I've rented a unit here twice in the past few years and each time it's easy to do online , you get…read moreyour own code for the gate. You always get a receipt for each payment . The units have been clean each time . The prices are good compared to others in the area. they have a variety of sizes to choose from . You can access them 24/7 Anytime I've had questions I received an email back or phone call back in a day or two. When you are finished with the unit and leave it clean like you got it , they are quick to do an inspection and refund your deposit. I will definitely be going back if I need one in the future! And I always recommend them anytime others are looking .

I was looking for a storage unit in Burlington back in May 2015 and everyplace I called was full…read more Apparently, around graduation time all the students in the area put their items in storage. I was looking at a peak time. I started to call further and further outside of Burlington and finally found one storage unit available with Chimney Corners Self Storage. Deborah, the woman who answered the phone, was very helpful. She said the business was new and the units were new and clean. Given the fact I knew storage units were in high demand and low supply at the time, I jumped on opportunity and put down a deposit. I also found the business website to be very helpful and educational. I had my furniture and possessions in storage with Chimney Corners for 6 months, which was a lot longer than I expected I would need when I originally called. Regardless, the storage unit I rented was large, clean and I had no problems. There were a few times I needed to call and ask questions and the phone was answered almost every time and when it wasn't Deborah called me back right away. I felt like my furniture was safe and I very much appreciated the great customer service I received. I just moved all of my stuff out and if I needed to put things in storage again, I would happily do so here. Refreshingly easy and worry-free experience. Also, given the location right off of Exit 17, it was not far from Burlington - about 20 minutes - so it didn't feel that far at all.

It's a big world and there's good and bad everywhere; factor in people's personalities;…read moreUnemployment, covid and the rest; Nothing's perfect. Here is the email I wrote to them after I received my package. "Not only is the print in mint condition but your experience, care and meticulousness in packing and shipping clearly showed and was exceptional; our concerns about the winter weather and rain were also handled perfectly.  I am really glad I spoke to John, I believe his name was, about other shipping options which really made a difference in the total package shipping costs  in these hard times, Bravo. Just to let you know we never doubted your expertise and capabilities, it was just the amount of time to get this present to our aunt that was a concern, she loved it. The only thing besides thank you I can say to you is "Never Change". Because of the service that I chose, this lithograph, in a very strong tube passed through at least 5 of the United States in the middle of winter, that is Vermont to California, and arrived on time unscathed; And all for a total price of $38 you can't beat it, and all by telephone and email. here's a tip for all of you: whether you are on the phone, writing a text or email, keep a smile on your face no matter what, period. Just think about what would happen if you had a smile on your face when you met these people in person. This was my New Year's resolution for 2021 and it goes a long way in this world. Peter M

Very disappointed in the customer service. Don't bother reaching out to them. They don't respond to…read moreany calls or emails.

From the original quote by Heidi to the delivery that was handled by Justin, Bradley, and Matt,…read morethis was the best move we've had! And we've moved across the country and back! This was an out-of-state delivery (to Connecticut). We were impressed by the professionalism at every step of the way. We didn't want to be surprised by "unexpected" additional costs when our furniture was delivered. Heidi's quote was higher than competitors but seemed much more reasonable compared with past moves. In the end, the final cost was a little lower than the estimate. More than fair cost for the value of the work done. Well done, Heidi! Justin, Matt, and Brad showed up promptly on the scheduled day to pack us. Polite, responsible -- and efficient! They packed boxes and protected the furniture well. They finished early enough to start loading the truck that day and came back the following day to finish loading. They arrived earlier than expected in Connecticut the following morning and unloaded very quickly. Furniture was positioned and reassembled as we wanted and boxes were placed in the correct locations. Amazing work! Nothing was lost. Nothing was broken. Despite the careful protection, there were minor scuff marks on a couple of pieces, but nothing worth trying to repair. On time, under budget, and in good order. It doesn't get better than that. Thanks, yet again, Heidi, Justin, Bradley, and Matt. Wonderful job. And we hope Heidi got some of Angelo's Italian cookies that we sent back with you. We don't plan to move again, but if we did, we would call Morways/ProMoving for the job.

Excellent experience. Moved some things for us 2 weeks prior to listing our home. The house sold…read morequicker than expected and they squeezed are final move into their schedule. Extremely considerate, kind, careful movers. Thanks for taking such great efforts with all of our antiques, slate pool table from 1910, soda machines, gas pumps, pinball machines you name it.....nothing broke and wrapped with care. If there were 10 you guys would have them! Thanks!

