I just dropped my truck off today to diagnose an AC issue. Apparently I require an entirely new AC kit, okay fine. I get the quote for almost $2800. Pretty flabbergasted, I begin to do research online and calling other places. I call to ask why the parts and labor costs are so high after a cursory online search. I find out after calling that they "only use the best parts" AKA OEM parts which are made directly by the manufacturer of the vehicle. Even with using these parts they are still up charging for the parts close to 200%. I call another auto shop that also uses the OEM parts and they will do the job including all parts and labor for $1250. I am actually pretty offended by how sleezy these people are. Maybe get with the 21st century and realize that everyone can use AI now to research these things. Apart from that, just stop trying to screw people over. This place is terrible and would give 0 stars, if I could. Oh, and by the way I am being charged $300 for a "diagnostic fee" as well... read more

Over priced - Something has dramatically changed at this location. I have used this shop for multiple cars over the past several years with nothing but glowing experiences, and never had any concerns about unnecessary repairs or overcharging. That is no longer the case, and now that I have read the recent reviews on google, I don't seem to be alone. read more

If you are not brainless and oblivious to anything cars, this place is a true MONEY PIT, WASTE $$$$$$$. The shop manager or whatever he is, named "Mo", is very dazed and confused at all times like the other reviews mentioned. His shop doesn't keep records of vehicle work. He asked me if I remember what was done by him to my vehicle. When I eventually asked why they wouldn't properly diagnose an A/C problem before recommending a random repair that did not solve the problem, his response was "You got what you paid for" whatever that means. He also said "I dont want to touch this car it has too many problems" which is not true. The truth could be, he doesn't know anything about cars. Isnt a mechanic shop where cars with problems go? What the heck. hahah. What a joke. Not a problem solver. Not a manager. I don't know who is keeping him there nor why. Had to go to a totally different shop to get such minor things fixed. Now my AC is working perfectly. ABOSUTLEY NO THANKS TO MO AT ACTIVE AUTO GOOD YEAR read more

Active Auto - Good Year - Auto Repair Near Me - Houston, Texas

Extremely disappointing experience. There was a noise coming from my car, so I brought it here for service. The shop completely misdiagnosed the problem, replaced the belt, tensioner, and pulley--which weren't the issue--and charged me $840. When I returned, they still couldn't identify the real cause and were dismissive when I asked for help. I later took my car to another shop that immediately diagnosed the problem as a faulty alternator. After replacing it, the noise disappeared completely. This proves that the previous repair and charges were unnecessary. The entire experience was a waste of time and money. Even after giving them a second chance, they failed to fix the issue and treated me poorly when I asked for a fair resolution. Unprofessional, careless, and disappointing service--I strongly advise others to stay away. read more

Great, honest service and accommodating on schedule. I would recommend them for tires.

Needed new coils and plugs, plus injectors cleaned. Mel and the crew got in done quickly and I was able to pick up same day.

I have used Active Auto for tires and car service for the past 8 years. My continuity reflects my satisfaction with the service and quality. Recently one of my tires developed a rapid leak due to a ruptured wall. I was able to get to AA quickly where they worked me in, replaced the tire along with the other three which were nearing their lifespan, did a needed oil and filters change, and state inspection. All in a day. I recommend the team at AA without any reservations. read more

Great customer service, and issue was repaired. It's nice to have a small reliable business within walking distance.

Great job and explaining what was wrong, giving me options, and a fast fix of the issue. Highly recommend.

Horrible customer service. Explained my issue and did not want to help me. Even asked him can he come take a look at my car and ignored me as well. I do recommend this place at all. read more

I had taken my company vehicles to Active Auto - Good Year since I was relocated to Houston in 2015 because I've always appreciated their excellent service. When I lost my job at the beginning of the pandemic, which meant losing the company vehicle, I had no hesitation bringing my personal vehicle in to Mo. Whether a routine LOAF and tire rotation, screeching brakes or a part from the undercarriage dragging on the road, Mo and his crew have always done excellent work. Just as important, if not more important, Mo is honest and fair. Those qualities are not easy to come by these days. Mo still has my loyalty and my gratitude, Thank you! read more

This establishment was unable to provide any help. I caught a flat tire on I10 East, coming from my grandson's graduation at Lackland AFB (going back to Jacksonville, FL). We were able to make it here and I can't get help. Had to call for roadside assistance in their parking lot! I just didn't have a good experience with them. When I'm back on the road in the future, I pray if I come back this way, I won't ever see this place again!!! I'll also make sure I spread the word to my fellow veterans about this horrible experience! read more

Great, friendly, efficient service, communication with staff was easy and reasonable prices. They repaired my 2019 Kia Optima and looks like brand new. read more

Great service! So fast and nice, very thorough! Will be coming here in the future! Glad we took the chance and got it fixed. Thanks!! read more

Active Auto - Good Year - Checking all of stats before we left, just to make sure we are safe! - Auto Repair Near Me - Houston, Texas

I've had a few repairs at active auto and they're great , always reasonably priced and very honest. Thank you!

We have taken both ours cars to Mel for several years. Always excellent service, fair price and quick turnaround. Very convenient. Much better than slow, expensive and distant dealerships read more

Repaired a nail hole in my tire, dropped off and picked up same morning. Very professional. $25 for tire repair.

