Professional, friendly and efficient estate agents. Thank you for the good experience as renting…read moretenants, it made our lives easier! Doug and the team would always pick up the phone quickly, sort any issues out with the flat efficiently and courteously.

My property was recently sold by Doug and the team after more than two decades of being rented out…read morewith them as the rental agents. An advantage of using them is that they are a small, long standing, local team, so that one is dealing with known individuals in a long term relationship who have excellent local knowledge. Throughout the decades of our relationship they have always responded quickly to any issues, concerns or matters needing dealing with. Over the years an element of friendship became a pleasant, positive part of the business relationship. I highly recommend them as agents for renting and selling properties.

One of several very popular student accommodation services in Oxford. In fact, this company is for…read moreeveryone, not just students, and has a very wide range of properties. This does run the risk of them being less specialised, but in fact I think it makes them better as they're used to dealing with a wide range of clients. They're worth checking out for property throughout the year, although obviously there is more available at peak times for students. They have properties in the town centre and further afield, from one bedroom to six. If you have a spare room in your house, it may well be worth advertising through them. I've not heard any bad things, which makes a change for companies dealing with student accommodation.

A totally dishonest and unprofessional estate agent who neither look after the landlords or the…read moretenants. We were forced to end our tenancy early due to work commitments and they enforced their penalty charge of £1,100 to re-advertise the property. This they said was to cover their expenses - they charge £125/hr ex VAT!! - No advertising board was placed outside the property. - It took over a week for the property to go online and they refused to take new pictures. - The staff failed to turn up for 3 viewings, we had to show the potential customers around. - One potential tenant knocked on our door and asked to look round the property as the member of staff from FK 'had no idea about the details of the house or where anything was'. - They charged us for referencing and admin of the new tenant and also then charged the new tenant the same fees. We were also made to wait an extra week before we took out the tenancy as they has essential work to carry out. They did not do this and we had rain coming in through the front and rear door. They also failed to fix a leaking gutter which caused substantial black mould in the lounge. As a previous reviewer said, this estate agent is the worst I have ever encountered - dishonest and unprofessional. We are currently in dispute with them as after 6 weeks we have yet to receive our deposit back and also due to the exorbitant early penalty fee.

I would like to commend in particular Oliver Marsden the agent we have pleasure of using. He is…read morevery to the point, no waffle and always followed up on actions as he promised. Even during annual leave he was happy to reply when necessary. Overall this was a very fast transaction, something crazy like 8 weeks from the point of putting in the first and final offer to moving in. I would certainly go out my way to use Oliver in the future and highly recommend him to those looking to us Chancellors.

Tried viewing a property THREE times. The first time I called, there was very limited availability…read morefor an agent to show me the house and they promised to call me back, which they did not. The second time was when I had set up a viewing of a property via email, meaning I had in fact received a confirmation email.  But when I showed up as appointed, no one was there. When I called Scott Fraser, they explained that they had not received confirmation from all the tenants but had not bothered to tell me. I then tried to schedule a third time, but SF told me that they needed to confirm tenant availability first. As I received no confirmation of this fact and did not wish a repeat of showing up without confirmation, I assumed that the viewing was not going forward. However, I then received a voicemail from Scott Fraser wondering where I was? Honestly, who are these people?

Customer testimonial from Mr C L (Oxford Landlord)…read more I am hugely impressed by the service I have received from Scott Fraser. Your team has bent over backwards to meet my requirements as regards letting and maintenance, and kept me fully in the picture as things progress. http://www.scottfraser.co.uk/lets-gallery/

I moved back to Oxford a few years back and stumbled across Real Letting. I went in and I received…read morelots of help and information. I was interested in a property, but they advised me against it as they didn't think it would be suitable and reccomended a cheaper property for me! This showed a lot of honesty, and right from the beginning they were very pleasant to deal with. Everytime I go into the office i feel very welcome and we always have great chats! Yes they are a bit more relaxed than most agencies, but I like that, it's a bit different to the typical grumpy agents you get, you can have a laugh with them! I have now been with the agency for 3 years and I can honestly say I don't plan on using another agency. All in all, a highly reccomended agency! Thanks guys, hope you're reading this! :-)

Customer review - Mr & Mrs T (Headington, buyers)…read more We want you to know how happy we have been with our dealings with Scottfraser over the past 18 months or so. From the first friendly welcome from Nicola everyone has been courteous and helpful and we have also been aware of and appreciated your competence and efficiency throughout. We must mention Adrian whose cheerful regular calls particularly during the bleak period late last year were very supportive and made us feel there was some glimmer of hope. Thank you all not only for the good service you have given us but also for your friendly and sympathetic manner which has helped to make this difficult period of our lives more bearable. http://www.scottfraser.co.uk/testimonial-gallery/recordStart/5/

This EA comes across as smart and sophisticated, but beneath the shiney exterior lies a company…read morewhose only interest is money, with several (but thankfully not all) of their staff unable to hide the £ signs in their eyes. Probably more useful if you're selling (they can be very pushy getting people to agree), but not overly pleasant when you're a buyer. Their management company is also rather useless, who again seem to flash the cash, but in reality provide a very poor service with nothing getting done, and phone calls frequently going unanswered.