This is a first-class place! I have been living in Houston for 3 weeks and I needed service on my…read morehearing aids. Not only did they treat me like a longtime patient, they did a great job fixing the problem! I highly recommend this business!

Made an appointment. Made calls to providers to have prior…read morehearing tests faxed to them. It took two phone calls and two emails to get the pre visit questionnaire sent to me. Filled it out, ins info, medication list, etc. Was unable to submit. Was told I would have to come in and do it. At which point, in the phone call I made to them, I was told that the office would be closed on the date that my appt was scheduled. So, I now have no appt. They offered me another appt a month out and it won't work w my schedule. My level of confidence with this place is very low.

The Staff (Karla) are always pleasant and helpful. Always helpful and will answer any questions…read moreasked.

Loved Dr. Kaley Murry and Karla... Karla was so nice and attentive and greeted me at the door. Dr…read more Murray was so attentive and answered all my questions. Dr. Murray did my hearing test and fitted me the same day of my appointment my Hearing Aid was ready in three weeks... I came back for a follow up appointment to see how I was doing with my new Hearing Aid... I am so happy and excited...

Incredible staff. Incredible doctor. Clinically excellent, super polite and respectful. She…read moreactually genuinely cares about her patients. Up front pricing with no hidden fees - did not have to wait long at all. Great clean facility. Will definitely visit Dr. Cooper again if I ever need to!

They filed a claim saying I owe them Money cause they did work they didn't do. And they wont let me…read moredispute it. Ima take them to court. They cant get away with this. Sarah Cooper is a joke and doesn't deserve the title lf Dr.

Breathe…read more After a few bouts of pneumonia and allergy problems, I was referred to find an ENT. Oh and a clogged ear. Did a Google search and read a bunch of reviews and chose Dr Kaplan. WIN. Made an appt and got in fairly easy. The office is in an older style building but very nice. The front staff are friendly and helpful. I recommend new patient fill out the forms online. Saves major time. Went in and Dr Kaplan worked his magic and cleaned out my ear and prescribed some meds. He asked me if I had allergy issues and said my nasal passages was blocked. He suggested a CT scan of the cranial something to see if I was a good candidate for balloon sinuplasty. He sent in a tech to help me with the insurance. Mine covers the $100 copay if I call for authorization. Apparently they did this quite often. After the CT, he showed me the blockage and we scheduled the procedure. The procedure was done a week later and it was magical. I could breathe better and sleep better. The only payment was $35 co-pay and then a $100 co-pay for the anesthesiologists. There was 2 after care sessions and I was good to go. Dr Kaplan is very professional and courteous. He gave me his cell number and responded promptly by text and call with answers. I appreciated that a lot. The staff was very friendly and helpful. After I saw him, I discovered that he is very well known and has done TV appearances. Wowza. Would recommend him to anyone that is looking for a professional, knowledgeable and caring ENT.

Service was excellent. I was searching for an ENT specialist to fix my eardrums. My insurance app…read morefound this location being flexible and easy to get appointments. First time here, I didn't have any issues. The doctor gave me a medication. It kind of fixed the problem but I think the symptoms went away on its own. Other than a shocking side effects that almost sent me to the emergency room, I was back to normal. My second time here was to get an allergy test before they can formulate the serum for my allergy shot. Ok. This seems pretty simple. I followed the instructions to prepare my test. I didn't have to wait. The staff poked me a few times (about 82 times) and generated a report. Then, the doctor came in to explain the results and the next step. There were two options, daily drop under the tongue or weekly shots. I thought it was bothersome and expensive for daily dose, nearly $400 for 3 months. He said weekly shots are about the same price. Treatments would last 3 years or longer. I told him I can't do it now because I have some major events I need to attend. He said it would take time to formulate the serum anyway. I was happy that test was done with no side effects. But I am in pain for my wallet. Upon check out, I almost fall to the floor. They charged over $600, including copay for the test. I didn't get any warning. Ugh. I'm so upset and not going back again. I can't afford to get the shots, not even one drop. Tomorrow is the first, the rent needs to be paid. Update: a day later, I called my insurance company and asked them if this provider sent in my procedure for approval. The response was shocking. Nope. So, I removed another star.

Do you know how wonderful it is to go to a doctor and to leave feeling 100% better. I'm so happy I…read moredecided to seek help with an issue I was having with my ear. The doc discovered the issue right away and fixed the issue immediately. Wow!! Thank you so much. I can only think I got this bug in my ear while in a cabin in lake texoma. Yikes. But glad that's over with. Jesus take the wheel. Great office, great staff and great doc!!! Happy happy

No wait time thorough service and knowledgeable physician. Highly recommend this group. Resolved my…read moredaughters ear issue in no time

Dr. Bagchi is very thorough and I am pleased with her work. The staff is also very responsiveread more

Dr. Martin was my audiologist and had a warm personality and was very competent. She conducted…read morehearing tests, prescribed the best hearing aid for my hearing loss, spent a lot of time with me teaching me to adjust it using an app, and answered all of my questions. I can highly recommend her.

I was referred by my former primary care physician at Memorial Hermann Southwest Medical Group. I…read morealways hesitate to try someone outside of MH system. It was a hassle to make an appointment at this location. I wanted a specific doctor, not knowing he moved to the Sugar Land office. So it was replaced by a different person. I didn't realize this person's credentials until I was already in the waiting room. I was told to fill up the paperwork online to save time in the waiting room. I was glad I did. Because the website was not well explained and very illogical. I almost called them to forget about my appointment and went elsewhere. Everyone who came to this clinic had some sort of sinus problems because I heard them talk funny. One elderly man was grumbling about how difficult it was to fill up the new patient form on a tablet. I was glad I did it in private, because no one wants to hear me screaming. When I interacted with my doctor, she talked in jargon that I'm not familiar with. After I asked about it, she wrote the medical terms of my condition and medication I needed on a sticky note. She asked me to call back in a week for the summary of visit. The prescription is also over the counter. I asked her to send it to my pharmacy because I don't know which one to buy. Guess what? She didn't send it. I ended up getting the wrong thing. After I went to my usual clinic at VAMC, my PA told me that was not the right treatment. Yeah. I'm not coming back. Because I already made appointment to see another ENT specialist.

