Unfortunately I didn't catch the owner's name, but he was incredibly friendly and knowledgeable. I…read morestopped in just to check the place out and now I feel inspired to really learn the right way to smoke and grill meats. I don't need a grill at the moment because mine is pretty good, but Barbecue Supply Company will be where I go to purchase a smoker (hopefully soon). The wall of barbecue sauces and rubs is impressive. This isn't crappy stuff like you find in a grocery store. These are competition winning, mostly regional based rubs and sauces that a normal grocery store doesn't carry. For example, Joe's KC BBQ is the best sauce I've tried to this point in my life and they had multiple bottles of it available. I ended up picking up a couple different bottles from other brands based on his suggestion and I look forward to trying them.

This shop is a gem!…read more It's everything good with small business. Personal service with a selection of high quality products. They carry local items like sauces and a really good selection of products that can only be found here or by searching them out on the Internet. We bought a grill here and it's way better, way nicer than our old grill that's falling apart bought from Home Depot. We also picked up some seasoning spices and sauces. Yum!! We will definitely be repeat customers!!

We came into The Backyard Barbecue Store to get some rubs that you you cannot find just anywhere,…read morespecifically Meat Church and Porkmafia. The store has a huge selection. What we didn't realize was the absolutely giant variety of charcoal & gas grills and outdoor kitchens the store has. Seems that they have everything related to outdoor cooking. Many of the brands are ultra-premium. We have been cooking on the Big Green Egg exclusively, don't have a need for new gear, but it was really nice to hear about this stuff. Arriving hungry form the northwest suburbs we pleasantly surprised to find out they also SELL barbecue. It was lunchtime so we took a seat at the bar, each having a beer and a sandwich. The pulled pork and the brisket were really good. This is definitely a destination store, trip-worthy from anywhere. We will be back!

I can't believe that I have to tell people about this place. If you are looking for new grill…read moreequipment, classes on grilling or just some great advice this the only place to go! We have been looking to upgrade our grill for a number of years and have finally done it. I really wanted the a good looking grill area and looked many places to either custom build or have a good looking pre-made cabinet. First the custom build was out of my price range. I wanted to have the gas grill and the egg in the same unit but was not able to find any at all. I found two units that I could push together but they were really ugly. Then I went to the experts, The Backyard Barbecue Store. First they were more knowledge about the grills themselves than anyone else and they have a company that makes units just like I wanted. Bonus, they have multiple finishes for you to choose from. I stopped in a couple of times before making my final decision and they were so knowledgeable it was stunning. They were super patient with me. I am such a novice. They do classes here too. I am planning on taking one on how to use my new Big Green Egg. Mike, has already spent an hour of his time giving me some rudimentary instructions. So generous of him! If you are thinking of entering the world of grilling or replacing some existing equipment you would be foolish to not, at least, stop in here!

After years of dealing with the frustration of a Pit Boss Pro vertical smoker having horrible…read morecontroller issues (not only with Bluetooth and Wi-Fi connectivity and a HORRIFIC app) but temperature swings of 20 to 30° range! The controller would know it was 20 or 30° off of desired temp and do NOTHING about it, even on calm windless days! I was at my wit's end! A quick Google search led me to Smoke Daddy. Their website claimed their PID controllers would do a retrofit and keep temperatures within 5°. I wouldn't believe it! I emailed the company and found out there was a military discount to appreciate that we were a veteran family. A phone call later and a very friendly and knowledgeable agent named Daniel gave us a great deal and answered every question regarding the controller for my Pit Boss retrofit. They only ship two-day FedEx and I had it in no time. As a retired mechanic, installation was easy enough by matching schematics with the retrofit controller and the OEM Pit Boss schematics. If you're not good with electrical, have someone who is help you do this. I followed the instructions on operation and ran some bacon through my smoker and it held temperature wonderfully! Not within 5° but within 2° or less! Unbelievable! Also did a burn-off cleaning that was long overdue and it held temperature at 400° within plus or minus 2° for over an hour. I can't believe how good this controller is and the customer service is also top-notch. I can only imagine their other products and service are just as good. Thank you Smoke Daddy for saving my sanity and bringing smoking meats back into an enjoyable hobby again for me!

I purchased a shelf that Smoke Daddy said would fit my pellet grill. As it turned out, it didn't. I…read moreemailed them about the issue and they promptly replied with a return label. They sent the correct shelf and a gift for my troubles. They are quick about shipping. It only took 8 days from the initial delivery, return and the receipt of the proper shelf and gift. Dan was my POC and he always replied to my messages quickly. I would rate their customer service as EXCELLENT!!!! The products are of great quality. Buy from Smoke Daddy with confidence. They do take care of their customers. I will not hesitate to look to them for future purchases...Terry

Great experience all around - from showroom to installation. Great people, everything was explained…read moreand made easy. Highly recommended!

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

I can't recommend Bravo Steaming Service enough. I've used them for the past three years to clean…read moremy outdoor grill, and every single time they leave it looking brand new. Their process is incredibly thorough--they completely take the grill apart, deep clean everything, and use steam to get it back to like-new condition. What I appreciate most is how easy they make it on me. They schedule a time, show up exactly when they say they will, and handle everything from start to finish without needing any involvement on my end. It's always a two-person team, they're professional, efficient, and clearly take pride in their work. If you're looking to have your grill, hood, oven, or outdoor kitchen properly deep cleaned, these are the people to call. Highly recommend.

