Keith, Owner, and Cody worked on our heater for 4 weeks tirelessly in December 2025 because of…read moreunexpected repair complications. Manufacturer had a 1-year warranty but Keith personally wrote on our invoice at the time of purchase, 2-year warranty for labor and parts, which he honored till the heater was repaired. And because of it, they came through for us at no cost. If you are looking for a heating or air conditioning company, look no further as we highly recommend Keith and Cody for your repairs or purchases. Thank you. Bill and Cynthia M.

Called on Sunday 4/19. Call was answered by the company's answering service. She took down all my…read moreinformation and told me Keith would be giving me a call to discuss my situation and schedule service. Keith never called. I waited until around noon on Monday to call back and spoke to the same woman who answered my previous call. She remembered my call after hearing my first name and double checked that all the information she recorded the day before was correct. It was. She apologized and stated the Keith would give me a call. I have still not received a call back to schedule service. My A/C stopped blowing cold and my unit is 14 years old. I guess if KeithHAC is too busy to schedule service on a system that likely needs or will need to be replaced soon for thousands of dollars, I will find a different HVAC company that is better with customer service, communication, and wants to add new clientele to their business. AVOID KEITH HEATING AND AIR CONDITIONING!

Fast response and great work. I submitted a request late evening and they responded right away and…read morehad availability the next morning. I will use them moving forward for any HVAC needs.

They responded to my request in less than 10 minutes and were able to schedule my service the same…read moreday, which was impressive. Eric arrived on time, was very friendly, and clearly knowledgeable. He diagnosed and fixed my furnace quickly and offered a very fair price. Overall, a great experience with fast, professional, and reliable service. Highly recommended.

Excellent workmanship and wonderful customer service!…read more We were looking to replace our old furnace and install a heat pump for our home in October. We interviewed 5 contractors and were very glad to have picked Integrity. From the very beginning, Integrity has conducted business very professionally. Steve came for a walk through, explained what we needed, and gave us a quote on the spot. The quote was within the mid range of all the quotes, and he walked me through all the Federal/state tax credit and manufacturer's rebate. A few days before installation, Julie called from the office and let us know the name of our tech (Jared) and their ETA. Jared and his team were very knowledgeable and considerate. Tarps were laid on our tile before work began, and the workers showed up on time everyday. On the days of inspection, Steve from Integrity came out again and waited patiently to walk the inspector through our project. Our experience with Integrity has been pleasant and we have found them to be very responsive and reliable with any questions and concerns we have. Highly recommend!

Excellent experience doing business with Integrity! Initially called them for a repair, knowing…read morethat our existing 22+ year old system was going to need to replacement sooner than later, and I already did a fair amount of research in to companies and cost estimations before they arrived. The tech/rep that came out took the time to go over all the repair/replace options with minimal sales pressure so we ended up replacing everything. The crew came out the next week and due to an inventory shortage installed a more efficient (and expensive) dual fuel heat pump system at no additional cost. The install was not without hiccups, but the company made good on everything that was promised and we are very satisfied with the results. Keep in mind that replacing an entire HVAC system IS NOT INEXPENSIVE, but there are only a few things in life where you cannot put a price on something that impacts your health, comfort and safety.

Edwyn and Jose came out within a few hours of my call. They were very professional and gave me some…read moremaintenance tips. Within 20 minutes they had my a/c back up and running. Thanks again guys! I will be doing business with this company in the future.

Edwyn and his coworker Eric were very professional and helpful. This was a fix for my elderly…read moreparents and they were very respectful towards them and gave them a couple of options on how they could do the repair. The final cost was considerably less than the quote from another company. They also said they would follow up in a week to make sure the pressure was holding. I have used Air Force for a repair at my house in the past and that is why I called them for the repair for my parents. Great company and great service techs. They left with cool air filling the house and cleaned up everything afterwards.

Mike and Ron are great! They've serviced our air for 8 years and 25 for our landlord! Their…read moreservice is exceptional, the customer service is excellent! Thank you Mike for giving us cool air again. Martha & Randy

Phenomenal service. Friendly, knowledgeable, and punctual. Everything you want from somone…read moreproviding this kind of service! Not to mention fairly priced and incredibly trustworthy.

