TERRIBLE CUSTOMER SERVICE.
My friends stopped by here to grab a quick, easy dinner after laying out on the beach. We were all craving different things, so Ace's seemed like an okay choice. It had a wide variety of items on their menu. My friend and I decided to split an order of fish & chips and an order of buffalo wings with onion rings.
We initially ordered everything together and asked to split it two ways, but the waitress didn't really understand us, so we each ordered an entree and a soda. There was maybe a $0.50 difference between the the fish & chips and the wings & onion rings, but my order came out to be significantly more, so I asked the waitress why. She thought we had ordered 2 orders of buffalo wings and onion rings, but I clarified what we wanted. She started getting angry and said that we had never mentioned the fish and chips, but that was literally the first thing I ordered. She rolled her eyes and yelled at the cooks to change the order and asked my friend for $0.20 more because she had undercharged.
The waitress seemed to not understand a single word of English. We asked for additional plates and hot sauce, but after each of these simple requests, she would give us a dirty look as if we were speaking Pig Latin.
While we were eating, another customer also had similar issues with ordering and getting overcharged. It's not like we're asking for anything complex here -- the items are straight off the menu, and adding the prices is basic arithmetic!
Food was terrible: all tasted like it was taken from the freezer and then deep fried for way too long. I also saw that they left their sausages out in the open all day (where it is sunny and warm) ... sounds like a recipe for some foodborne illnesses. read more