This is the third time I am using VT Moving and Storage. They moved me from NY to VT two years ago…read more They moved my furniture to storage units close by for a renovation and moved us back into the house after the renovation. Everyone from the office staff to the moving team are professional and go above and beyond with there service. I cancelled my move two day before they where suppose to move me back into my home because of a death in the family and Jennifer was so kind and accommodating and gave me the earliest next date. When the team of movers got to my home they where efficient and careful about everything that they touched. When they where done moving everything in they went room by room with me and made sure furniture and boxes where were I needed them Caleb, Jason and Alex are the A team. Caleb went as far as vacuuming a room I wanted to put a rug in. There is no better company then Vermont Moving and Storage if you need movers

This is our 3rd time using them. As my family and moves get bigger, VT Movers continue to progress…read moreand up their game the bigger the move. This last one actually required a 2nd truck! No problem, they said. And next day delivered with 2 trucks, same number of crew and got the job done with no fuss, no worry and no questions asked. Oh, and they packed EVERYTHING for a 4 BR, 2500 Sq foot apt like it was nothing Don't waste time shopping around. This is the place to put your money. Professional. Kind. Flexible. Extremely well mannered. My wife and I could not be more impressed!!

The head of the crew who quoted the job wanted to drive the truck to visit his parents. His quote…read morewas thousands of dollars more. When he and his crew arrived to load, they placed things in the truck without padding and without securing them with straps. We had to go in and place padding around furniture and secure, delicate items with straps. It was a nightmare. When the truck arrived at the destination, the Two Men And A Truck company who were unloading, opened the back and said what? Did the Packers hate them? They had placed very heavy items in the wrong order and had not put nearly enough protective blankets on things in spite of our best efforts to mitigate this. We lost pieces of furniture and it was all because this head loader didn't get a paid vacation to visit his parents.

Avoid Two Men and a Truck in Burlington, VT: use literally any other mover. They do not meet the…read morestandards of other Two Men and a Truck locations, and they cost me over $7,000 in damaged furniture, lost equipment, and doubled shipping costs because they packed the truck so poorly. It cost them over $2,000 to load a 2-bedroom house. The team that unloaded it in Minnesota - just $400. I've used Two Men and a Truck in Philadelphia with great results, nothing broken, kind and efficient, so when I needed to move to MN, I called the Burlington location. After being quoted around $20,000 for a full-service move, the manager suggested I save money by having them load a U-Pack truck instead. With U-Pack, you pay by the foot, so efficient vertical packing is critical. I estimated 13 feet, expecting to go slightly over. U-Pack assured me that with professional movers, I should come in close to the estimate. Instead, the Burlington crew packed everything flat, with no stacking--using 26 feet, double my estimate. Compare my photos to the ones in their own advertising. It's not even close. When the U-Pack driver arrived, he told me it was the worst packing job he had ever seen and asked if I had done it myself. He warned me that with nothing secured, my furniture would likely be destroyed in transit. The Two Men and a Truck team I hired to unload in Minnesota said the exact same thing--and told me repeatedly how sorry and ashamed they were that another Two Men and a Truck franchise had done this. To make it worse, the Burlington crew refused to load my elliptical (over $3,000), claiming the ramp wasn't safe after trying to lift it with straps. I had told them upfront it was heavy. They left it on my back patio with no way for me to move it back inside, hire another mover on no notice, or get it to storage. I sold it on Facebook for $180 just to unload it. Two older guys picked it up days later and loaded it onto a trailer in minutes, no trouble at all. The U-Pack driver's warning was right. When the truck was unloaded: * Dining chairs thrown in uncovered, completely scratched * Credenza with broken legs * Bookshelf with broken legs * Dresser mirror badly scratched from poor wrapping * Multiple boxes crushed by unsecured furniture, contents broken I called Mike at the Burlington location. He refunded part of the cost because the crew had also overcharged me--but when I told him what the U-Pack driver said, he brushed it off as the driver "covering himself" and insisted that since nothing was broken when it went in the truck, any damage was the driver's fault. That logic is absurd. If I set a coffee on the dashboard and it flies into my lap on the first turn, that's not the driver's fault--that's mine for putting it there unsecured. All in: roughly $7,000 lost between extra shipping, the abandoned elliptical, and damaged furniture. I've had excellent experiences with Two Men and a Truck in Rochester, MN, and Philadelphia. This is a Burlington-specific problem with zero accountability for their errors. Shop around. Do not use this location. You'll overcharge, lose furniture, and pay double for your U-Pack truck. Photos of the truck, the damage, and the abandoned elliptical are attached.