Highly recommend and will be using them again. They came out quick, explained exactly what was…read morewrong and what I needed. Had the part & installed it. Price was very fair. My neighbor used them a few days later and were very happy as well

Jeff & crew showed up on time and walked me through each step that they were performing. They…read morequickly diagnosed my problem and had parts on hand to fix my old AC/furnace blower. Parts and labor were very reasonable, and total repair took only about an hour. I would call them again.

After getting several quotes to replace my home heater I went with Family Air Conditioning in Simi…read moreValley. They came up with a very reasonable price for what was a very straight forward job. Two top notch installation professionals, Curtis and Dan, were in and out in less than five hours. Neat and clean--no mess left behind. The best thing is I got a great Carrier furnace and couldn't be happier. It works terrific. It's so nice to be warm again! So glad I went with Family Air. A big thanks to the owner, Jerry, for a job well done.

We had an Air Conditioner emergency on a very hot day. Setup…read morean appointment after leaving a voicemail. I am supper happy with Family Air Conditioning. They showed up on time and were able to fix and replace the faulty issue that day. I highly recommend this company because of their great communication, quality of work and a great value/ service.

Fast, confident, efficient. Found the electrical issue quick and resolved so fast. Highly…read morerecommended.

After reading so many great reviews, I decided to give this company a call--even though my issue…read morewas a bit out of the ordinary. I'm so glad I did. Andrew arrived promptly, quickly identified the problem, and clearly explained what was going on. Within an hour, he returned with the necessary part, completed the repair, and had our heat up and running again. I truly appreciate the professionalism, efficiency, and fast turnaround. I wouldn't hesitate to call them again for any heating or AC service in the future.

i just want to say David Gonzalez is great! I'd request him every time. He's good at what he does…read moreand is very honest.

Jesse Cruz and his crew were the best. His knowledge and recommendations for my new HVAC system…read morehave improved the efficiency in my house. moving my furnace to the attic from the ground floor allowed for better air flow, and i also had them add insulation to help with balancing the temperature up there. Also added a new water heater and, my favorite addition will be the split installed in a back room add on with a cathedral ceiling that's difficult to heat/cool on its own. Each installation came with its own specialist, and each team was amazing. They took such good care in ensuring the carpets were covered, and their cleanup was fantastic - including one of the guys who walked the driveway and area in front for nails that may have been dropped!! Anyway, I'm happy to recommend these guys to anyone needing similar work. Oh and btw their financing program is good too with zero % interest making it good value for me.

Excellent customer service! The condenser of our AC unit went out on Saturday night on Labor Day…read moreweekend, right in the middle of excessive heat wave warnings in Simi Valley. 1st HVAC was the only AC repair company that was available to come on a Sunday (on a holiday weekend no less). Not only that but they responded to me at around 11PM at night on a Saturday and scheduled to come to my home the next day in the morning to look at my AC unit. Moe was great! He came on time, was very professional and friendly, and did excellent work. He diagnosed the problem, explained everything to me in detail and had the condenser fixed in about 30 minutes. The price he charged was more than fair. He also provided a detailed invoice of the work so I could try to get reimbursed by my home warranty company. Not having a working AC at my house when the forecast was in the 100s for the week would have been an absolute nightmare, so can't thank 1st HVAC enough! I highly recommend this company.

We noticed our ac would turn off after hitting the set temperature and then it would blow hot air…read morefor hours before it got cool again. We made a claim with our home warranty company and they sent out Moe. Moe let us know that we were low on refrigerant and there is a leak somewhere. Instead of refilling the refrigerant and fixing the leak, I decided to replace it entirely including our furnace. Of course the leak wasn't covered by our warranty. It seems nothing is. He told us it was 2 weeks out but he was able to fit us within a week. They came out one day and did the swap. A team of 3 people including Moe were here from around 8 till 4. Then he came out the following Monday and replaced our filters. It was a pleasure working with Moe. I definitely recommend him and 1st Hvac.