I recently upgraded the shocks and struts on my 2010 BMW 328i RWD to Koni FSD's by another shop. I drove it for a while but the steering never seemed right, despite getting an alignment from another place. I read some positive reviews for Al Tech so I decided to try them out for another alignment in hope of solving the steering issue.
The first time I went to Al Tech, it was in the afternoon with little notice beforehand. They accommodated me despite my short notice, but they were understandably busy when I arrived. Anyway, I got the alignment done, handed a before-and-after report, and got back on the road. However, I still felt something was off despite being unable to put my finger on it, so I went back and spoke to one of their mechanics Jim. Jim explained to me that the numbers are all within spec, but I still wasn't happy with the way it drove and asked Jim to come for a test drive with me. Despite being very busy, Jim agreed. After a short test drive, Jim figured out the problem, which he referred to as "memory steering". In short, if you do a u-turn to the right, the car would pull to the right afterwards. If you do a u-turn to the left, it would pull to the left afterwards. He said that's an indication of something else going on other than the alignment, and he asked me to go back another day so they can investigate (it was 6pm by that time).
I made an appointment and went back another day. Jim promptly put my car on the hoist, disconnected the tie rods, and checked the struts to see if they were spinning freely. Turns out the passenger side one was spinning freely as expected, but the driver side one wasn't. It would take a great deal of effort to make it spin and was basically very "sticky". He was sure that's the source of the memory steering issue.
After dissembling the struts, he found a critical component (a dome-shaped washer) was installed upside down by the shop that upgraded my struts! That prevented the strut mount from spinning freely. After he re-installed it the correct way and put everything together, they did another alignment and this time, the car felt perfect on the road. It was driving straight like an arrow and I was able to enjoy the Ultimate Driving Machine the way it's intended. Best of all, Pat and Jim charged a very modest fee for their most excellent service.
Don't let the appearance of the shop fool you (I almost did, having the first impression of it being kind of run-down). It's the substance that counts! I had a great experience at Al Tech and felt Pat and Jim genuinely cared for their customers such as myself. Jim was especially patient with me and explained everything very clearly. He brought me into the shop to show me the sticky strut and made sure I understood the root of the issue. That was greatly appreciated.
Thank you Al Tech. Now I know where to bring my Bimmer next time when I need service again! I would give you guys more than 5 stars if I could! read more