If there was a 6 star rating, I would have given them that. These guys came out to my house on the…read moresame day we called. My septic tank pump stopped and the high level alarm was going off. I was afraid it would overflow so we asked them to come out the same day. I assumed I would be paying an emergency service fee which I would have gladly done. When they arrived, they found an issue with the wiring on the pump. After working on it for half an hour or so, they got it resolved and so now the pump is running again without needing parts or anything replaced. At the end of it, he tells my wife the he feels bad and does not charge me for the service call. That is unbelievable. I've used his company 4-5 times in the past every time we need a pump out. Needless to say, if I ever need another service, this is who I am calling. World class customer service.

Went to them twice since I moved in my house. Simply because of the reviews. I did not know any…read morebetter and it was the first time I owned a home with a septic system. Third time I needed to pump the tank I called them and they said they had some big job and couldn't come for several days. Several days came and they said the truck broke down and would call back. They never called back. This was probably the best thing. I asked my neighbor who he uses and had that other company come out. I was there and was shown and explained quite a bit. It turned out (and I didn't know any better) but Duncan's never emptied the tank. I was told that what was in there had clearly been in there for a while. I thought back to when they came last time and the guy was just swishing around the pipe in the septic tank for no more than 10 minutes. This other company spend 45 minutes and I saw that the tank was actually fully cleared.

Very nice family run business. Provided prompt and professional service for routine residential…read moreseptic pumping. Easy to schedule over the phone

AWESOME FAMILY OWNED COMPAN!!! Quick response and came out…read moresame day!!! Couldn't ask for better service for the price!!! Pumped out tank completely as requested and suggestions on further maintenance required as we have a (guessing) 40+ year old septic!!! Love this company will not use any other!!!!

Billings Outback septic was amazing! And I dont say that often. The group that installed my…read moremound system retired so I needed to find someone. The pump that sends the "material" to the next chamber was on and running and staying on. The only other person that had to service it when a squirrel chewed through the wire was also retired. I learned then how easy it is to say a system needs to be pumped when it doesn't or say you need the whole new pump (a $2k repair just for the pump) when you only have a cut wire) so I was dreading this. On top of that everyone was telling me it would be a week to get out here. Tha'ts a long time when you cant flush or run water. He came the very next day. Said hed squeeze me in by 3pm. He was here and gone by 1pm. My pump needed a new valve. He left and texted later saying he'd email the bill. He charged me less than most people wanted for the house call! A lot of companies the first thing out of their mouth was the service fee which ranged from $50 to $400! This was a blessing for my family. He could have so easily charged me for a pumping but told me honestly, I didnt need it or to replace the pump but he repaired it. He was fast, dependable and fair. You cant ask a business for anymore than that. I absolutely cant think of one thing they could have done to make the service better. Oh and did I mention it was 100* and my tank is in the sun. Thanks Greg.

When we purchased our home in Crownsville, back in 2016, Greg and his crew came out to replace our…read moreseptic system. He was patient with my endless questions, since I had never owned a home that had a septic system. His crew was polite and courteous and they did a wonderful job.

Friendly, professional service and follow-up beyond what was promised or expected. We have often…read morebeen disappointed by service professionals not delivering so this was a nice surprise and a good experience - highly recommend this family-owned local business.

Last company we used for aerobic system just didn't seem to care or know what services had been…read moredone, paid for, etc.... We started using this company a few months back and so far am pleased.

Quality service and professional. Reliable! We had an emergency over the weekend, and they were…read morethere within an hour. Thank you!

Shilling Septic is a Godsend! I was selling my house, had an home inspector standing in my yard…read moretelling me I had a failing septic. I didn't want to lose my buyers. My neighbor recommended I contact Shilling Septic. They were out the next day to access my septic system. The next day(Friday), Shilling Septic had the Health Department out to verify if a new system was needed. Monday, AA Co and Shilling Septic were digging up my back yard for a perc test. A little more than two weeks later, I received approval for the grant for the tank AND Shilling had gotten the green light to install from AA Co.. Two days later, they were digging up my yard again. Shilling jumped through hoops to ensure my then septic system did not go from failing to failed. They expedited the process with Anne Arundel County and referred me to the Bay Restoration Fund Grant (which pays for the tank installation). Again, submitted and approved in just a few weeks. Mandy answered all my phone calls. Ray, Fred or Ritchie answered all my questions. Today, you can barely notice anyone had been digging up the yard a month ago. I love Shilling Septic! Thank you again.

Jim has been helping my family and I to maintain our residential septic system for over five years…read more He helped the folks who owned the home before us and we all agree he is terrific. Very responsive and simply a pleasure to deal with. God bless Jim even more.

Jim and his company provide a necessary service, and always with a smile and minds words. Their…read moreprices are reasonable and the work is done neatly and timely. Highly recommend them

Quick, reasonable price, neat work. I have used them for years and will continue to do so.read more

I will call this company again without hesitation. Both the manager in the office and man who came…read moreout were so professional and knowledgeable. We have not lived on septic before so had a load of questions that they clearly and thoroughly answered. They could have easily milked this for a couple of hundred dollars but no, they were honest and more than fair. So appreciate them. We will be telling our friends and neighbors. Thank you!

Their customer service woman is a joke. My insurance company asked for one phone call from the…read moreseptic company in order to authorize the work order. One phone call. The Robert F Beall & Sons representative could not fathom how such a phone call could be made. Rather than get the business, she flat out told me it would not be possible, despite the direct line I was ready to give her. Moving on to the next company that knows how to do basic admin...

These guys are the best. We had a toilet clog that Len the Plumber didn't fix after two visits and…read more$650... thenthey tried to tell us our pipes were broken and tried to charge us $6,500....well we called Bealls and Timothy, Chase and Mason came out the same day.....attacked the issue from the inside and outside and fixed the issue... also checked the pipes and nothing was wrong with them...they totally saved the day and kept us from spending thousands on a problem that didn't exist. We've used them in the past and we won't go anywhere else from now on. Thx guys.