I can honestly say this must be the worst estate agents I have had dealings with over the last few…read moreyears. We placed our property on the market with them, which we have now sold, but they managed no viewings. Now we have sold, I contacted them to book a viewing of a property on the Marina only to be told they couldn't fit it in. If that were my property I would be livid, but of course the vendor doesn't know they turned down a viewing. Incidentally that property had been on the market for many months and judging by Chancellors attitude, will remain on the market for many more.

We have nothing but praise for the service we have received.From the beginning the staff were most…read morehelpful.We were particularly impressed with the professionalism of Lucy, Ali, Julie, Matt, Heather and Luke all under the excellent management of Rowan who came out on a snowy Sunday to clinch the deal! Madge and Mike Clayton.

These are the guys who sold us our flat. Very helpful (well, they are trying to make a few £££ from…read moreyou) and I'd have to say pretty honest. All the agents in Abingdon seemed friendly but the chap at Andrews seemed willing to go that extra mile to be helpful.

I had a reservation for a week in one of their properties. I had to cancel last minute due to an…read moreemergency with my father. I wrote the owner, Frank, and they didn't budge, not even a percentage. I had to pay 100% of rental that we didn't use. I am an owner of an Airbnb. There are rules, but rules can be mended in a critical situation. This was the first and last time I will use Holiday Lettings.

Do not book with TripAdvisor's Holiday Lettings. Renters have ZERO protection when there are…read moreproblems. Owners know you have no recourse and take full advantage, with TripAdvisor's blessing.  We booked a rental house for two weeks, and it was nothing like the photos. The house was in a state of complete disrepair. The c02/smoke detectors were going off / in an alarm state the entire time, the guest bathroom shower stopped working, doorknobs fell off doors daily, a sewage smell permeated the primary bathroom, doors and knobs were missing from closets, lightbulbs were burnt out, the keypad to unlock the only entry door was ancient and malfunctioning, the pool cleaner was broken (eventually it was removed entirely,  leaving the pool unclean and unusable the entire time), the washer/dryer were broken, etc. There's a much longer list of things that were going wrong. The rental was nothing like the photos and description on TripAdvisor's Holiday Lettings site. It was in terrible condition and very unclean. We immediately let the owners know about these problems (of which they were already aware, based on many years of poor reviews on other sites). The owners' reply was that we should vacate. We had already flown here, taken time off work, and prepaid for the rental entirely. No attempt or offer was made to address any issues. TripAdvisor was no help. The owners already have your money and know you have no recourse, so they make no attempt (or even pretense) to fix anything. This site is a scam.