I am not a fussy traveler but this is quite simply the worst hotel I have stayed in.
There are bed bugs in this hotel and there is also bodily fluid stained on the bed linen.
The way we were treated by the staff once we informed them and checked out because of the issue was incredibly dishonest and rude.
After arguing and then forcing one of the staff to take pictures of our bites and the stains we were then told to call back the next day to speak to the manager 'Liam Huang' who did not reply to one of my requests for a call back.
After four days of emails and calls I physically went back to the hotel to demand a refund where I was told there was not an issue and the manager who was still not there could not help me anyway.
after complaining to Booking.com a representative emailed me to tell me that the bites were from caterpillars and the bed stains did not exist and that there would be no refund, my further emails were simply ignored - totally infuriating and a huge waste of time that should have been spent with my family on holiday.
These kind of places simply should not be able to operate and I am concerned that they are even allowed to advertise on trip advisor and associated booking sites.
In addition to the extreme hygiene issues the rooms are not as advertised there is also very obvious health and safety issues and it is extremely over priced even for a shoe box.
Please avoid this place at all costs, it will ruin your visit. read more