Shaun is awesome. He came on time (fit me into his busy schedule), did a great job, and cleaned up…read moreany messes. Also, he's a really nice guy. I've had Shaun fix my heater and replace my water heater. I was impressed both times. He's also very careful not to let pets escape (and he's nice to them). The office staff is very proficient and very nice!

Saved myself over $1500 by ordering the parts online. Paid…read more100 or something for a diagnosis because my heater stopped working . First replaced the igniter and said would be an additional 300. After that he realized it was a different issue and seen that the control board needed to be replaced . He told me this part alone was $1500 and I definitely couldn't afford it , and it was a few months ago when it was really cold. He kept trying to pressure me to sign up for a members program and pay 20 a month and I kept trying to tell him no over and over and over . He said he could knock the total price down to 1200 if I signed up. I felt like he was attempting to take advantage of me , kept mentioning how cold it was and how I'll change my mind soon. Turns out the ignitor was on Amazon for $30 , extremely easy to install , and the control board is found online for $150, which was also very easy to do. If he wasn't so steep in the prices I probably would have paid that day but I am glad I stuck it out and only used them for a diagnoses. Anyone going to these guys just keep that in mind .

I want to thank technician, Chris Godwin, for helping us resolve our AC problem involving the NEST…read morethermostat. I mentioned to Chris that something went awry after we tried to secure the cover of the Nest thermostat (it was loose from the wall). The AC had worked before but after doing something with the cover, the AC stopped working. Chris quickly found the problem (a fuse had blown out). Chris was very professional, gave me some ideas on a Honeywell thermostat (we're not BIG fans of the new NEST thermostat), showed me how to read the error codes on our furnace (watch the number of red light flashes and compare it to the brochure left with the furnace). It was easy, peasy, even someone like me who has no HVAC experience could do this. I can't thank Chris enough for his great personality, true professionalism, answered my questions, taught me a few things (learning something new is always good) and even loved on my 2 labs (turns out we both love animals). Thank you, Chris! You're the absolute best! Sierra Air is *very* lucky to have you on their staff.

Corruption at it's finest. I have part of their home program for years paying faithfully. They came…read moreout for a routine AC review and I didn't buy an upgrade they wanted (unit is 6 years old). They then would not certify that my AC unit was working correctly. Within an hour of departure the unit stopped working. They sent same man back that evening, he got it to work then an hour later, no longer working. Next they sent someone else out who said it just had to be our breaker which I doubted. Still I updated new breaker and the AC unit stopped working again. I have asked to speak to manager. The operator takes my messages and I have never received a returned calls, two weeks later still no call. They were suppose to send out an emergency tech. No one has showed up. Called and couldn't get any response other than the woman who answer phone. What a joke. **Update** I am revising my score. I finally received a phone call this morning to discuss my situation and we agreed on the next steps. They were very apologetic but its sad it had to come to this to get a response.

I'm a property manager and my ability to respond to tenant's requests in a timely manner is…read moreimportant to me. However, for something outside of my scope, I have to rely on the responsiveness of vendors. Often, this is a frustrating experience since sometime vendors just cont answer calls or texts or won't reply at all. Battleborn Vents exceeded my expectations! Of the 3 dryer vent cleaning companies I called, not only did BBV *answer*, then call me back asap, but even was able to squeeze in a service in between calls! Imagine a new rental with so much hair in the vents it was very nearly a fire hazard, and 1 company didn't respond/answer at all and another was over 2 weeks out - ma'am, the place would be ashes by then! If you need vents wept clean don't want to get blown off, call Battleborn Vents! Professional, prompt and at a very reasonable rate for an urgent service call they went out of their way to accommodate - that's service worth a shout out! Look at my photos! Results are clear and so is the dryer vent!!

Francisco and Jorge are EXCEPTIONAL. Francisco's communication is EXCEPTIONAL. I called and didn't…read moreleave a message, and he followed up with me anyway. He actively communicated with me via text, trying to fit me into the schedule--multiple times. Was really going out of his way. Just fantastic follow-up and follow-through. Jorge's level of service--EXCEPTIONAL. Kind and considerate, and went the extra mile multiple times. We were having an issue with our dryer telling us our vent was blocked. Jorge checked the vent from outside the house, explaining what he was seeing as he cleared out whatever he could find. Since that didn't fix the dryer issue, the dryer company sent out a (pretty lazy) service person, who took a brief look and said it was still the vent. Jorge offered to come back and take another look, even going down in the crawl space to disassemble and reassemble the dryer vent to see what else he could find. Nothing. It's actually the dryer that has a wonky sensor--thanks to Jorge's genial hard work, we now know this definitively. Thanks guys. Highly recommend this pleasant and professional service team, and will work with them again.

I cannot recommend Ross Heating and Air Conditioning enough. We received 3 estimates from 3…read moredifferent places, and not only did Ross promote a price that fit within what we were willing to pay, they demonstrated care and urgency as well as knowledge in replacing our furnace and HVAC system. Shoutout to Frank and Rodrigo, as well as the office administrator who originally fielded my call: they sent Frank out same-day to inspect our situation (which other places were quoting days to weeks out), and Frank was responsive and offered to even come early if I needed him to! He gained trust fast and offered to continue to answer questions over text if needed beyond the estimate appointment. He gave me details on what kinds of systems to look for, even if we didn't choose Ross for the service! Then, when we chose Ross, they scheduled the replacement FAST with us which was important not to have to wait weeks for our A/C to be working again. Rodrigo and team who came out to complete the replacement were fast, efficient and so friendly! They demonstrated care and kindness the entire time, truly above and beyond customer service. When we discovered the next day we needed our pilot light relit, we texted Frank who then sent Rodrigo same day to get that corrected - just incredible and top notch service from start to finish! I think I found Ross on Yelp when we were already booking estimates with two other "well-marketed" Heating and Air companies in the area...think about two that you see, hear, get mailers and see billboards all over the place...I am so appreciative for Ross and their entire team! Choose Ross!