Mel and the team are great. Highly recommend. I have been going here for years. They've shown to be very knowledgeable and trustworthy. I always get a second opinion from them. read more

First time at this place. The guys here are very helpful, quick, and get down to the nitty gritty of what is needed. They have me a great price on the tire I needed which definitely helped my wallet! As someone who knows nothing about cars, I trusted that these guys would take care of me and not try to rip me off. I am already asking for quotes on some other things I need fixed with my car. read more

I don't know what I would do without these guys. I'm outside sales and need my car to work. I'm a seriously high mileage driver, with lots of road hazards. I need car guys I can trust. 2 years I've been coming here and each time I worship them a little more. I just picked up my car ... After clipping a center divide and exploding my tire. Day before thanksgiving and they STILL hooked me up. They do it all, but as a single Mom I need them to be good and reliable. They deliver every time. I'll warrant their service with my business, you should too. read more

Getting a flat tire or needing a repair is never fun. Mel & the crew here are pleasant & get the work done quickly. Have used them multiple times over the past 3 years for tire issues & oil changes/ inspections. My son used them for alternator/ battery work on his Lexus and was pleased with their prices compared to dealership. Very happy with Active Auto. read more

Incredibly satisfied with the work I've gotten done here. Mel the manager has become a friend over the years I've brought my family's car to this location. Before any major problems came up, I would only stop by for air once in a while and Mel would happily help me out himself. In the last 4 months I've needed major repairs for 3 of our cars and Mel has proven to be the most honest in assessing the cause, and most affordable when repairing the vehicles. Great location, service, and pricing. Thanks again! read more

Good auto shop. So far I have had them replace tires, brakes, oil and complete an alignment. All good experiences, and good prices too. The manager Mel is a nice guy to talk to, and he will get you fixed up and on your way. I recommend giving them a try if you need a new auto shop. read more

After taking my car to the dealer, and getting a quote for over $2k, I decided to have Mel and company take a look before making a decision. After a couple hours with my car, he determined that much of the quote was false charges, and sent me home with a can of fuel injector cleaner for free! This is by far the best mechanic I've ever been to. Will definitely bring all my vehicles here from now on. read more

I was very pleased with the service at Active Auto. I brought my car in for a state inspection and it was done very efficiently in a very short period of time. The manager was very pleasant and courteous as well. read more

Driving a German sports car, I always get nervous when I've needed to take it in for maintenance. Even simple repairs can cost hundreds, and sometimes thousands! So I was nervous about taking it to Active Auto (Goodyear) even though it was a simple issue related to the hood release latch. After litterally 30 minutes I recieved a call saying it was ready. I braced myself for the bill when I got there, but they refused to charge me anything! This is the type of service you don't find anymore. Especially in this part of town, and driving a 911! While I can't say I needed major service, it says a lot about the way they're managed and their integrity. I'll definitely recommend them! read more

Active Auto is far one of the best auto care places in Houston. The guys there are quick, give good advice, and you don't feel like you're being ripped off. I am very hesitant about who I take my car too because of my past experiences but I will definitely bring my car back here and I am confident that they will fix it and not nickel and dime me. I've bee there twice and waited to this second time to post a comment just to make sure! Great place for those stressful car situations! read more

Great customer service and very reasonable as far as cost! The staff is very knowledgeable. I highly recommend you check them out!

I changed my brake pads and rotors here. The service is good and the price is reasonable.will recommend people to come here to fix their cars read more

Always great service when I go here. Guys always take care of me as I've had a number of random things come up with my car. I always refers my friends that this place. read more

Took my car there today to get flat fixed. Polite, efficient and friendly service. Car was ready in 1/2 hr as promised. I am from out of state and visiting relatives near by. They will now use and recommend this auto repair shop based on the great customer service I received. read more

First time using this shop for my BMW. They performed the repairs quickly. Price was fair. And my car runs like a rocket on wheels again. Thanks! read more

This location is right by my office so it's very convenient. The employees are very nice, and prices reasonable. They've done tire repairs and oil changes for me so when it came time to put tires on my wife's X5 I sent it here. A while after I dropped the car off they mentioned one small scuff on the black wheel. I was shocked because my wife is impecable in taking care of her car and if there was a scuff, she would have immediately gotten it fixed. I accepted it, and said oh well. When I picked up the car I saw not just the scuff they mentioned but multiple on both wheels that got new tires. Not only that, someone tried to apply shiny black paint over the scuffs to cover them up. Also, we only replaced the back tires, both back wheels had scuffs and the front wheels that didn't get new tires were absolutely perfect. Lastly, I noticed that the tire sidewalls were perfect except for scuffs on the tires exactly next to the new scuffs on the wheels. I mentioned all of this to the manager and he still tried to blame it on us for the wheels being scuffed when I brought it in. I asked him how the scuffs got on the brand new tires too right next to each scuff on the wheel. He didn't really have an answer. The fact that they tried to cover it up to with some cheap black paint really pissed me off. Now I've got to get the wheels repaired which cost more than the tire install. I didn't want them to pay for refinishing the wheels merely apologize and admit they messed up our wheels. It really bothered me. I just won't bring them my business any more. If you care about your car and expect the people servicing it to take as much care as you do, this isn't the place to bring it. read more

I just received a pre-purchase vehicle inspection from Active Auto and they did an exceptional job. They quickly identified issues both mechanically and electronically that helped me make a good decision about the car. It looked and felt like a good buy but underneath it had serious problems. Thank you, Mel. You and your team really know cars! read more

Great professional service. Very quick and nice, very friendly! I have been there now 3 times with 2 different cars. Will be coming here in the future! read more

Moe and his mechanics are honest, reasonable and fast. I'm very particular on who I trust to work on my vehicles. This shop is straight up on determining what is wrong and the best way to fix the problem. I was able to find a replacement part for half of what it was going to cost them and they installed my part with no issues, not to many shops do this. They'll work with you, are very friendly and I will definitely bring any future vehicle problems to them. read more

I brought in my truck based on my trucks service engine light. They diagnosed it and had a solution within 5 minutes of me being there. The customer service and quality workmanship was superb. If highly recommend taking your vehicle here for any repair needs. read more