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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (47 reviews)

    Granada Hills

    Really 4.5 because the knowledgable guy none the less said to my 75 year old personae "you could…read moreask your grandkids that " - regarding an iPhone technical point ! I guess I appear old and out of touch . Hooookay ... moving right along It was a very good experience today , otherwise The guy did sell us something we wanted

    I had been a customer of this T-Mobile store on Chatsworth for many years and, until recently, had…read morealways had positive experiences. Last year, I combined my phone lines with my mother's account under her name. During that process, I asked multiple times to confirm that my individual account had been completely closed and that there were no active lines remaining. Each time, I was assured that the account was fully closed and inactive. About a month ago, I was shocked to receive notice that T-Mobile had sent my account to collections for nearly $600 because an active line had supposedly remained open. Eventhough I was repeatedly told in the store all lines had been closed. I called the store hoping to speak with Jessica, who had helped me for years and always provided excellent customer service, but she no longer works there. I also filed a grievance with T-Mobile corporate. Unfortunately, because I closed my account in person at the store rather than over a recorded phone call, I have no way to prove what I was told, and my claim was denied. To make matters worse, T-Mobile has acknowledged that the line had no activity for a long time, yet they still expect me to pay hundreds of dollars for it. Instead of correcting what appears to have been an error during the account closure process, they chose to send the balance to collections. After approximately 15 years as a loyal T-Mobile customer, this experience has been incredibly disappointing. I am now in the process of closing my mother's T-Mobile account as well as any other services we have with the company. I can no longer support a business that, in my experience, failed to properly close my account and then refused to take responsibility for the consequences. I highly suggest you take your business elsewhere.

    Verizon Fios

    Verizon Fios

    (4 reviews)

    North Hills

    Note' review is for Fios /Frontier not this store Set up for…read moreinternet install and never showed up, multiple calls, nobody cared . Wasted countless hrs on phone and lost a full day waiting for install Worse customer care ever, Beware!!!!!!

    CPUC Complaint Submitted…read more My problem started on 2-15-2016 when I called Time Warner seeking information about their Phone and Internet Service. Their salesman lied to me, I realized it, and within thirty minutes of signing up, I called back and cancelled. I was given a phony cancellation number, and when I actually begged to speak to their supervisor to straighten it all out, their salesperson would not put me through. Seven attempts and phone calls later it was finally resolved. Someone at Time Warner assured me that because I cancelled so quickly, within minutes of signing with them, the work order was never processed; my number was never ported to Time Warner from Verizon. This is what started the chain of events with Verizon that not only concerned me, but sickened me. I can honestly tell you that Verizon has sucked the life out of me! Since the date of 2-15-2016 Verizon had disconnected my phone. I could not dial out or receive calls. I explained the situation about Time Warner not porting my number, and the importance of me having a working phone in case of emergency for medical reasons. I was shuffled, without mercy, between Billing, Technical Support, Verizon Expediting, and their Elite Team, for hours, every single day, for the past two weeks. All the while, all I had to rely on was my inexpensive cell phone, of which I used up tons of minutes. I had trouble hearing, very bad reception, and the power kept going out. I am typing from my heart these words about Verizon, they tortured me! After two weeks of daily misery, they only restored my phone so I could dial out, but could not receive calls, which is just as important. I had been a loyal customer for many years since 1985. Bills paid before they are even due. I wish CPUC could see what Verizon put me through. After all these years of being a loyal customer and paying my bills on time, my phone was held hostage as Verizon continued its torment, playing mind games with me, and sending me a message that they still do not have enough information to process their new, much more expensive bundle I must pay for. I finally chose the least of two evils. I finally quit Verizon on March 1, 2016 and am now waiting for them to finish screwing me with their final bill. Of course they will probably not credit me with all the time I was without a phone! I was forced to choose between the lessor of two evils so I went with Time Warner. This is what happens to the innocent public when we are all forced to deal with Companies who are Monopolies and control our neighborhoods so that we either lump it or leave it without a phone!

    GeoLinks - Enterprise-Grade Internet Solutions

    GeoLinks

    (61 reviews)

    I've been with Geolink for about 10 years, across 5 different warehouses from City of Industry to…read moreRedlands, CA. We run a logistics company and need fast, reliable internet with a static IP address. Here's why we picked Geolink: 1) Their installers are professional and know exactly what they're doing. The setup is always smooth and stress-free. 2) Their service is reliable. In the past 10 years, the internet only went down once--and that was during a windy day back when we were in Rancho Cucamonga. 3) The internet speed is always fast and stable. 4) Their tech support is helpful and easy to reach when we need them. Overall, Geolink has been a great partner with excellent service and support. I highly recommend them to other businesses. Thanks for keeping us connected for the past 10 years. Jimmy Tran CEO of Worldcraft Logistics LLC

    So we finally are nearing the end of Geolinks. Although they got it working, it is working super…read moreslow now. We pay $75 per month for 30 MBPS down / 10MBPS up but only get 17MBPS down and 1.5MBPS up so we are switching to 100MBPS Starlink for $50 per month. All that Geolinks would have needed to do to keep us happy would have been deliver most of the bandwidth that we pay for somewhat consistently. Image below: We have been hitting speeds like this consistently for several days. We called in a ticket and Geolinks promised dispatch which has never called. So another bad Yelp review and we are pretty much fed up. For this image I removed our IP Address and test IDs for privacy but the speeds are exactly what we are seeing .

    FTS Broadband - Bruce. McCloud.-Age.58-2025, And Bruce. McCloud.-Age.59,-2026. And Bruce. McCloud. ILives in Torrance. CA 90503,

    FTS Broadband

    (7 reviews)

    We've been with FTS for about 3 years now and have little to no issues with service. If ever we had…read moreany issues, a momentary downtime or maybe slow down in speeds, Franklin, was always a phone call away and addressed it personally to correct it. Would recommend to any small to big offices in the Gardena area who's looking to internet and phone service.

    We are a medical office, our specialty is Ophthalmology. We have been with FTS for many years, they…read moreare the best. We recently updated all of our phones and added Phone Answering Service App. It was the best decision we could have made. Franklin at FTS customized our recorded greetings to go on at specific times, as our office hours vary, this ensures that our patients can reach a medical professional at any time, which is incredibly reassuring to our patients and us. Our new office phones have great features, but the best is the mobile app, we are able to go on exchange by changing a setting in app from our cell phones (no more worrying about forgetting to put phones on exchange, or thinking "did I put us on exchange?!"). Through the app we are able to call patients from our mobile phones without showing our phone number, the number that shows on caller ID is our business name and phone. This comes in handy when we work remotely. I highly recommend FTS, Franklin and staff. Great customer service and prompt attention. The call handling is efficient, and the staff are knowledgeable and professional.

    AceWeb - isps - Updated September 2026

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