I stayed in a house with four other students from 2010 to 2011 rented through Scott Fraser, and overall have had a very bad experience. Through the year, while they did respond to maintainance queries, the response could often be slow, and in my cases the contractor didn't manage to fix the problem anyway. Of course, no-one else was sent to follow this up. I felt we were treated without much respect at times. For example they came to inspect the house a few times through the year. The house was certainly clean, especially for a student house, yet they complained it was unacceptable because a couple of the rooms were messy (i.e. there was stuff on the floor). We had to tidy it all away, and the first we heard was when we received an angry letter from them. It's not nice, or necessary, to have how you live dictated to you. When I rang them to ask why the house was declared unacceptable their tone was very confrontational, and I wasn't offered much useful advice. The worst part was at the end of the tenancy. After 5 people spending a good 2 days cleaning we were initially charged about £600 in fees. Some of this was for an inflated inventory fee (£198) for someone to come round and take pictures of cracked paint etc. We were also charged some money for compensation fees for apparent damage we had caused (3 blu-tac marks, a small damp stain on 1 carpet and an almost invisible mark on a matress). After lengthy and tedious discussion these were taken off meaning we paid £500 in total. This is about £300 on cleaning fees, which is frankly shocking. The landlord was unwilling to compromise, despite our efforts at cleaning. On top of this, we were told to pay to get the carpets cleaned (£90) ourselves, then they cleaned them again (£82) and charged us. I blame Scott Fraser for using such expensive services, and sending a bewildering and self-conflicting amount of information about how the house should be cleaned. In summary, they are just about acceptable to deal with through the tenancy, but can be quite underhand and will almost certainly take a lot of your money at the end of the tenancy. read more

This company leaves a really bad (and expensive) taste in the mouth. We have rented in Oxford for the past 9 years however this is the only time that I have felt justified in writing a negative review. The property was clean when we moved in but by no means perfect (scuff marks on walls, dusty skirting boards, food under fridge). The quarterly check ups by Scottfraser resulted in slightly insulting letters (on one occasion we were told to make the beds and wash up a couple of mugs which seemed a little over zealous). Letters from scottfraser regularly arrive weeks after the date on the letter (perhaps indicating that there is a local postman who has rented from them in the past - with a grudge?) The really nasty experience was at the end of the tenancy when we were instructed to move out on the last day of our tenancy and that there would be an inventory check and that for this privilege we would be charged more than £130! (apparently this was covered in our tenancy agreement under the sub-clause "tenant may be required to pay for the cost of check out". The inventory check was to be "arranged at a time convenient to us" but it later transpired that this "convenient time" was any one hour within a 4 hour window on a particular week day. I think this stretches the definition of "convenient". The result of the inventory check was clean but not professional and they took photos of a solitary spider to prove this (perhaps he was looking for his web which we had carefully hoovered and wondering why the newly polished floor was so slippery!). This huge inventory charge was taken from our deposit at the end of our tenancy despite this being protected by the TDS. Overall would not rent from the company again or recommend friends too. Stick to Finders Keepers or College and County in the future (at least they are nice and polite). read more

We got married in Oxford, with dozens of guests travelling from Canada and Australia, many of whom were eager to find short-term lets for the wedding week. After making countless inquiries with other agencies, I received the most prompt and friendly reply by James Hindson at Scott Fraser. Unlike other agencies who would only half commit their short term lets until the last minute, distant in their communication, or simply did not return emails, James was extremely straightforward with property availability and quick to send us the contracts. We secured accommodation for our guests with professionalism and ease, which really meant a lot to us in the midst of planning a wedding from afar. I know our guests were so pleased with their accommodation, which I had also visited that week it was impeccably clean, spacious, with modern appliances, with their check-in and check-out occuring without a hitch. They made accommodation for our international guests one less thing to fret about that week I could not recommend Scott Fraser enough for anyone looking for a communicative, reliable and extremely professional letting agency! read more

I am a former student at the University of Oxford and could not recommend scottfraser more highly. We chose scottfraser because the property was of a much higher standard than any others we had seen. It was clean and modern throughout which we thought was a big achievement considering the standard of a lot of student properties. After living in another student house the year before, the standards of cleanliness and maintenance upheld by scottfraser were a breath of fresh air. Our previous agent treated us like we were irresponsible and did not deserve good service because we were students, but scottfraser has been excellent always prompt and efficient, and very professional. Regardless of my student status I have always been treated like a responsible and mature adult. If I was staying in Oxford past the end of my degree then I would definitely use scottfraser again I have already recommended them to my friends read more

We're a couple of Italian professionals who rented a flat in Oxford from Scott Fraser-Summertown, an extraordinary experience. All the team is very professional, James is a brilliant agent, and there aren't adequate words to comment the professionalism of Mr Michael, Mr Christopher and all their staff: they always can give you the most correct, experienced and comforting answer to your questions, always promptly mediate between you and your landlord, help you to know well and face your duties as tenant (plentiful of advices about inventory and your checkout, both on their website, personally and by email), and without doubt they are the number one in Oxford, and among many other letting agencies we've seen in England. Now we came back in Italy, but no doubt we would like to have a Scott Fraser/Summertown team in every house agency we'll find elsewhere. read more

If you are coming from abroad, you'll easily find that Scott Fraser (more particularly the Summertown crew) is extremely helpful. James made me visit a few flats during a couple of days after getting in touch with him by emails. Unlike some other competitors in front, the team always got back to me really quickly and with all the necessary details. To be exhaustive, the inventory was perhaps not fully complete and some damages/scratches, etc. were missing, but then again, I just arrived in the country so I can't compare on this, and I may be a bit picky. I have now been in for a couple of months now and they have always been getting back to me extremely quickly, and have always been helpful! Conclusion: Highly recommended, high standards of customer service and very nice people. AJ read more

