The prices are way too high. The help is very helpful. Thinking about going on line to shop for…read morepool supplies.

Just don't! Great first impression.....then.....nothing but trouble and annoyance. Purchased a gas…read morefireplace insert in early January. We were told it would be in very quickly as it's their slow time of the year. Well...we finally got it finished this month! They had issues with getting on our roof ....having appropriate supplies....and then telling is that we had to pay extra for a riser to block a big space from the floor to the bottom of the insert. Our schedules are chaotic at home..but we tried to make sure someone could be here when they planned to come. However planning those appointments was like planning a world tour! We would call....leave a message.....and no one would return our calls.....I don't think we should have had to pay extra....but to be honest.....I just wanted to be DONE!!!! My advice......look elsewhere.

We will go to Tucker for every pool related need we have! We were in need of a new liner at our…read moreprevious house. We were ripped off to the tune of over 3k by someone who was freelancing and used the Tucker name as a reference. Tucker pools was alerted of the scammer and they stepped in and made everything right. Installed a new liner and gave us a VERY reasonable price. When we moved to our current house, we wanted a new inground pool installed, and of course, we called Tucker. Best decision ever! Ben and his crew worked quickly, but professionally. Top notch work. They are always ready to answer my questions and the staff at the store are wonderful. Tommy is the best! We highly recommend Tucker Backyard Pool & Spa!!

Terrible place to purchase a pool from. They are start off okay, nice and friendly. But they…read moredon't install pools correctly or close pools correctly. Our pool has only lasted 5 years because they didn't close it correctly, causing rust to eat a hole through the pool. They didn't try to make it right, they didn't want to hear anything about it. Never again. I wish I could give no stars because that's how bad they are. New pool company that we are working with said they have had to clean up a lot of their messes.

Have dealt with them for over 7 years with our hot tub. Excellent service . From opening to closing…read moreand testing.

Happened upon this pool store back in July when the normal chemical store I used was closed. Love…read morethis place. Staff are friendly and informative. They load your car with chemicals which is great and are willing to take the time to answer your pool care needs. This is now my go to pool supply store. Highly recommend for anyone that has a pool or spa or is looking to purchase a spa or hot tub.

Madison was incredibly kind, knowledgeable, and passionate about helping us as first time pool…read moreowners get our pool up and running. I definitely recommend this place.

We purchased our pool heater at this business in 2021, since then they have opened and closed the…read morepool each year. They opened it this year (2023) in May by the last week of June I noticed a leak from one of the pipes attached to the water heater. I called Riverside Pools and Spas and they sent a service person to repair it. I received a bill for $281.83! I was informed by the representative of Riverside Pools and Spas, when I called to question this charge, that because I contacted them so long after installation (2 months) that the $165.00 service charge was correct. Of course this would be the summer when because of the amount of grey and rainy days we did not use the pool as often and I did not notice the leak sooner. The service person indicated that the glue used to join the PVC pipe had failed, most likely because the heater had been turned on too soon after the pipes were joined, it would have been good to know this before it was turned on. What ever the case plumbing is not covered by a warranty. Lesson learned, we will be shopping for new pool service center, and I cannot recommend this business to anyone. If you do use them I encourage you to carefully check their work right after it is completed.

I put in over 15 gal of chlorine in my pool and let go for a couple days , I then had the water…read more"tested" by them and they said chlorine is low, I got another 5gal and put it in and the next morning I went and had it tested again and was told , again the the chlorine was very low..... how I asked , I just put 5gal in 12hrs ago.... This guy responded by ohhh. You should wait at least 24hr to have the water tested ---I said back to him , really so that will make the chlorine magically appear????? I also asked why the chlorine don't smell as strong as it did the past couple years ???? He said they could be using different chemicals...... I walked out , went to a diff pool store and got 4 bags of shock and pool was clear in 2 days

I have been in business for fifty year and responding to client's or customer complaints and…read moreconcerns in a timely manner is paramount. Like everyone else I was given a "line of chatter" when purchasing a pool but when the heating unit malfunctioned no one returned calls, I had to have them bypass the heating unit in order to run the pool and I was told that it could not be repaired but had to be replaced after only the 2nd season! I keep a cool temperature in the pool and so the heater had been used perhaps four times a season! Apparently, there is only a one year warranty on a $2000.00 heater! A return phone call from a knowledgeable person would have been appreciated. It is time to move on to a more reliable source for pool maintenance and replacement parts.

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

So happy to have found Jerry. I had a major issue with my hot tub, and not knowing exactly what it…read morewas I made an appointment for an assessment an hopefully a repair. Upon Jerry's arrival he realized the leak was a simple hose connection. Jerry was extremely knowledgeable and confident in his work. Everything was done in a timely manner. He even had to return at no extra charge to reseal the connection with a different product. My tub is working beautifully now and the cost was extremely reasonable. Jerry was also a great guy and simply a pleasure to be around. Highly recommend with any hot tub issues and more.

My wife and I were in the market for a new wood stove after we bought a new house in Mass. We…read morehappened to be in Albany at the time for dinner and only had a few min to look around before our reservation. We went to Allphase Masonry and Chimney. We were very impressed with their showroom. After looking around, we decided to have an in-home consultation. We met with Jake at our house about a month later, and we were very impressed. We bought a stove, liner, and installation from them. As it turned out, Jake was the owner. I spoke with him in private about how impressed I was with his company thus far, as I own a small construction company in the Berkshires. He was up front with us about the installation being sometime in January. 2026. The installers came on time, and everyone was kind and courteous. There was a part for the surround on backorder, so we had to wait a few more weeks for them to finish the installation. When they came a few weeks later, the installer was Carl Celella. This guy was fantastic. He knew his stuff. I was very impressed with his attention to detail and his cleanliness. He showed me how to use the stove correctly and clean the glass properly. I want to thank you for being a company that we can count on. If you are in the market for a stove or anything masonry, I highly recommend this company. Thank you and your team again for such a great experience. Adam C. Wood

I cannot say enough about the service and courtesy that Coles extended to my mother-in-law. He…read morearrived when he said he would and was professional with the service on her fireplace. She was very happy and so was I. Thank you Coles.

They're incredibly rude here. Asked if they could service my pool and they said no, they were too…read morebusy. Fine. I asked if I could get on the waiting list for next year and they still said no. I understand if their client roster is full but the way they communicated was really smug. I told them I live less than a five minute drive away and the guy said "our cut off is a 4 minute drive." Ok guy. We ended up buying overpriced supplies from them anyway and our pool water still went green. Just YouTube it and buy supplies off Amazon.

Swim King was great to work with. Gary was so helpful. I know nothing about pools so he helped me…read morewith the installation of a new pool liner and winter cover. The pool looks amazing now, like it belongs at a 5 star hotel! I will be using them for all my pool needs from now on!

I cant say the store was ever relevant other than a few good deals they may have had but what those…read morethings were I haven't an idea. When I had to get pellets I was never offered any help. Other than the young cashiers I have dealt with in the past the majority of them are unhelpful.

Great selection and friendly service; large variety of merchandise. Everything for animal care,…read morefishing, hunting and more!!!