These guys came to move a neighbor moving out of my apartment complex. Watched employee shake glass…read moreout of blanket and on to the parking lot. When confronted about it, I was told it wasn't a big deal and it would blow away. Company refused to pick up glass. It will be a big deal once one of us pops a tire and sends you the invoice.

Strong warning against using this company. 1) They gave an estimate that was the lowest to get the…read morebusiness and then submitted an invoice that was over 50% higher than the estimate. 2) They agreed to the damage to the walls and floor during moving and some equipment but after three months have refused to answer calls or respond to emails to repair the damage or compensate even after invoicing more than any other company would 3) It is a one man operation with all employees leaving at some time or the other and many during the move! Completely unprofessional, untrained and unresponsive. Avoid and go with a professional established company.

My very overwhelming, thank you to James, Edward, Daniel, Hashim, and Tony. They moved my daughter…read morefrom Burlington, Vermont to Jersey City, New Jersey this past weekend in freezing cold temperatures and never complained once. They were extremely careful and the most polite movers my daughter, and I have ever experienced, and she's moved a lot! The truck was loaded and they finished packing on time even calling in additional help which I command James for greatly. We did the 6 Hour drive to New Jersey on Sunday and sure enough the truck showed up on time after they are 6 Hour drive. The move into her new apartment was a little difficult because the truck was about 100 yards from the elevator that was available, but they never complained once and even helped dispose of cardboard that wasn't their responsibility. My daughter and I unpacked her contents and no items were broken in a total of about 20 to 25 boxes with kitchen glassware and ceramic diplomas, etc. The best part of all was that the balance was $800 less than what was quoted because the workers finished hours earlier than expected. That was a nice thing for my daughter, considering expenses to move into a new place. I would recommend James and the Burlington moving company to anyone for a short or long distance move. Thank you again. !

We just had the best experience with Burlington Moving Company…read more. When we submitted our request the Lovely Amber reached out to us within the hour and had us on the books for our desired move date. We had to make some last minute scheduling changes and they said it was no problem and they were happy to assist. Day 1 the group showed up on time and ready to move. We even got to have a nice chuckle when our cat thought hiding in the box spring was a good idea. I believe the mover said "I think your box spring just meowed" ;-) They stored our items overnight and everything was ready to go the next day. The 2nd day of moving it rained and was cold but you couldn't even tell. Movers had smiles on their faces and were happy to be helping us. Wonderful Experience, we will happily use them again :)

ok I am on disability in November I opened the storage unit in November 6. I never received a card…read morein the mail telling me I'm late with that I put two items in storage for Christmas on or around December 15th for my four-year-old and six-year-old grandchildren not knowing I was behind because I had a switch in my payment date of my disability from the fourth Wednesday of the month to the third of the month, which screwed me all up in my payments and had to get myself straightened out so I called DeRosier storage and asked them if I could at least pull out the two Christmas items. Mind you on December 26 and they can lock it back up until I get paid on the third and I would catch them up. I was told no. to me that was very heartless for Christmas time they could've stood there and watch me so now I have to wait until the 4th or 5th January to least get the Christmas presents out of storage for the two kids mind you it was only two gifts.

I called Durocher self storage in September because I needed storage for my mom's belongings, as…read moreshe was going into respite care and I needed to clean out her home. I called them because every other storage company in the area was full and had no units available. The woman who answered the phone was pleasant and after I gave her a debit card for payment, she told me that I had unit #720. She let me know that I would have to come by and sign paperwork at some point, buy a lock, and that I was all set to start putting stuff in the unit whenever I wanted to. 2 weeks or so later, my fiancé and I borrowed a truck, loaded heavy furniture into it, drove the 20 or so minutes to the storage unit, and when we get there, the unit is already in use with a lock on it. I've tried to call SEVERAL TIMES and the phone rings, then goes silent. I lost out on $75 that could have been put to use for final expenses, as my mom ended up passing away shortly after this. I'm severely disappointed. I would love to get my money back but I doubt that will happen.