Great service from Scott Fraser's Summertown office. Writing this review slightly late but better late than never, moved to Summertown, Oxford in September 2013. Really good service from James at Scott Fraser, helping us with our move to Oxford from 2 different cities in the UK. Helpful and professional and always answered our every question, of which there were many. Had a visit from the Scott Fraser Summertown manager a few days after moving in which was nice, checked all was okay with the flat and any issues were addressed. Overall Scott Fraser has been a great Estate Agent to deal with and a year later we have had no trouble. Good Property Services team for any problems and our renewal was processed seamlessly. Would highly reccommend. read more

I have had experience dealing with Scott Fraser's Summertown office over a period of 12 months and have found them to be totally honest and straightforward. Their standards are high and they are more than capable of fulfilling their commitments. I have also dealt with another high-profile agent in North Oxford and SF is the all around best company. Their charges are lower, the standard of service and of their properties much higher. Should any issues arise, which they are bound to occasionally, the staff at SF are courteous, prompt and efficient in dealing with any issues raised. If you are discerning and looking for the best properties from a totally honest company, Scott Fraser are for you! read more

This was our first letting experience with Scott Fraser and my husband and I were completely satisfied from our initial contact through the end of our stay at Clearwater Place. We arrived earlier than anticipated in Oxford and a member of the Scott Fraser team met us within 10 minutes of our phone call to let us into the flat. The online images of the flat were entirely accurate a spacious, spotless, and extremely comfortable home for our one week in Oxford. Within walking distance of the center of Sumertown, which we love was a definite plus. We look forward to returning to Clearwater Place next year. Many thanks to the team at Scott Fraser! read more

Scott Fraser are consummate professionals and chief among them is James Hindson. Having had more than my fair share of viewings and dealings with different letting agencies in Oxford in the last few months and years, I have to say that he is one of the most professional, courteous and hard-working letting negotiators out there. The finder's fee Scott Fraser charges is reasonable (for Oxford, which is generally very expensive). Some of their competitors charge an astonishing 25% (plus VAT!) of the monthly rent as a finder's fee, and are hardly as pleasant to deal with. Overall, this is a superb service and I can only recommend it. read more

I have dealt with all branches of Scott Fraser throughout the last 4 years and I have found all staff and associates polite, courteous & professional. We recently asked them to market our 4 bedroom town house in Abingdon. They successfully found the most wonderful tenants and arranged for the tenancy to start within a month of our instruction. They kept us up to date on any viewings and interest, all paperwork was dealt with efficiently and the process was very smooth and effortless. I cant recommend them enough. Michael Joubert, Hannah Bayliss, Chris Carter & James Hindson-Thank you. You are an asset to the company. read more

I would highly recommend renting through Scott Fraser. Clare Fleet and Michael Joubert have been absolutely fantastic and I could not recommend this agency enough. They are considerate, efficient and very professional with brilliant communication, no delay in their responses, providing a personal service. The Summertown Team went well behond what was expected talk about going the extra mile you definately recieve that type of service here! If you are looking to rent in Oxford, this would be the agency to use very high standard of housing and the service provided. read more

From the minute I found a rental property that I was interested in, Scott Fraser's staff have been extremely friendly and helpful. James made time to show me the property the same day and within 24 hours the rental was agreed. During my rental Chris has been quick to respond to any questions and managed everything in a professional way. I was impressed with the Welcome pack which included all the appliance manuals and further information. I definitely recommend Scott Fraser (Summertown) as rental agents. Jill Fresen read more

Our company found two apartments to rent throw Scott Fraser. We had a great team from Scott Fraser helping us out in fulfilling all the requests we had. Our special thank for a wonderful job in taking good care of us, goes to Claire Fleet and also Michael Joubert. Without them this would have been impossible to achieve. We know we can count on you guys. Your high standards are very much recommendable, when you are on the market looking out for an house. Thanks for everything. read more

I would highly recommend Scott Fraser if you want to rent or sell a property. Throughout my 4 years of interactions in both renting and selling, they were always extremely professional, friendly and helpful. Everyone I spoke to was very knowledgeable about the flat, and I would particularly like to recommend Chris Carter in Lettings (Summertown) and Adrian Wraight in Sales (Headington). Very well done! read more

I had the fortune to work with Scott Fraser last week purely by chance and found the whole experience a pleasure. Not only were they really friendly and fun to work with but very professional and on the ball. I normally do relocation work for London clients so dealing with Oxford agents was a rare occurrence but I now know who I will be contacting first off on my next assignment thanks Michael and team! read more

I have used Scott Fraser for a number of years now dealing mainly with the Headington office. They let a property for me recently and within a short period of time the property was marketed, viewings booked, tenants found and all paperwork handled quickly and efficienly. Special thanks to Tracey, Zoe and the 2 Emily's for doing a professional job. read more

I have rented properties in several countries and have always had a fairly low opinion of letting agents but am pleased to say that dealing with Scott Fraser has been completely refreshing from the application process through to property management. James and Christopher in the Summertown office are really efficient and professional. read more

I would like to recommend Scott Fraser for their property management. Chris Carter at the Summertown office has managed my house in Central Oxford for the past four years and I have found him to be calm, efficient, reliable and willing to go the extra mile to ensure things are done properly. read more