Sooo upset with this place, leaving to see a new dermo. I have been a patient for years, and have…read morebeen struggling with my acne a lot recently. I made an appointment for help, (which mind you takes forever to get into in Cincinnati) and they turned me away because my insurance got renewed a week ago and a copy hasn't come in the mail yet. I provided the new numbers/information digital bu they still refused me after driving all the way out here simply needing serious help with my skin. I understand doctors need to see proof of insurance, but she didn't at the very least even have the professionalism or decency to come out and speak to me about it, rather had the front desk shun me even though I was visibly tearful and stressed since I spent the time driving all the way out looking forward with getting help with my acne. So disappointed

I have been seeing Dr Long for many many years. I've liked her for both medical and cosmetic needs…read more However, recent visits have been awful and it's to the point where I need to find a new practice. She has an aggressive nurse who has been incredibly rude and has an arbitrary policy for late arrivals - I can't tell if it's 5 minutes or 10, but I've been in both scenarios and there is no grace period in her mind for a downtown office. It's so aggressive, I won't be back. It'll ruin your day.

First of all, the vibes and decor are immaculate. Second, the business is woman owned…read more Third, the care is efficient and effective. Cannot say enough good things about Mona!!

5 stars - A True Gem in Cincinnati!…read more I recently had my first appointment at Mona Dermatology and saw Megan -- and let me just say, WOW. She was absolutely wonderful: professional, warm, and incredibly skilled. The entire experience felt elevated from start to finish. The atmosphere is top-tier -- modern, welcoming, and not at all clinical-feeling like some other places I've been. There was hardly any wait (a rare gem in healthcare these days), and the results? Better than expected. Truly. It feels like a work of art -- subtle, natural, but with a big impact. I've been to several cosmetic dermatology spots around Cincinnati, and Mona Dermatology is, without a doubt, at the top of the list. If you're looking for results and a great experience, this is your place.

I visited this office for what I thought would be a routine dermatology exam. I was seen by an…read morein-network nurse practitioner, but later discovered my insurance was billed under a different out-of-network physician's name. I was never told before my visit that this would cause my insurance to deny coverage or that I would be billed at out-of-network rates. When I disputed the charges, the office claimed I "should have known" from a past visit more than a year earlier -- even though they never disclosed this at the time of the current appointment. The result? A bill hundreds of dollars higher than expected for a basic procedure, plus pressure to schedule unnecessary follow-up visits. Patients deserve transparency about costs and insurance coverage before treatment. Based on my experience, I strongly recommend asking detailed questions about how your visit will be billed, who the "billing provider" will be, and whether that provider is in-network -- or consider going elsewhere.

I had an appointment on Monday for a routine examination. When I got to the office, it was closed…read more No one contacted me to let me know to change my appointment or that the office was closed on Monday. I had changed my work schedule to keep this appointment. There were three other people at the door who also had not been notified the office was closed. The person I spoke to on the phone was very uncaring about my situation. Obviously their customer service skills are lacking and they have no concept of taking care of patients. They lost a patient and anyone I can keep from seeing them I will.

For annual skin body scans, they bill it to insurance as an office visit vs preventive care which…read morecauses most patient to have to pay out of pocket expenses instead of being fully covered by insurance. Another example of why healthcare is not affordable in the US. Instead of prioritizing the importance of encouraging patients to care about skin health, they choose an option to gain more money from the system. I will not be returning.

I had a disappointing experience at this dermatology office. During a previous visit, I mentioned…read morethat Accutane seemed to be irritating my esophagus. When I brought this up to Dr. Stephenson, he responded that he had "never heard of that," and didn't seem interested in discussing it further. I let it go at the time. At today's final Accutane checkup, I needed to show the doctor some skin irritation on my inner thighs. Since this is a dermatology office, I assumed this would be a safe space to address skin concerns. I initially showed a picture, but Dr. Stephenson said he couldn't assess much from photos and asked to see it in person. Although it was embarrassing, I decided to show the affected area and made it clear that I felt uncomfortable removing my pants in front of both the doctor and nurse. Instead of offering reassurance or making the situation more comfortable, they were both completely silent -- and to make matters worse, the nurse, Sheryl, actually smiled like she was about to laugh. It was incredibly unprofessional and made me feel judged and humiliated during what was already a vulnerable moment. I came seeking medical care and left feeling uncomfortable and dismissed. If you're in the field of dermatology, you should be prepared to treat all kinds of skin conditions -- without making patients feel weird or ashamed for having them.