Houston ENT Clinic Sugarland 14140 Southwest Freeway #200 ph 281-649-7200. Scheduled appointment…read moreto discuss tinnitus. Dr. Oliver Chin was not interested in answering any questions or discussing possible causes. Rushed me into a room for a hearing test (which they charged more for even though they said it was included in my copay). Called and spoke to Annette the office manager regarding the charge and she was sorry (not sorry) that she couldn't remove the charge. Basically all I got from Dr. Chin was a HPS (High Priced Shrug). Don't bother going to this clinic. They don't care about you as a patient, they only want your $$$. I would give zero stars if I could.

I became a patient of Dr. Pourasef in 2010 and remain one even today. I was experiencing a loss of…read morehearing and needed hearing aids. I was given a thorough hearing assessment and received a recommendation for hearing aids that have been second to none. In fact, I have had two different sets in that 16 years and am ready for the next ones. I love this office. Their professionalism, their service, and their overall demeanor is so calming. The office staff is warm and inviting, and they treat each customer with the same type of experience. They even offer coffee or water to each of their clients. Recently I have worked with Dr. Erika, and she is wonderful. So if you find that you are experiencing problems with hearing and find that hearing aids would help. Please make sure that you give them a call. They are located on the Katy Freeway, and their number is 713-984-7562. You will not be sorry!

I highly recommend Dr. Wiggins. She has both great communication and technical skills. She recently…read moreperformed an ear cleaning for me. This was the first one I had ever had done and she talked me through the whole process explaining each step as she proceeded. Her office staff is also wonderful.

For years, I dealt with crippling migraines that completely disrupted my life. They were…read moreunpredictable, intense, and left me feeling hopeless after trying countless treatments that never worked long-term. Then I found Dr. Kevin Smith. From the very beginning, he was professional, compassionate, and incredibly knowledgeable. He took the time to understand my history and symptoms, and he offered a surgical solution that honestly changed everything. Since the procedure, I haven't had a single migraine. It's hard to put into words what a relief that is. I've regained control over my life, and I no longer live in constant fear of the next attack. Dr. Smith gave me my quality of life back, and I couldn't be more thankful. If you're struggling with migraines and haven't found relief, I highly recommend seeing him. It was the best decision I've ever made.

I'll start with the disappointing medical care I received since that is what most people will be…read moreinterested in, but the biggest reason I would advise you to stay away is the utter lack of competence of the office manager and how she continuously violated Dr. Smith's contract with Cigna insurance which I will explain later. Here are the issues with my medical care: - I asked point blank what the risks were and was told "just a nose bleed." Turns out after the fact I was told that I had a higher risk of headaches as a result of the surgery and would need another surgery to remove that risk (this would be a third surgery). Also, days after the surgery my nose bled so bad that I had to be rushed to the ER where I blacked out due to loss of blood. I had a second surgery that day as a result and missed an extra week of work. - My medical issue was partially fixed but not fully fixed. I needed a procedure from another doctor to get it resolved. - Recovery from the surgeries was brutal. Much worse than they prepped me for. Here are the issues with the office manager. This stemmed from an issue where she required me to pay ~$1,700 before scheduling the surgery and then refusing to refund the money after Cigna said I did not owe it. She avoided paying me back for 18 months despite me reaching out to the office on a weekly basis. - She cannot effectively delegate work to others and she herself is never available. She is the only one in the office I could talk to about this and I must have called the office no fewer than 75 times and only reached her about 7 times. She ignored my emails for months and the few times she did respond, she often starts her email off with "I didn't have time to read your email but here is some information" - Refusal to go through proper billing and insurance protocols. A lead analyst with the Cigna Senior Leadership Escalations group told me that her actions violated Dr. Smith's contract with Cigna. At first I thought she was a combination of overworked and incompetent. I still think that's true, but after about a year of dealing with this issue and speaking with more than a half dozen Cigna agents, I realized she just wanted to take my money without going through Cigna as she was required to. Every Cigna agent told me that Smith Sinus could not legally keep my money, yet she did. If she wanted to bill me more and keep the money, she needed to do that through Cigna and she avoided it for so long, they told her it was too late. Only once I filed a legal complaint through Cigna did she finally issue me a partial refund (I'm still waiting for a full refund that Cigna said I'm owed). - She said she would call Cigna to get it straightened out but didn't until I would ask 10+ times by phone or email. Even after speaking with Cigna she did nothing and I had to go through this process 3 or 4 times and sit on the phone while she spoke to Cigna. Still no action taken on her part to refund my money. - I filed a BBB complaint which Smith Sinus ignored- I had to file a legal complaint with Cigna against Smith Sinus. Cigna says these issues are resolved within 30 days but it took them closer to 90 before Smith Sinus gave me a partial refund due to how slow the office manager is. - Office manager said after a month of asking for it that she uploaded support for the short payment to my patient portal. I logged in and nothing had been uploaded. Upon follow up, she decided to ignore me. She refuses to provide any explanation for short paying me. - I have only spoken to this office manager and everyone at Smith Sinus with a respectful tone and respectful words but throughout this entire ordeal, no one has apologized to me. Smith Sinus is clearly in the wrong which they admitted to when they refunded me $1,200. No one seems to care about all the hassle they have given me. They do not seem to care about their patients and will do whatever they can to take your money even if illegally.