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    Activate Brain & Body

    5.0 (2 reviews)
    Open 6:00 am - 7:00 pm

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    Personal training

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    Crunch Fitness - Kenwood

    Crunch Fitness - Kenwood

    (40 reviews)

    Reducing to 3 stars due to the soliciting they allow at the entrance/exit of the gym. Hate being…read moreheckled for money while I'm dripping sweat and just trying to go home.

    I canceled my membership in person at the Crunch Fitness Kenwood location in August 2025, exactly…read moreas required by their cancellation policy, due to an upcoming surgery and extended recovery. Despite following their process correctly, I was still charged monthly from September 2025 through April 2026. When I contacted them, management confirmed in writing that my membership had, in fact, been canceled back in August. So they were clearly aware my account was closed, yet instead of contacting me about any supposed issue, they continued billing me month after month. I was then told the charges were for personal training, which I reasonably believed had been canceled along with my membership. Again, I canceled IN PERSON with their staff. There's no reasonable explanation for canceling a membership while leaving other services active without clearly disclosing that at the time of cancellation. Even after all of this was acknowledged, the personal training manager refused to refund the $930 that was charged after my cancellation. This is completely unacceptable. I followed their cancellation policy, and they continued taking money from my account anyway. It feels like a tactic to keep charging customers under the guise of a separate personal training contract, rather than clearly canceling everything at the time of membership termination. Based on my experience, I would not recommend joining Crunch Fitness.

    Activate Brain & Body - healthtrainers - Updated May 2026

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