They are very fast and very efficient and very polite, a great people. I was locked out of my truck…read moreand within 45 minutes they were here and within 2 minutes had me back inside my truck that was not an easy fix. I would definitely recommend them to anyone

From the owner: Prompt, Incredible service, honest, Reasonable rates, knowledgeable, available 24/7 call…read more315-383-8595 today for assistance!

Got in an accident,needed a tow,Rob the owner was quick,personable and beyond reasonable. Made sure…read moremyself and the vehicle were taken care of and explained the process thoroughly! Can't thank him enough!

From the owner: When your vehicle breaks down or you're stuck on the roadside, you need help that arrives quickly…read moreand handles the situation with care. Premier Towing & Recovery provides 24/7 towing and roadside assistance throughout Marcy and surrounding communities. Breakdowns don't follow a schedule, and neither do we.

Terrible experience. I was convinced by their tow truck driver (via AAA) that they could service my…read moretruck since my regular auto mechanics were booked 2 weeks out. They ended up charging me over $200 to tell me that the problem was what I had already told them was the issue and then they said they couldn't even fix the problem because their mechanic wasn't available, after I was told by the tow tuck driver that they had a specialist that could fix anything. They at least were willing to tow my truck to another mechanic, after some coercing on my part, but not until after they charged me over $200 for not doing anything. I took a chance on this place because the tow truck driver was nice and accommodating at the time so I wanted to give them business. It ended in bitter disappointment. Not good business.

Top notch mechanic. My whole family has gone here for years. They try their best to get you a…read moregood price on parts. Sometimes it takes a while to get an appointment but that must mean they are doing something right.

Needed the battery replaced in a 2017 Ford Escape which can be challenging, but Marlin came same…read moreday and got the job done quickly and done well. The cost was fair too. I highly recommend.

We have Triple AAA and due to vehicle stuck in mud "too far away" from road, they were unable to…read morehelp. RRA not only showed up like a shining knight in armor but they arrived after a very reasonable wait time. They also contacted us with additional information and updates (something Triple AAA failed miserably at!) -offering real and effective communication!?? So damn refreshing for a company. I wish I caught the name of the 1st gentleman that arrived; he was immensely helpful. I don't know who is running this company however they are totally knocking it out of the park! Give them a ring, I'm sure you won't be sorry! I wasn't!!! John W./Andrew D.

DO NOT EVER CALL THIS TOW COMPANY! They cost us ~$900 and the car hasn't even been to the mechanic…read moreyet! We thought the car was stolen for almost 12 hours. Story: The car broke down Thursday on the way home from work. We call this company who says no worries they can be there in an hour and that we don't have to stay with the car, just leave the key in it. I thought it was unusual to leave the keys but they assured us that they will be there ASAP to pick it up so we leave. This company "didn't feel like" picking up the car anymore so they call a second company to pick it up on their behalf. The second company gets a flat on the way there, so they cant pick it up, they call Epolitos back and tell them this and THEY DONT BOTHER TO GIVE US A CALL. The car sits on 81 overnight with the keys in it unbeknownst to us. We could have called another company? The next morning the second company tries to do the right thing and takes a new truck out to pick up the car, IT IS NOT THERE. The company calls Epolitos back again to tell them this, THEY DONT BOTHER TO GIVE US A CALL, AGAIN!. We go to call the mechanic the next day around lunch time for an update and that's how we find out the car never made it there. For the next 12 hours we had no idea where the car was, no one did. What we know now is that the Syracuse police department impounded the car sometime in the early morning. We found out about that after 5pm Friday night, when the impound lot was already closed for Labor Day Weekend. We called Epolitos back so many times to give them the chance to make this right and go pick up the car from the impound lot on Tuesday but EPOLITOS HAS NEVER CALLED US BACK. Now we are stuck with the ~$500 impound lot fee for the tow truck and daily rate over the holiday weekend. Plus the new tow truck company fee of ~$140 to pick the car up and actually bring it to the mechanic. Plus the cost of a rental car during all this ~$300 MORAL OF THE STORY: NEVER EVER use this company. EVER. I am leaving out the parts of Epolitos pretending his phone is broken, blocking our numbers, texting us instead of his friends ABOUT US. Not to mention refusing to pay anything from the impound lot or even trying to make it situation right by picking the car up from the impound lot.

Had a great experience with Mike. We were stranded due to the electronic parking break on. Mike…read morewas at our side within minutes. He tried everything he could to fix it. He got us into a dealership to have it looked at immediately and he towed our car over there. Mike is awesome and helped us out so much. He charged us a more than reasonable rate for all his hard work. I appreciate his help very much!