Our house flooded during the recent Winter COVID-POCALYPSE... and it was super stressful to handle…read morelogistics with 2 small children. Thank goodness for Joel and his team -- they went above and beyond to get our house's remediation project done FAST -- doing whatever it took to help us get back on our feet (including late night sessions)! Joel's constant communication helped us feel informed and at peace throughout the entire process. These guys are AMAZING -- definitely recommend them!

To leave just a typical generic review would do this company injustice. Joel and his team are…read moreamazing. During some recent flooding in our area we were left with an entire house saturated. Having worked with Joel and Aus-tex from a pipe bust previously, I immediately called. He was prompt in his call back and arrival. Joel is very compassionate and genuine. He was ready to start right away. Our concern was cost right off the bat, as you can imagine this fear could easily cause someone to make a bad choice. But we were put at ease and well taken care of. This is the kind of company and person you only pray for in a time like this and Joel and his team at Aus-tex were our answer. We where taken care from start to finish. I recommend Aus-tex and Joel. They are experts at what they do, accomdating, compationate, and very well priced.

Chris was very rude, criticized other workers, very unreliable ( left his works waiting at the job…read moresite without equipment and supplies. His plumbers complained that he was not paying them. He breached the contract and never finished the job. This company still owes me over $9,000 for work Chris refused to complete for final inspections on a $20,000+ renovation plumbing contract.

My home got flagged for the water heater not being 18 inches off the ground, Blue 42 came to help…read morewith that issue and they were so quick and nice with everything, it's incredible. The crew that came to help me were extremely nice and respectful and helped me understand any issues happening. They were able to fix my issue in a matter of hours. I'm very happy my landlord found this wonderful company. Special shout out to Chris and his team, thanks again!

I chose Mike & Justus and their team because they said they could get the roof done the quickest…read moreand easiest with little hassle from me. I had a complete tear off and replace thanks to hail damage. The guys who showed up to replace the roof did not speak any English, so it was a little difficult for us to exchange ideas and things I wanted done while they were here, without calling the home office. They left a mess every day without cleaning it up. I had to clean all the debris out of my pool every day to keep my skimmer / filter clean. Once the roof was done, then the hassle started with my insurance company and the back and forth trying to file for additional labor / contractor / oversight / GC / fee's / etc... It has been a mess now for 5 months and I've still not closed this out yet. Lesson learned here. I should have stuck with my local guys. Not someone looking to make a buck off the insurance folks.

I called and left a message about an issue with my metal roof. David called back within 10 minutes…read moreto let me know he does do metal roofs any longer but let me know he would text me with contact info for someone who does an exceptional job on metal roofs. He could have just ignored the call, but he made the time to assist me anyway. That speaks volumes about the type of customer service he provides. I will refer back to this review whenever I need traditional shingle roofing assistance!

Austin Hi-Tech is awesome to work with and I'm glad my insurance company referred this company to…read morerepair the water damage from the broken pipes and sewage backup. This entire team works fast and really enjoy taking care of their customers as if they're family. My hats off to the entire mitigation, contents, and reconstruction teams of Chase Stephenson, Laura Mora, and Tanner Lane who really knew how to make a stressful experience not as stressful.

I worked with Austin Hi-Tech from the mitigation to the restoration portion of the job for a…read moreduration of 3 months. Chase and his team initially answered the phone and came to our house following multiple water slab pipe leaks (cold and hot lines) in our kitchen and living room area. He helped us with mitigation was super nice, easy to deal with, and fully understood that me and my family were going through a lot of stress at the time. They sectioned off the area that needed to be dried out and ensure all the dehumidifiers, blowers and purifier units were placed inside this area to help control the heat in an area without any AC vents. This made a huge difference for us since it allowed us to continue to live in our home while going through this painful and lengthy process and still have full use of our kitchen sink throughout the entire 3 month process. We also decided to use them for the restoration portion of the job which we didn't have to do. That's when we worked with Andrew and Tanner as well as Rodrigo and Nelson. They had a lot of work to do including replacing all of our kitchen cabinets, doing lots of dry wall repairs throughout the home, add insulation inside walls, plus much more. They worked with our schedule throughout the entire process and kept us up to date with texts and emails so we always knew what was happening at any given point. Mostly, they were professional, always punctual, fully knowledgeable and patient with us. We would highly recommended them.

