Our local Ace has never let us down. Staff is always friendly and helpful…read more Recently, my husband was going out to purchase a double action weeder hoe. I call it a "shuffle" hoe. He said shall I go to big box. No. Go local to ACE. The hoe was competitively priced and is an excellent tool. I am not the youngest gardener or the most steady, but it makes easy work for the task at hand. Five stars for ACE and my new weeding hoe.

I've passed by this Ace Hardware Store tons of times and never decided to go inside until recently…read more I was really impressed with how big the store actually is and it's easy to navigate layout. Staff here was absolutely friendly and helpful. I only went here to Simply change out a few wall outlets in the house nothing too crazy. Prices here actually pretty fair here there's even a store that connects as well though it's not affiliated with the ace hardware. I come through this area a lot so I will consider coming back here again.

My wife and I were in line waiting to check out, wWhen I went to look for my coupons and I couldn't…read morefind them. So we went through the checkout , headed out the door and all of a sudden the young man (our cashier) came running out saying they found our coupons which must have fallen out of my pocket. We were able to also use them against our purchase! That's customer service!!!! thank you Ace Hardware and your great employees.

If I could give this business 0 stars I would. My husband and I were interested in a grill that was…read moreon sale. I took a picture of it with the sale price. We went home to envision it on our patio. I went back about 90 minutes later and was told the sale tag ended yesterday and they removed it after I left. I told them I took a picture to prove the price earlier today. They said no. I left. They've lost our business forever.

Shame on Ace for mistreating and not helping out a young woman who got a flat today outside in the…read moreparking lot today. My brother, the Good Samaritan he has always been shared what happened. So I went to ace hardware to pick up pool stuff. I get there and see this gentleman helping a young lady with her flat tire. So me being Me I said you need help and he said no I should be okay. I got what I needed and came back out. He was still working on changing her tire. So I started helping him. We got the tire off and the car falls to the floor because those cheapy Jacks the car companies give you are garbage. So Brian the guy originally trying to help goes into ACE and asks if we can borrow those hydraulic Jack's for 5 min. Just to lift the car and put the tire on. They told him NO. Mind you this young lady went into AcE and asked if they could make a call or help her with the tire and they told her no too. So I go into the store and said do you sell car Jack's. He said yes and pointed me and told me which one I wanted. I told him and we went to the register and the worker said. Fyi the manager is on my ear piece telling me you can't return this. I told him don't worry I will never shop here again. Take a wild guess the color of the young lady skin was that just needed to get home after working at Walmart. Spent 100 bucks but got that young lady home. She was thankful and apologetic. Had tears in her eyes. Even said I get paid on the 21st and will send you the money. I Said no, I hope you realize the lord put this gentleman and me in your life to make sure you got.back home safe. We will never shop at ACE. Time for some diversity training at the ACE store.

Extremely friendly store always have a great experience . For people worried about Masks they take…read moreit seriously wouldn't let me shop without one .. then even offered to bring me my items I wanted to purchase outside .. I refused as my stubbornness isn't there issue but kudos to them !

I walked in to get my window screens repaired and the customer service was top notch. I can't…read moreremember the last time I walked into a store and received such good service. I will be shopping here more.

I had recently purchased my first home and needed all the lawncare essentials. Being a single…read morefemale and not knowing much about things of this nature, I went to the Ace Whitmore. The store manager Derek was very helpful and spent time with me in picking out a mower and explaining how to use it. I signed up as a rewards member (it's free) and got $100 off the Ego mower and an additional $100 off the Ego blower/trimmer combo! I also received and used a $5 off $15 coupon via text. Derek explained the batteries on Ego are interchangeable, which was an added plus. I recommend anyone who needs some extra assistance to go to Ace. The people will ask if you need help and spend the time with you! Thanks again to Ace and Derek!

They have bare minimum of selections. No matter what you're looking for it has only a few options…read moreof it. The website and app have more on it than the store does- generally a good mix but not here. Everyone is online only. The aisles and main walkway in front of aisles have stairs or displays blocking everything and it seems so clustered and no set up. I have only encountered friendly employees which is a plus. There comes a time where you have so many employees standing around yet self check out at the worst type of store for that. No point in that. But there comes a time when I'm looking at everything in the aisle and employees ask me 3-4x if I need help and keep walking by like I'm shoplifting and they're babysitting me... Speaking of- we couldn't feel/ look at the wire we were looking for because it was all chained up with anti theft locks. We didn't bother to ask for assistance because it was so expensive here. My bf wanted to get it elsewhere since we will also have to go elsewhere since they had zero closet brackets that work with a rod... We usually enjoy the Halloween and Christmas decorations up seasonally here. There was a water spill in the main aisle walk way leaving greenhouse back into store that never got cleaned up and had a sign saying be careful for an hour and still there when we left. Bathrooms are clean. Parking lot is big enough. Some handicap parking spots. The greenhouse did have a lot of options with employees available to assist. The indoor plants section was very very tight and small and you cannot push a cart around there unless you're walking straight back to the greenhouse. We watching multiple people bring dogs with to the greenhouse on leashes and also watched them pee right on the ferns sitting on the ground so that's great....

this is your typical Home Depot location. Nothing exceptional. I found what I needed on my own but…read moredidn't have any employees offer to help me which is usually the case at more stores. Store & bathroom were clean. This spot had a good amount of parking.

Shopping online is the best way to get what you want as far as compost and mulch. I paid the $79…read moredelivery charge which cut down many trips back and forth to complete a backyard project. Fast delivery placed right on my driveway. Thank you!

Worst customer service. Hard to figure out who even is working. No tags or uniforms for staff in…read moreth paint area. Paint is wayyy overpriced. Next will be self service at paint may as well .... I've been to the NL several times and it's just you. You take care of you because no one else there will. Go to ACE for paint. Menards for lumber.... Anywhere else should be able to top this location

Just wanted to give a shoutout regarding Allison in Customer Service in Orland Park. I was having a…read moreproblem with a purchase and one quick phone call to Allison and she took care of it for me. I know most people only send reviews when they are unhappy so I thought I'd sent one because I was happy! Thanks Allison and Lowes!

Waiting for any type of help is nearly impossible. And when it finally arrives, it's met with an…read moreattitude. I hate spending my money here but it's close to home.