Actual criminals. I had a very disappointing experience with this contracting company. From the…read morestart, communication was poor and inconsistent. It was difficult to get clear answers about timelines, costs, and the scope of the project. Once work began, things didn't improve. The crew showed up late on multiple occasions and sometimes didn't show up at all without notice. The quality of the work itself was also below expectations. There were several mistakes that had to be pointed out and redone, which delayed the project even further. Even after addressing these issues, the finished result still felt rushed and not up to a professional standard. What frustrated me the most was the lack of accountability. Whenever concerns were raised, there were excuses instead of solutions. Customer service was unhelpful and didn't seem to prioritize resolving issues. Overall, I would not recommend this company. There are much more reliable and professional contractors out there who value their customers and take pride in their work.

Watch out for this crook. Hes changing tbe name of his company for a reason ​…read more: Citiscape seems to be shifting to "Masters of The Trades". Poor roofing (gaps, improper flashing/fasteners, likely to leak).

Fantastic job, very professional crew that communicated with me about the necessary work and did a…read morespotless clean up. Would recommend them 100% without question.

JUST WOW! AWESOME! THANK YOU THANK YOU THANK YOU VANDERHOOF ROOFING COMPANY FOR EXEMPLARY WORK!…read more After a 6 year wait to 'get to the roof'... (Oye vay, our house had needed a lot of work, so we did the inside, and landscaping first.. while the roof waited patiently) This month we FINALLY scheduled to have our - very old, badly maintained, bondoed.. duct taped.. (from WAY back) ..mess of a flat roof ... TOTALLY FIXED! We interviewed 3 companies and went with VANDERHOOF. It turned out to be one of the best decisions we have made since moving to the area. Vanderhoof came in with a swat team of capable roofers, and worked like a band of Army Engineers. They tore off DECADES of badly done roof work, layer after layer after layer. (What a mess of construction debris!) At the end of every work day, they left our yard immaculate. Then they built, and built, and restructured, and redesigned. (Flat roofs need expert attention). The work took a bit longer than they estimated due to the amazing number of layers to be removed, and their painstaking rebuilding process - but the Syracuse weather cooperated *(!!) and the work finished yesterday and it looks fantastic! (Photo shows NEW SPECTACULAR FLAT ROOF! Later I'll dig out the original roof.. it looked like a moonscape of bulbous waves and misguided historic attempts to mesh a labyrinth of disconnected ill selected materials. (We inherited it in 2016. ) I can't recommend Vanderhoof highly enough.

Hired to fix a leaking pipe, 3rd time isn't a charm and it's leaking again. 4x he was supposed to…read morecome "take a look" never showed or had the common decency to communicate that he wasn't showing or responding to the texts sent. Turns out he used foam to seal the freaking pipes! Supposed to be a stellar guy w/upstanding morals.

Don't. Don't. Don't. Project is 5 months behind. Derek hardly ever came to job site. Spent the last…read more2 weeks hiring a new contractor to fix what DMB did incorrectly. Ordered too much material that we can not return. Other material went missing after we let them go. Then continued to ask for money from the work they "completed." He stated he his filing bankruptcy. Do yourself a favor and DO NOT HIRE DMB.

My name is Cindy and I met with a man named John. A couple weeks ago came over gave me a estimate…read more And was very fair. Told me they would do it within the next 2 weeks. And did it as he said on time, the job they did was beautiful. John told me exactly what they were gonna do and they did exactly what they said they were gonna do. I would go to these people again and again.Thank you john for everything you did and your guys did a great job.THANK U SOOO MUCH.

From the owner: At Mike Home Improvements, we are a local company in Syracuse, NY, offering a range of home…read moreimprovement services. We specialize in roofing, siding, gutters, windows and offer free inspections. Our team includes insurance claims specialists to assist you with any insurance-related matters. We serve Syracuse and the surrounding areas, providing tailored and high-quality solutions. Contact us today for more information and a free quote!

Hey, Thanks for sending me this chance to review and rate your service. I have had a bunch of…read morehome improvements done over the last few years. I had you guys (Comfort) in a number of years ago to quote on a project. The problem I had at the time was that Comfort's price was just a little higher and the company I went with assured me they had the same quality workmanship and products. After the other company completed the work... (using the term completed loosely) I had nothing but problems. I called the other company and they told me to call the manufacturer. What a nightmare that turned into. This time the Comfort quote was still just under 4% higher than the next competitor but everything I have read told me to give Comfort a try. So I did! WOW ! is all I can say. I have never seen a construction crew as organized as your guys. The workers were friendly and polite. I didn't hear any swearing like I did with the other company. When the Comfort guys completed the job they walked me around the entire project showing me exactly what they did and why. I was amazed at the finish work, even the calk joints looked perfect unlike the other company who smeared calk everywhere. I am so thankful that I selected Comfort and cant wait to have you back in the spring for the next project we have in mind. Lastly, the guy Chris who came out to estimate this job, I guess he is a salesperson. He was just great... he was here for quite some time and answered every question we had. And, it made us feel really good that he didn't pressure us to sign that night! But why wait, we signed on that night and have never been happier with a home improvement decision. Thanks

Failed to honor their lifetime window warranty, have one of their windows full of condensation, was…read morerefused service, said company was sold and do not honor window warranty. Product and work is way overpriced, Shop elsewhere.