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    Sanctuary DermaSpa Salon

    3.4 (9 reviews)
    Closed 8:00 am - 12:00 pm

    By appointment only

    Services - Sanctuary DermaSpa Salon

    Laser hair removal

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    9 months ago

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    10 years ago

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    Advanced Aesthetics Group - Advanced Facials

    Advanced Aesthetics Group

    4.4(5 reviews)
    0.5 mi

    I had the pleasure of meeting Renee and I was very impressed by her professionalism and…read moreattentiveness. She asked pertinent questions and listened carefully to my skin care needs. Based on what I said, she recommended a product for my hands. I have been using it for about 2 weeks and am happy with the product. During the same appointment, I also received the Micro Carbon Laser Facial. I was hoping to see an improvement (that is, fading) of sun spots on my face and neck, but I have to admit, I have not noticed any improvement. However, Renee did inform me at the time, that it may require more treatments to get maximum results. With that in mind I am planning on scheduling another treatment with her in the future. I hope to see some results then.

    I wasn't going to write a negative review because I absolutely adore Amanda--she's been amazing,…read moreand her services are the only reason I stayed as long as I did. However, the way I was treated by the office was beyond unacceptable. I've been a loyal client since COVID, long before the office was even built. I've done the VIP facial membership, peels, and other services. Over the years, I've been canceled on numerous times--sometimes multiple times for the same appointment, even last minute--and I've always been understanding and flexible. On the rare occasions I've had to cancel, including last-minute due to illness, I've paid the full appointment price plus tip without complaint. While Amanda was on leave, I was booked with a newer esthetician (who I believe also handles administrative work and bookings). She performed the worst facial I've ever had--including failing to even power on the Bioloft machine. I kindly informed Renee, the owner, but still paid in full and was not even offered a replacement service. Recently, I've been dealing with serious health issues, including possible lymphoma/breast cancer. I woke up the morning of my scheduled appointment with a 103.6 fever. I immediately called, texted, and emailed the office. Rather than being met with compassion, I was met with rudeness and told I would be charged the full amount because I've had too many same-day cancellations. I even offered to come in sick to avoid the charge, which was declined. I strongly suspect the same esthetician who botched my facial was the one responding anonymously through the office text, as they avoid accountability by using no names or signatures. When I informed them I wanted to cancel my membership due to the poor treatment, they simply replied that it was 'for the best.' They then continued to antagonize me via text, even after I asked for all communication to cease. To make matters worse, they took my $150 membership credit for the month and canceled me without providing the service. After years of loyalty, it became clear they didn't value me as a client--likely because I don't fill my face with Botox and filler like their higher-paying Montgomery clientele. I also don't purchase their overpriced skincare, but I did invest in regular facials, massages with natural upgrades, and referred many new clients their way. Apparently, that loyalty meant nothing. If you're looking for a place that values relationships and treats all clients with respect--not just the ones spending big bucks--do yourself a favor and take your business elsewhere. There are far better, more ethical businesses out there

    Photos
    Advanced Aesthetics Group - Treatment Room

    Treatment Room

    Advanced Aesthetics Group - Facials, Hydrafacial, Medical Facials

    Facials, Hydrafacial, Medical Facials

    Advanced Aesthetics Group - Our Team

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    Our Team

    Sanctuary DermaSpa Salon - laser_hair_removal - Updated May 2026

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