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    Action Locksmith

    4.8 (4 reviews)
    Open 7:00 am - 6:00 pm

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    14 years ago

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    15 years ago

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    Hanahan Lock Crew

    Hanahan Lock Crew

    (1 review)

    BEWARE in doing business with this company. If you choose to call them, make sure you get ALL…read moreprices upfront and in writing before they start ANY work. I expected to pay a higher fee because I called on a Sunday afternoon but did not expect to pay over 400 to get to my home. They will tell you that they charge 19.00 to come out and then 30 dollars to start - this will be no where near the amount you will be charged. I was charged 19.00 for the trip 179.00 to drill the lock (actual time spent to drill and install lock was 1 hour 10min) and another 179.00 for a no-name dead bolt that can be purchased at Home Depot for 16.95 to 40.00 (for a high end Baldwin lock). I was shocked at the bill but paid for the service at the time (the technician was professional and did perform the work ) and figured I would address it with the company the following morning when the office was open. I conveyed via the email address i was given for complaints tht there must have been a misunderstanding given the charges and sought a partial refund. I waited 3 days for a response which never came and finally called the office back. It was explained to me by the managing dispatcher that (in her words) "you shouldn't have paid the technician if you felt it was too much, you should have argued the price with them at that time and not paid if you felt it was too high but you paid for the charges so you agreed to them and we are certainly not going to refund any of it" . Apparently I should have been dishonest myself and not paid the technician at all!?!?!? (head shake).. So much for trying to do the right thing (pay for the service) and work it out with the management.... I only asked for a partial refund on the charges and not a 'freebie'. But was just made to feel as if it was bad judgment on my part to pay the bill in the first place... My experience with this company leaves me feeling that honesty and customer satisfaction are not a priority. As an aside, i tried to report the incident to BBB to save others this pain but they are not registered and without a street address or owner can not be located for followup....so be smarter than I - BEWARE BEWARE BEWARE.

    Action Locksmith - locksmiths - Updated May 2026

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