Two of my three previous appointments with The Dermatology Group were canceled by this…read moreestablishment. For my next appointment, I arrived 12 minutes late because of road work and heavy rain in the area, and I was told I would have to reschedule the appointment because of a strict 10-minute limit. Does not seem fair to me. I won't be back.

Beware, they will tell you that they take your insurance but neglect to tell you that each doctor…read moremay or may not accept your insurance and you won't find out until you get an enormous bill in the mail. Fraudulent practices.

Went to see Dr. Reeder in 2014 for a breast uplift and small breast reduction' He didn't show up in…read morethe operating room until just before he put me out and he also had a student with him that he let do one of my breasts and I was not informed that this would be done at all. You can certainly see that she was not very skilled at doing this surgery' Also, I paid cash up front for this and later my insurance sent me papers showing he charged them $10,000 for a large breast reduction. I called his office and spoke with him and he said his office personnel must have accidently done this charge. He never corrected this! And he also did not reduce my breast at all! I do not find him "trustworthy" at all.

He was easy to talk to. He will do it as long as he knows it'll be a safe procedure. He has done a…read moregreat job on my surgery.

Thank you so much for the professionalism Dr Elizabeth provides…read more Her and her staff are so knowledgeable and friendly! Thank again. Peggy

I am awaiting a call back to set an appointment. If it's anything like the other Dermatologists…read moreI've tried to contact, (their offices close @ four Pm). I'll just keep searching. This group @ least takes a message when they are out!

The communication with this group is terrible. Between trying to get lab orders, getting…read moreprescriptions to the pharmacy on time and multiple phone calls to make sure these are done and timed out (for Accutane), it has been a huge hassle. Waiting for someone to call you back and to have any questions answered will take several days. They stress how important it is to be at all appointments and to have your lab work done and when we show up to get labs, no orders are there or we go to the appointment and have to come back the next day because they forgot to do something. It is very unprofessional and so disorganized.

Communication is the number one issue with this place! Nobody answers the phone! If they do answer…read morethe phone it goes to a call center overseas??? Many people have complained about this with no resolution???

Andrea is one of the best dermatologists I have seen thus far! She is very energetic, helpful, and…read morequick to the point.

Yuck! We have been patients at this practice for decades , seeing mostly David's father Clay - who…read morewas a great guy. We often go in the room together, both with appointments. But we found out today their policy has changed, only the patient can go in the room. But, because of something my husband found concerning on my leg , my husband wanted to go into the room with me and he was told no. I asked David about it, he said he stood by this, and they "run more efficiently" when only the patient is in the room". What does that mean ? It might cost you a minute or two, and time is money? I don't think his dad would have disallowed a concerned spouse of 35 years to accompany me. What a shame. We will find a new doctor.

I've never been treated so rudely by a dr. Asked him questions about the much bigger than expected…read morescar and he refused to listen or discuss my concerns. "I'm ending this appointment now" please find someone else.

Some background so you can weigh my review. I have been treated for skin cancer by different…read moredermatologists in the District of Columbia (1 navy Doctors), Virginia (2 army Doctors), Maryland (2 civilian Doctors), and Cincinnati, OH (2 civilian Doctors). I left the last two Cincinnati Doctors because of poor screening with the first and poor billing practices with the second. I met with Dr. Brown for the first time in October of 2022. The nurse (her name escapes me) was professional and administered local anesthetic virtually painlessly. Dr. Brown seemed professional, and compassionate. She completed a full body check, froze some sites and took one biopsy. The administrative staff I have spoken with and met are pleasant and professional.