Disappointed with Acevedo - Poor Workmanship, No Accountability, and Broken Promises
As a returning customer of many years, I expected better from Acevedo, but unfortunately, I cannot recommend them for anything beyond basic plumbing work.
In October 2024, a major leak on the first floor of my two-story townhouse led to a significant repair project. We decided to take the opportunity to renovate the bathroom and kitchen, repaint the house, and replace the entire first-floor ceiling due to water damage. What should have been a one-month project dragged on for nearly three months, leaving us with subpar work and constant frustration.
Here are just a few of the major issues we encountered:
**Uneven tile work** in the bathroom, with clear misalignment.
**Messy and careless workmanship** workers left dirt and stains everywhere.
**Poor shower installation** it had to be redone, and even then, the final result did not match what we had originally chosen.
**Lack of attention to detail** from scraped-up stairs to mismatched flooring transitions.
**Disregard for our requests** they changed materials (like the shower pebbles) without consulting us.
**Unreliable scheduling** workers arrived late or came only when convenient for them.
**Sloppy painting** instead of removing stickers from the front door, they just painted over them.
**Ignored our lighting preferences** failing to install the correct color temperature as requested.
**Incompetence in installation** they claimed our microwave wouldn't fit, yet after I proved that it did they installed it. They just didn't want to do it out of laziness.
**Kitchen renovation disaster** the carpenter Acevedo sent us assured us that the kitchen measurements were correct, but they were not. Some cabinets were even installed wrong, and despite bringing it to their attention, nothing was corrected, we've just had to live with it.
** didn't tell us to remove food from fridge, left in unplugged a OUTIDE making over 300$ worth of food rot. this lead to a fruit fly inside the fridge. He did not reimburse us
**damaged many of our belongings
**hired amateurs to do this work for him
**constantly left front door open when we repeatedly asked him not to because of our pets
**did not hang tv properly
To make matters worse, we now have another leak from the same area that was supposedly repaired. It's only been three months since the work was completed, and the roof is already leaking again, proving it was never properly fixed in the first place. We reached out to Acevedo to use our warranty, and instead of honoring it, he told us we would have to pay for everything, including the cost of removing and replacing the bathroom tiles that will need to be taken out to fix the leak. He has taken absolutely no financial accountability for his mistake.
On top of that, before this new leak even happened, he told my mom he would be giving her a discount for all the inconveniences we had to deal with throughout this process. Now, because we withheld the last payment due to the ongoing issues, he has not only refused to honor the discount but is also refusing to honor the warranty. Instead of making things right, he has decided to hold the warranty over our heads as leverage.
I gave this contractor multiple chances to address these issues, but the overall lack of professionalism, attention to detail, and accountability left me extremely disappointed. If you're considering hiring Acevedo for anything beyond a simple repair, save yourself the stress and look elsewhere. read more