Restored my dad's old grill and I didn't even have to be home for it! Great guys and very chill…read more They did such a great job!

DO NOT give business to them! They have crappy service, horrible management and ownership. Years…read moreago I confirmed that they would exchange if I purchased the wrong part, the very next morning they refused to exchange nor return it. They are now whining because the road is under construction, they don't deserve the business. Go find another parts house. Dey near 124th has been an outstanding business to give business too and appreciates their customers.

I showed Mark a picture of part & model number which needed replacement. I purchased it for $124.70…read moreand when trying to install it, realized that he gave me the wrong part. Following day, went to return with box & original packaging in same condition. He stated that it is considered installed because i attempted to connect the motherboard which was for a wrong model to begin with. He didn't even want to replace it for correct part or refund! Waste of multiple trips & now i have to get correct part from somewhere else. Terrible customer service!

These guys were so helpful in getting our fireplace upgraded from wood burning to gas. They have a…read moregreat showroom with so many options. Got our fireplace upgraded last November just in time for the holidays and we have had a winter and early spring filled with nice ambiance in our den. The whole installation process only took about 4 hours from installing the gas line, putting in the gas logs, sweeping our chimney and painting the interior box. They came out a few weeks later and got our nice new glass doors installed replacing our dated old 80s brass ones. So efficient and couldn't be more satisfied!

It's been YEARS and they still haven't fixed the two holes in my floor or both sides of the fire…read moreplace on the wall left undone. I've asked several times and they always say they'll call me or come by and never do. I fulfilled my side by paying every cent I owed and they left my fireplace work undone. UNACCEPTABLE. Oohhh and they were supposed to come back and calk. Never did. Everything was just a mess.

Horrible experience so far. I will expand at a later date if not rectified by this weekend. Hot…read moretub has been in since Sept 15 and it still as of October 7 will not heat up higher than 78. After taking my money, a reputable company would see this problem as a priority, I get a multitude of recorded messages, of course over the weekend. My next recourse is to call Hot Springs and take a trip to court house. As of now I have a big expensive blob in my yard. Water is getting rancid and they keep pointing the finger at the electrician who they have told me numerous times that "they don't work with electricians". Well, maybe they should start. Of course they don't, that way they can point the finger at them. Apparently, they just don't care because after looking at the reviews, they haven't changed a thing. They will be out of business soon. UPDATE: Brandon, Oscar and Sam in service are awesome. I feel like they actually care to orovide good service and take pride in their work. If it weren't for them and their efforts the spa would still not be working. I would give them each a five star rating. I keep hearing how they don't work with electricians but electrical work is a big part of this process and I just wonder how awesome Hansens would be if they had an electrician in service who could work with them. Imagine how much simpler this process would be.

As a long-time customer of Hansen's, I never expected to be writing a review like this…read more Unfortunately, after our recent experience, we will no longer be doing business with this company. We purchased a pump system that stopped working after just one season of use (Summer 2024). Despite providing video proof and reaching out to Hansen's support on June 5th--just 12 days past the warranty period--we were repeatedly met with resistance and unhelpful responses. The manager I worked with, Nicole, initially agreed to an exchange after reviewing the video I sent. However, that offer was later taken back, and we were told the warranty would not be honored. To make matters worse, I was told I could pay $250 to have a service technician "inspect" the system--despite the fact that a brand-new pump retails for only $317. Nicole's suggestion? "Just come in and buy a new one." Frankly, that's unacceptable customer service from a company that claims to stand behind the products they sell. We spent additional money on shock and algaecide throughout this process, under the assumption that the system would be addressed per the suggestions of the employees at Hansens who know absolutely nothing about how to service a pool. Instead, after weeks of back and forth, we were told definitively that no refund or replacement would be offered. The dismissive and at times petty tone of communication from management only furthered our disappointment. It's unfortunate to end a long-standing relationship this way, but we will no longer be using Hansen's for any of our pool needs. I strongly encourage others to consider the level of customer support they expect before purchasing from this business, it is not worth it.

Absolutely the best customer service Showroom beautiful…read more They replaced our fireplace just outstanding helping us making selection

Mike and his team are super friendly and helpful. Great selection and transparent pricing. Felt…read morelike fair pricing and they didn't push into higher priced selections.

I came in here whilst we were on the hunt for some backyard furniture. The man who was here said hi…read moreabout as soon as I walked in and offered his assistance but let me wander at my leisure and without being pushy. They have lots of options, and unlike some stores they sell pieces individually instead of just as a group or set. There were a couple sets from Sunbrella that I liked, and one from another brand that uses that sort of poly wood (but not that brand name) that was really comfortable and felt nice. If only I had unlimited funds! They apparently switch over to Christmas trees in the winter months, for at least a little while, and they well grills and other outdoor equipment here as well. Their website--as of 2025 anyway--is not useful, so just stop by. They have good sales.

So far so good! We walked in about 30 min. before closing, yeah I know not very nice. One guy,…read morethink he was owner, jumped up and offered help and answered a few questions and then was very nice to let us wander around. Few minutes later we saw something we liked and a guy assembling pieces noticed us looking at this set. He immediately stopped what he was doing and answered all our questions and offered some great money saving ideas. When I noticed it was past closing time and offered to come back next day he said not to worry and continued answering questions. Zero pressure and offered a catalog to take with. We were tired of all the big box store crap furniture we have bought over the years and pulled the trigger. We are super excited for the arrival of our pieces and very grateful for the attention and service they provided at purchase. Will report back at arrival.