Megan Kennedy was really kind and helpful in communicating the status of a recent mold remediation…read moreproject. She went above and beyond by reading the details of the protocol document and scheduling the clearance phase of the project for an out of town consultant. Great Job and Successful project!!!

Glen from Serve Pro arrived within less than an hour of our calling to notify them of a leak we had…read morewhich soaked the master bath, master closet, master bedroom and adjoining study, ruining our new engineered wood floors. Shawn came out day two and helped make sure everything was under control and by the end of the week they had removed our bathroom vanity, two feet of drywall in the affected areas, and the wood "judges paneling" throughout the study and dried everything out plus treated to prevent mold. Everything was ready for our contractor to come and rebuild the damaged areas and replace the floors. This is the third time I have used Serve Pro and they are the best in the business.

To any and all.... I strongly advise not to ever use or have friends/family use a septic service by…read morethe name of Ward's septic. Jack Ward and his Daughter. Charged $4800 to clean out our septic and leech field. Same problem two weeks later. Came out and refused to warranty anything and even blamed it on the rain. Didn't do it during the heat wave, so rain is not it. They were rude and refused to even further discuss it. Just drove off. Highly rude and unprofessional. I tried to communicate. The rude Daughter just walked off during the conversation. I even asked her to just calm down and have a conversation about it. $4800 is a lot of money for the same problem to persist after the service is done. I was referred any a builder friend who said they should warranty their work. They were full of nothing but excuses. I left them know I'd have to seek legal recourse. She just said "go ahead".

We have used them in the past and again today. They were great as usual. Great family business!…read more Very responsive, easy to work with and do great work.

Hands down the worst company you can hire. I would stay clear as this company will take…read moreresponsibility for any damage and or contamination they creat due to there in experience technicians. The owner will call you a liar and back is team up with no proof. Not the proper containment for the mold. Which was just going straight into my return vent and through out my own home. Scott calls his technicians professionals which they are not. Then will tell you his personal problems are bigger than the problems or your family that you have going on. I hired a reputable company so I thought. One that cares aboit your families well being so I thought. He left air scrubber behind to help with the cross contamination they created then called me a thieve when I stated its the only thing helping the air quality in my home. They bring zero value to your well being of you or your family! With no customer service at all. Scott will come out and tell you one thing and then his team will come out and do the complete opposite. There is no communication and zero customer support. For being a business that is suppose to find solutions they only cause more problems and take accountability for it!

Our water heater failed on New Year's Day, which was a pretty terrible way to kick off the year. We…read morecontacted 24 Hour Flood Pros that evening and they were out within a couple of hours, fully prepared to handle the situation. Scott and Michael were phenomenal throughout the entire process. They managed drying equipment, moisture readings, containment, demo, insulation removal, and testing, and they took the time to explain what they were doing and why. Their calm, reassuring approach made a huge difference during what could have been a very overwhelming experience. When it became clear that this might be self pay, they worked with us thoughtfully to manage costs while still doing things the right way. They were honest, patient, respectful, and clearly operate with integrity. You never felt upsold or pressured, just genuinely taken care of. I would recommend 24 Hour Flood Pros without hesitation. They turned a stressful situation into something manageable, and that says a lot.

Zach and Charles were fantastic! I had a supply line in a second floor bathroom crack and flooded…read morewater down to the 1st floor. Zach (owner) answered my call personally and responded immediately. They performed a thorough assessment / inspection and promptly got to work. They walked me through each step of the remediation procedure and kept me well informed on progress. Price was very reasonable and the team was courteous and professional throughout the entire process. I definitely recommend these guys!!!

Thank heaven for Zack (owner) and Charles! After trying for 24hrs to get called back from other…read morecompanies, I finally found PuroClean in Cedar Park, TX. How many times does the business owner answer their phone, especially on a Sunday? I was seeking help for my neighbors whose house had flooded the previous day, and none of the other companies could be bothered. One finally called me back after I'd made 3 calls on Sat. and a fourth on Sun., but they were booked up 6 weeks and said they didn't know I'd phoned them the 1st 3 times...so much for emergency help. Companies who use Call centers with employees who are disconnected from the business and its work schedule, are time wasters. I hope PuroClean never goes that route. Zack...thank you so much for all you and Charles did! My neighbors were extremely impressed that you worked shoulder to shoulder with your associate. We all got a good night's sleep, finally! I will recommend your top level service to all my neighbors!!!! D. in Lago Vista,TX