Rachel serviced our grandfather clock today and it's working like new! Very prompt, professional,…read moreand responsive. Grateful for her expertise!

I called Rachel after reading online reviews. Bob Hudson has done all the work on my grandfathers…read morehand built grandfather clock but he is retired so I called Rachel. She promptly returned my call and we set up a day and time for her to come to the house. She said her cost was anything up to $300 to freshen it up. I stated it was freshened by Bob but now a chime had fallen. Not expecting $300. She came 8-31 and worked in the clock for a few hours and got it running again. She charged $300- which is more than we paid Bob to overhaul the clock after not running for 20 years. So this was surprising. As she left both her and my husband noted the pendulum was hitting the side but not with every swing. She said to call her back if it got worse. Yes- we had paid her $300 and it was not fixed. By the time I got home it was knocking both sides of the interior of the clock loudly with every swing. I stopped the clock and my husband called her back. She was out of town so we scheduled for today. We called last night to make sure we were all on the same page since she had not confirmed. She came today - this was a call back - and she spent 20 mins here and fixed the pendulum swing. On her way out - she said since it was a call back there was no charge. BUT THEN ASKED FOR GAS MONEY. Really? SHOCKED and just glad to have the clock working - my husband gave it to her. Expertise is costly and we are willing to pay but .......this was just rude and unprofessional. *** 9/14 update - Rachel did contact us after seeing this review and offer to refund our money. We appreciate the gesture but that does not change my review of the customer service. We did not accept her refund. We disagree with her business practices but in the end the clock is working.

Ring in, Ring out and back on wife's finger! Great service!…read moreThanks Anthony and company!

My fiancee's gold necklace broke about a week ago, so he dropped it off here for repairs. Since…read moreit's so close to my job, I came by to pick it up. I'm not someone who enjoys going to jewelry stores (the people always seem shady and smell blood in the water when they see an inexperienced customer like myself). Here was different. I walked in and was greeted kindly, and asked for my brief patience because all associates were helping other customers. Then, when I was assisted, it took less than 5 minutes. The person helping me was personable, friendly, and enthusiastic to help. The customer service here was top-notch, the environment was clean, homey and inviting, and the displays were organized and visually appealing. Now, let's cut to the chase--I got to meet GUNNER. It always makes my day to meet well-behaved pets in unexpected places. If I could give this place 10 stars, I would because of him being the goodest boy.

Friendly staff and a decent select of jewelry. I have…read morepurchased a couple of things for gifts that were well received.

Great service on a repair. No pressure to buy something else. Fair price. Friendly and…read moreprofessional! Five stars all the way!

This place is amazing ! I spend hours there every time and leave with at least 20 new things!!!read more

I've heard of the Brass Bear when I've been to a few estate sales. So when I looked over while…read moredriving by and saw it, I figured I'd check it out. Kind of a mistake. It's a pretty big store, and there is a lot to see. I'm sure there are many fabulous items, but it's not really a place to "stop in and check it out." I think you have to both be in the mood/frame-of-mind to really look at everything and have the time to do it. You could very easily spend all day there. "Just browsing" isn't going to cut it. That said, I had neither the time nor the inclination to spend the time to really give it a good shopping. Instead I found it overwhelming, so I just politely walked most of the aisles only looking at the things that really jumped out at me. Because it was a Saturday, there seemed to be a number of vendors there, so I'm sure there are some interesting stories to be told, and they could surely help if you're searching from something specific.

Shouts out to Amy for her amazing support in acquiring my beautiful Bluesy (aka the Rolex…read moreSubmariner 126613LB). She made me feel so welcome and was an awesome steward in helping me with my biggest watch purchase to date. While the wait definitely required the patience of a saint, my timepiece arrived just in time for a major work event that I hosted. This is my second watch purchase from Bromberg's and won't be my last (not to mention they also did a great servicing on my lady's Omega DeVille). I can't thank Amy enough or overstate how great of a customer service experience that she created for me.

Recently relocated back to AL. Went to look for Rolex and establish a relationship with this…read morelocation. Amy was the salesperson who helped me. She was kind, patient, friendly and professional. She showed me multiple pieces and took my information to put me on the waitlist. I will for sure be back if/when I get the call from her. She is a true sales professional and an asset to the Bromberg team.

Personable people great suggestions they know me by name and always clear the price before…read moreproceeding highly recommend

Very helpful. Explained all of my choices. Told me what they would do to determine cost of repair…read more Called the next day with the cost. Very reasonable. Told them to proceed. Highly recommend.

Dale and his staff are outstanding! I recommended a friend there to purchase an engagement ring. My…read morefriend had a very tight budget and was still able to find the ring of his dreams.

They were great to work with! They helped me with a couple watches and did a very good job and got…read moreit done in a timely fashion. Would recommend them!

Why do I love the South? Hmmm...let's see...well, people are NICE, service at retail establishments…read moreis actually SERVICE oriented, and there is always parking no matter where you are. As far as Brighton at the Summit goes, the service and sales staff (particularly Rachel) are shining examples of what a shopping experience should look and feel like. My mother and I have a Christmas tradition: I give her a bright, shiny bauble or two from Brighton and she plies me with expensive electronics, jewelry, and designer clothing. Good deal! After nana's passing earlier this year, this holiday season was less than magical for our family. It was downright dismal. I dragged myself into trusty Brighton, kind of in a daze, and not convinced that anything was going to be special enough to lift mom's spirit and get me out of my holiday funk. Rachel, a bubbly and kind sales associate assisted me in designing my very own creation that incorportated memories of my grandmother as well as my mother and myself- a piece that can be passed on in our family. At under $300.00. That beats Tiffany any day. The service is incredible, the attention to detail is outstanding and all Brighton jewelry is nice enough to dress up and classic enough to dress down. Mom was brought to tears, I was uplifted, and dad was just happy we were happy. Thank you, Brighton, for being a soft, sweet place to land for the perfect gift for a special person or just an everyday accessory or sparkly for yourself!

On behalf of my mom: We've been customers of Brighton for years and have always loved their…read morejewelry. I have several bracelets, earrings, jewelry stands, etc that my husband has gifted me over the years. I've been experiencing some issues with my charms on a bracelet my husband has been building me and today we went to see if the store could assist us. Instead of taking us aside or to the counter to answer our questions/explain policy, the woman brushed us aside and told us she couldn't help us because of warranty expiration and we'd have to keep working at one of the clasps on our own, she "sees that issue all the time." While we understand policy, she was very short and rude. My husband was extremely insulted by her indifference. We felt as though she was viewing us as beneath the status of "ideal" customers. We went to Pandora and purchased jewelry there instead. If we do business with Brighton again, it will be with the Destin store, but once this bracelet is complete I can likely say so will be our business with Brighton.