After getting my AC serviced this Spring in preparation for summer I was given the news no home…read moreowner wants to hear. Your unit needs to be replaced. Freon was leaking and since my unit was 24 yrs old and the Freon used for my model was no longer available. This is totally understandable and I knew this day was coming. I naturally got a quote for replacement for my AC unit as well as my furnace, because my furnace was needing to be replaced as well within the next year or two so I decided I was likely going to do both at once to save me a headache in a year or two. For the record, Ross H&A was not the company who did my maintenance. Ross Heating and Air was the last estimate I got and I could not have been more impressed with everything they presented. They made the decision easy. They were honest, fair, and local. About 10 days later everything was replaced and looked great. And to put a bow on this that eas done, when the city inspector came to inspect the work he even mentioned that Ross does great works. Make this company your go to for all things heating and air.

Update (December 2025): I originally wrote the review above…read morein May 2023, and I wanted to come back and update now that it has been over two and a half years. I'm happy to say the system is still running flawlessly and has continued to do so without a single issue. Everything Fernley Repair fixed has held up exactly as it should. No new problems, no follow-up visits needed, and no loss of performance over time. It's been dependable through every season, which brings a lot of peace of mind. I'm just as grateful now as I was then for their honesty, professionalism, and quality of work. My trust in them has only grown, and I still would not call anyone else for HVAC or appliance repairs.

Super satisfied with my service! Tim confirmed his arrival three times. He patiently showed my…read moreexactly what was wrong with my fridge and explained the fixes. Was most impressed when he said , "Our advice is if the repair cost is more than 50% of a new unit, is to not proceed." So, the decision became entirely mine. And he is such a nice guy, he petted my insistent cat!!

3 phone calls//messages over 2 days. No returned call. All the while my furnace is not working…read morein the winter. Also tried reaching out onto their Facebook page. No answer or response there either. Will never try these people again. It sucks because I try and support local business when I can.

Renslow installed my heating & ac system for new home, he designed it according to the floorplan…read moreand put time & effort into optimizing both systems and the result has been fantastic, the zoned system is amazingly efficient and at no time in the 2 winters we have been in the home has the gas bill exceeded $170 ( for nearly 6,000 sf mind you !) he couldn't have been more professional and responsive and as a result I could not more highly recommend him.... you can't go wrong with Renslow !

I am happy to finally have Peavine come to my house and fix my air ducts a previous electrician…read moredisconnected by stepping on them while in the atttic without telling me and finding out after my ac wasnt cooling the house! Luis, the owner is a hands down professional that knows his stuff. Honesty and integrity in this business is key unlike other companies who hire commission based sales guys who know nothing but to jack up the prices and sell you a system just to make the most money. Peavine was the only company in town who could give me a straightforward assessment of what it would cost to get my system fixed and was able to get the job done as promised with no doubt and at a fair price. Do not go with those companies that take your money before they even touch your system then tell you they'll refund you back your prepayment after you hire them. I am looking to have upgrades done with them in the future to have my second ac unit installed in my basement area so I am certain Luis and company will be able to give me the best value and installation again.

I called last minute when our air conditioner stopped working. He contacted me same day (Sunday)…read moreand made an appointment to come out first thing Monday morning. Found the leak and repaired it.

Absolutely Outstanding Service from Start to Finish…read more From the moment I called, I knew I was in good hands. I came home it was 90+ degrees in my house and I knew something was wrong. With a child and a pet in my home, I knew I needed to get it fixed quickly so I called Royal Heating and Air immediately. The team was professional, prompt, and incredibly knowledgeable. They took the time to listen to my concerns, quickly diagnosed the issue, and explained everything in clear, easy-to-understand terms. No jargon, no guesswork, just honest, expert advice. What impressed me was that the Rigo came out after hours and not just eventually, but quickly and promptly. In the middle of a sweltering evening, that kind of dedication is priceless. He arrived promptly, was respectful of my home, and worked with precision and care. Not only did he get my AC up and running faster than I expected, but he also replaced the part that broke without having to go anywhere.! The transparency was refreshing, fair pricing with no surprise charges, plus helpful maintenance tips to prevent future issues. This is a company that values customer satisfaction over quick sales. In a world where great service is rare, this team sets the gold standard. If you want fast, reliable, and genuinely friendly AC service, this is the only number you need to call. Thanks, Royal Heating and Air for making my house feel like home again.

I was having issue with my furnace and called Royal Heating for service and I'm glad I did. Rigo…read morecame in for diagnostic and fixed the problem and went above and beyond. Great value cause it comes with a year warranty. Highly recommend Rigo, respectful and knowledgeable.

Alan is an honest, kind, no bull business owner. He doesn't try to sell you anything. He does free…read moreestimates. He really takes away the stress of HVAC issues. You know when you call him he's going to be straight forward with you. He will give an honest objective review of the issues and leaves it to you to make the ultimate decision. Why mess around with the corporate guys who are incentivized to upsell? In my opinion everyone should get on his surveillance program where he comes out changes out your filters and assesses the HVAC system and so you at least have a heads up when you need repairs or change out the whole system. At least this way you can save up and plan ahead instead of waiting for a disaster to occur. Give him a call. I'm so glad I met him and he's there to be the go to guy to tackle any HVAC issues. The fact that I took the time out to write this review should give you some sense of how much I appreciate his level of service.

Honest company and willing to go out of the way to make it happen. They also communicate when any…read moreother issues that might occur during the process.