplies for rotor cleaning on the invoice. I explained that even Costco cleans up your rotors of debris and rust when you do tire replacements as value-add for their customers - let alone my expectation for a clean and freshly-looking rotor appearance after spending CAD900 on an overpriced rotor resurface and pad replacement job, where parts were CAD100 max....unbelievable lack of support for the customer and arrogance in saying all the time "it's your opinion that rotors look rusty". I even showed pictures of my rotors from Nov-2017 when I swapped my summer wheels to winter wheels, which did not have the rusty grooves I clearly pointed to. No concern at all shown for customer's wasted time in revisiting the shop and no desire to make what's right and ethical for the customer. I came in to Mark's Auto with high expectations of finding a trustworthy local auto shop which could be alternative to dealerships. What I found was overpriced services, and complete lack of interest/ethics for customer's concerns once the card was swiped... hope this will help readers think twice read more

I had just sent my car for a Drive Clean test. The staff at Mark's Auto are always very polite, professional and expedient. read more

I'm a regular customer at Mark's and I always receive excellent service. It doesn't matter if it's scheduled maintenance or an emergency fix, they've taken good care of me. They go above and beyond to make sure you get the best quality and value. I've taken my last 2 vehicles to Mark's and I'll be taking my 3rd too. Worth it! read more

A highly professional shop with fair prices and honest services. My car has never run better! Great staff and excellent communication about necessary repairs complete with photos enabling me to choose what was imperative now and what could wait till next time! I highly recommend them! read more

Mark and his team are always extremely professional. The service I have experienced has been of very high quality, fairly priced, reliable and prompt. Questions are always welcomed and Mark consistently takes the time to ensure I have the knowledge to make a decision regarding all recommended work items. Thank you ! Betina Millar read more

Friendly service and decent advice. Premium price for the cleanliness, service, and free shuttles/loaner cars. Would recommend if you have a lot of cash to burn, but if you're shopping around for price, you can get the same service (albeit less the nicer waiting area and shuttles, etc.) for about half the cost elsewhere. read more