A little issue with the reset and not having the truck but they sorted it out fast. D. Bush helped…read moreme and did a great job friendly. I would rent directly from a Penske location and not a sub like Home Depot. That was where our problems happened. Fortunately was able to come here and get it all resolved.

I drive for work and visit the Roseville location weekly. As a driver there's a lot of lonely hours…read moreand not many coworkers... I've gotten to know these folks over the years and they always give me their best treatment, service, energy; makes my road less lonely. Logistically the vehicles have been awesome and reliable and if I've had any issue they're quick to resolve.

I had a good experience. The trucks are nice and clean and definitely have some nice safety…read morefeatures. The guys on the phone are helpful. Pickup and drop off was smooth. I have been there 3 times now. Thanks guys.

This is the WORST SHOP that you will ever go to. They are straight up LIARS. I made a appointment…read moreto have my truck serviced on Monday 6/01 at 7 am they didn't even start on it until 3pn. After they told me that they were working on it. The management area absolutely incompetent. STAY AWAY FROM THIS SHOP AT ALL COSTS!!!!

It's the kind of place that sucks you into a neverending ordeal and half the time you can't even…read moremake it out of there with the vehicle you reserved because of the incompetence of the employees. They'll spend, without exaggeration, an hour trying to make sense of their computer screen only to realize they don't have the vehicle in stock. They don't know how to use the computers, they don't keep accurate stock of the trailers/trucks, and they are all stoned out of their gourd. I've had to rent from them a dozen times and it has never taken them less than half an hour to figure out how to give you what you rented.

Tried again today to get propane tanks filled. Rang the bell for service and waited 20 minutes…read morebefore going inside to find employees with no customer service skills. We will not be back here for propane. Maybe 2 out of 5 times we've been able to get tanks filled because there isn't someone able to do it. Today they just ignored the bell completely, and were rude to other customers in front of us. Total waste of time.

I personally think this store and services are great. They've had every tool that I've wanted to…read morerent on time been flexible about return times the customer service is friendly they're happy to describe what the tools do and what the best case scenario with them would be. All around can't be mad at that and appreciate the business.

I don't rent very often and when I do it is usually a truck for moving. I was in between…read moreapartments and had to rent a truck twice, once to move from apartment to storage and another time to move from storage to apartment...You get the idea. My first experience here was really easy, the truck was $39.99 + Tax and suited all my needs. There was some confusion over my method of payment, they authorize a card for $250 for deposit then you get charged after the rental is returned for whatever the cost is plus mileage, gas, etc. The $250 then gets put back on your card, well in my case they accidentally charged my card, luckily they were able to refund it and there was really no harm done. My second experience was just as easy, I asked for the same thing I had a month ago and there was no questions asked. Once I payed I notice the rate is suddenly $49.99 + Tax. There is no price listing I can find on the web site and when I asked about the change I was told they just moved their rates on the 1st of the month. Seemed a little fishy to me especially since it was May 1st and I was specific in asking for the same thing I just had less than 30 days ago. I would think at the time i was filling out paper work before actually renting the truck someone would have mentioned, "Hey, by the way our rates changed starting this month and it is different from your last rental". I didn't really feel valued as a customer who came back twice in a month to rent equipment and was a little upset I wasn't informed about the change in price. I guess I will stick to my normal process for renting when I need to...Cheapest Option Wins.

The amount of issues I had was unreal. First, I paid for 6 furniture pads which they forget about…read morebut still charged me for. Second, you cannot park your car in their lot so you have to park at a local business and according to them 'They probably won't tow you for parking there'. On top of this there is no sidewalk to get there so after you park down the street you have to walk on the side of the very busy Silver Lake Road. In the winter the grass is covered in snow, possibly too deep to walk through, so you have to walk on the busy road while checking over your shoulder to make sure you aren't in danger. Lastly, I was told I could drop off the truck after hours for no additional fee as long as I put the keys in the drop box. Turns out you need to use their app to mark that you have returned the truck. I was not informed of this and was charged an extra $20 'Convenience Fee'. Travis B. was the one who checked me out so be careful if he is the one working if you are going in to rent a truck.

I can't speak for the equipment rentals. What I do know is this location usually has trailer hitch…read moreinstall slot available. I needed a trailer hitch (class 2) installed onto my vehicle. There were 2 problems. Most U-hauls in town doesn't have the hitch(takes at least 2-3 weeks for delivery) and there are another 2-3 weeks to be on the waiting list for the install itself. Call in this place and see if they have the part already and get the 'earliest' install. I scheduled mine at the earliest in the day: i.e. 7am when the store opens. I got the installed done within 45 mins because I was the first in.

I've been here twice now they have done an excellent job they stayed till 10oclock tonight to get…read moreme going where I could be home on Christmas. These guys are awesome. 2000 Freightliner

Brought a smaller trailer to them (not a big semi trailer, just the kind you haul behind a…read moretruck/van/SUV). Initially I met Mike, friendly guy, took a look at the damage, seemed very straightforward and honest, and broke down the quote into item costs, which he looked up, and estimated work time. He also said the job would be done in about a week. Maybe it's partially my fault for not getting this quote in writing. Three weeks later I had to call to find out what was going on. Two days later I received a call back telling me the trailer was done and that they had decided they needed to do additional work, which raised the cost from $600 to a grand total of $1100. I was frustrated, but was told the work was structurally necessary. I was also told Mike would call me the next day to explain the additional work, apologize for not following up when the scope of the work changed, and discuss the results. That never happened.