My daughter wrote a scathing review of this company on "Free Index" a few days ago, and it was…read moretaken down within hours, leaving only suspiciously glowing reviews. Let's see what happens with this one.

White Walls delivered on their promise to sell our flat within a month! They also did it on the 0%…read moredeal, which despite my initial scepticism is indeed entirely free with no strings attached (expect a polite request to write a review if I have the time). Highly recommended.

Professional, friendly and efficient estate agents. Thank you for the good experience as renting…read moretenants, it made our lives easier! Doug and the team would always pick up the phone quickly, sort any issues out with the flat efficiently and courteously.

My property was recently sold by Doug and the team after more than two decades of being rented out…read morewith them as the rental agents. An advantage of using them is that they are a small, long standing, local team, so that one is dealing with known individuals in a long term relationship who have excellent local knowledge. Throughout the decades of our relationship they have always responded quickly to any issues, concerns or matters needing dealing with. Over the years an element of friendship became a pleasant, positive part of the business relationship. I highly recommend them as agents for renting and selling properties.

Amazing staff! All very kind and helpful, such great customer service they helped with all the…read morelittle details and silly questions I had. The process was very fast, it took me one week to get all the paper work sorted and for me to move in. Paul and Lizzie deserve a bonus as they were two of the kindest people I have ever spoken to, 100% recommend them to anyone and I would definitely go back!

BEWARE of these letting agents, for the sake of your sanity, dignity, and your pocket!…read more This was my first time renting a property. The staff were very friendly in the beginning, however, I moved in to a property that hasn't been even cleaned, with dust, spiders, spiderwebs, and previous tenants' items and HAIR all over the flat. I ended up sleeping on a friend's couch and having to clean it (and pay £80 for carpet cleaning) myself! Unluckily for me I had already booked a holiday for the week after my move-in, and not only these issues (which I have stubbornly outlined in my emails) were not only not dealt with, but they were not even updated on the inventory as they should have been! The staff generally seemed to act as if all this was 'normal' and I was just making a big deal out of it. But when I handed back my keys two weeks ago (leaving the flat much much cleaner than it was), thinking it cannot get any worse, they decided to charge me nearly £500 for these issues that I have been reporting for the past year! On a side note, throughout my tenancy I became ill and my partner agreed to move in with me from abroad. It took Martin & Co three months to prepare a new agreement (charge: £200) for us to sign. At that time, we were financially constrained as we had to live off my student loan since he could not get a job without this tenancy agreement. After two months waiting, my partner got very sick, sparking high fever and we couldn't see a doctor since he wasn't registered here, or afford to see a doctor privately as he couldn't work here without these documents. Helpless and frustrated, I emailed Martin & Co explaining the situation, and asking how long this will take. We had a response a few weeks later asking us to come in and pay the fee in order to sign. But when we went there, were told in front of everyone that they will not let my partner sign the agreement since "he moved to the UK to seek medical treatment". I have never encountered staff so rude and offensive (I don't want to use the word "racist", but it does have this vibe).

As a tenant, I'm continually blown away by the exceptionally POOR service. Multiple issues upon…read moremove in that have still not been resolved over 4 months later. Among the issues we've had: Leaks, mold, carpets that are over a decade old, electrical wiring problems, unusable furnishings that still haven't been replaced, etc. I've stayed in third world countries that have been better maintained.

This has been the absolute worst rental experience we have ever had. They are both unethical, and…read morecompletely unprofessional. I would steer clear and go to any other rental agency in Oxford - this will not turn out well for you.

Chancellors is a well to do housing agent - this one on the cowley road. They find housing for both…read morestudents and professionals in the oxford district. There are numerous other chancellors for instance the one in headington. This agent is alike to all the others in terms of house selection, fees, deposits etc...but i have marked chancellors (who i rented with once for a year) lower than their neighbouring premier lettings, because of the staff. I do not know why but the staff were always slightly pretentious in this location. They speak snottily and look down upon students. They expect forms to be completed in a matter of minutes and do not give you alot of time to get referee details/ deposit amounts together. They also took a very long time to get someone out to fix things or look at things in the house. And its worth saying that even though the house i rented was left near perfect - me and my friends saw a small amount of our deposit back...and we were not the only ones. Of course, Chancellors may have changed in the last two years...but i doubt it. Go to Premier.

Do not use this estate agents, my company leased a property through Chancellors and the landlady…read moreillegally held our deposit and I had to take her to court to get our money back. This action took several months and was at great expense. Chancellors disclosed confidential emails to the landlady without my permission, furthermore Chancellors really did much to prevent us in recovering our deposit. I'm now having to report Chancellors to ICO. In my opinion you should seek a more ethical company to use and avoid Chancellors as an estate agents.

Customer review - Mr & Mrs T (Headington, buyers)…read more We want you to know how happy we have been with our dealings with Scottfraser over the past 18 months or so. From the first friendly welcome from Nicola everyone has been courteous and helpful and we have also been aware of and appreciated your competence and efficiency throughout. We must mention Adrian whose cheerful regular calls particularly during the bleak period late last year were very supportive and made us feel there was some glimmer of hope. Thank you all not only for the good service you have given us but also for your friendly and sympathetic manner which has helped to make this difficult period of our lives more bearable. http://www.scottfraser.co.uk/testimonial-gallery/recordStart/5/

This EA comes across as smart and sophisticated, but beneath the shiney exterior lies a company…read morewhose only interest is money, with several (but thankfully not all) of their staff unable to hide the £ signs in their eyes. Probably more useful if you're selling (they can be very pushy getting people to agree), but not overly pleasant when you're a buyer. Their management company is also rather useless, who again seem to flash the cash, but in reality provide a very poor service with nothing getting done, and phone calls frequently going unanswered.

awful company. completely inaccurate survey and led to thousands in costs of repairs.read more

These people are stupid. I wanted to book a full survey on a house we're thinking of buying and to…read moreattend while the surveyor is looking around so he could explain in detail what he may find. In every phone call we made (around 6 calls) we said that we would like to attend but we never got to go. They never bothered to arrange for us to attend and didn't tell us that we couldn't attend. Every phone call was answered by someone that clearly had no idea what they were doing and always had to check with someone else. I phoned the day before our survey and asked to check what time they wanted us there and to double check that the home owner was expecting us. The woman on the phone had no idea so she said that she would check and call me back. I received a voice mail just saying that "our appointment was tomorrow morning". Moronic. These people are unorganized, simply incapable of listening to a client (WHO IS PAYING THEM TO DO A JOB) and have no idea how to do their job competently. Just avoid this company. Don't waist your time or money.

Awful, awful awful! none of the staff have communication skills which wouldn't be a problem if…read morethey were not a terrible estate agents. Whatever property you have seen that you find attractive through this agency, don't do it - it will be a disaster.