Unlike the person above, I can't honestly reccomend this agency. Me and four of my friends decided to rent house from SF last spring. In the beginning, all looked decent and well. I can't complain about condition of offered house itself, or about contract - although latter was quite strict. It was SF's agents from Cowley Road branch which puts us down. Since signing contract, we were treated as "necessary evil". Upon moving in, we were given few days to notify any mistakes or errors in the house, plus our requests to landlord. After giving list to SF, we waited full two weeks. When asked about their response, our property manager seemed to check this list just when we entered office (meaning, she hadn't before...). Later all seemed fair and OK, untill we decided to move out. We were given looong list of dues expected from us - basicly, we had to clean WHOLE house and leave it in mint condition. As we moved to almost brand new and freshly furbished house, it turned up to be hardly possible (unless cleaning is a 30-years-long hobby and way of living to one, that is). Worse, SF agents tried to speed up our departure for two weeks, suggesting that some new tenants may move earlier then... After dreadful week of cleaning and dealing with reccomended by SF contractors, we left keys. Then, waited over a month for a decision regarding refunding deposit. Because of stains on carpet (which couldn't be removed by cleaning company) and some other minor details, we had 1/3 of deposit taken. Even "wear and tear" were supposed to be considered on our disadvantage. Great :]. As for "pushing up" upon our moving out - no one moved in there until 2.5 month later. Summary: if you like to be hassled, got spare 500 quids to drop into "void", like challenges - that's agency for you, dear reader. To be fair: house and equipment condition was very good, no doubt about it. Just their demands and general treatment of customer - I hate being on losing position as soon as contract is signed... read more

following breakdown of long term relationship, i was faced with finding somewhere to live and fast. scott fraser promised the worldhanded my money over in full after viewing and paid them by bank transfer. was given tenency agreement and was told a date to pick up keys. arrived in scottfraser branch in cowley oxford to be told there was no keys to be picked up because my money hasnt been received. contacted lloyds tsb who was their banker and who i luckily also bank with. they confirmed that my money was sitting in scottfraser's account. scott fraser rep however told me that they did not believe the bank, their own account dept was closed so they would not be able to confirm they have received my money. was left nowhere to go but to B&B. following week, i received a letter not to say that they have confirmed payment, but to say the property was no longer available!! had to look for another property and paid £105.00 a night for a week while i secured another property. scottfraser had let out the property i pad for to someone else after taking my money and obviously had 2 people pay for one property. wrote to them several times for explanation no apologies. was given my money back after a week (proving they had it afterall)- but i was out of pocket for storage and B&B fees. scottfraser dismissed my claims for compensation and just did not want to know my advice: stay away from this estate agent, or do not believe a word they say. read more

I am extremely impressed and pleased with Scott Fraser lettings service. The team turned my life as a landlord around. The house had been empty for a while and I had instructed the original agents to carry out some maintenance and simple improvements in preparation for new tenants. To cut a long story short, very little got done and I was aware time was ticking on and the property was in no condition to be let. That's when I switched to Scott Fraser. Scott Fraser are extremely professional, hardworking and knowledgeable and I thank them for eliminating the hassle and uncertainty of letting my property. Highly recommended. read more