Came in to see if they could tighten my diamond... fixed it AND cleaned it!! Amazing service.read more

Kind and attentive service. Quickly helped with resizing my engagement ring and modifying a…read morenecklace chain for me. They have also done consistent good work for my mom. We will continue to come back!

Shout out to Kimberly who helped me and fiance pick out the best natural diamond engagement ring…read morewith a wedding band. Came back ~8 months to pick out my fiancés wedding band. Beautiful selections and perfect customer service each time I go! Highly recommend making an appointment to get one on one time with a jeweler no matter the occasion! Their diamonds are better quality which will cost a little more, but comes with lifetime guarantee!

It was such a great experience. From the time I walked into the front area until we left. My son…read morewas looking for an engagement ring. Friendly reception and we were paired with a salesman/jeweler. The selection was large and they have items that would work with mostly any budget. From a simple band to a large diamond and shape, they pretty much had it. Happy with the final selection. Excited for the proposal. (They also offer a beverage while you shop)

I had a very hard time finding someone to repair my watch. I called no less than 6 places. Crowne…read moreanswered. The owner was outstanding. He said, come on by and we will handle it. These folks are complete Pro's. So much so, I am gathering all my watches and bringing them all to them. Kind, professional, experienced and quick. What else can you ask for. Bravo!!!!

Personnel courtesy and reasonable pricing.the store policy was followed precisely by staff who…read moresmiled and offered discounts on jewelry.

Just stopped in while we are at the Leeds outlet. I ended up just purchasing some clearance…read moreslippers. But the store was clean and the staff was friendly. Charity was my salesperson... she was very sweet and patient.

I love shopping here first off but I will never order anything online and send it here again. I…read moreorder 200 dollar worth of shirts and when order arrived I went to go get when I got there it wasn't there. Confused I checked my email. It said Thanks for picking up your order. Never received or picked up my order. I will continue I just won't be ordering anything and sending it here.

If you're looking for bad service, super high prices, and bad location, then this isn't the place…read morefor you. The is go-to place for my watches, repairs, and replacements. The lady running the store appears to know her clientele which is refreshing. She also is straight to the point, with an honest touch. She tells you not what you want to hear, but what you need to hear. This store is conveniently located right outside Macy's at Brookwood Mall. Yeah the mall is a little quiet, however from my experience, the stores that are open five way better service than many other places. Hope you enjoy this place as much as I did.

Last Tuesday, April 13th, 2021 I went to New York Jewelers at Brookwood Mall (in Birmingham, Al) to…read morehave a battery replaced in my 20 +/- year old Seiko analog watch. I knew it needed replacing because of the built in situation of the second hand skipping every two seconds in order to make me aware the battery is about to die. I asked the lady working there if she could replace the battery and she said she could. I asked how much and she replied $14.99. I said that would be fine and she proceeded to take off the back of the watch and looked around for a replacement battery. At this point she started having trouble and gave the watch back to me with the back off to see if I could solve the problem of it not working. I immediately saw that the second hand was not moving and said "there is a problem! The second hand is not working!" She immediately got defensive, raised her voice and said it was not working when I came in. I kept calm and replied the second hand was working when I came in and there is a problem with the battery installation. She started screaming at me and said it was broken when I brought it in and there was nothing she could do. I replied, "This watch has worked for 20 years and only has needed a new battery every few years. She screamed "That is your truth!" To which I replied, "No, ma'am that is fact." She then offered to send the watch to her "jeweler" to fix it. I had no choice. My watch I paid several hundred dollars for years ago and had taken great care of was now broken and at her mercy! What was I going to do? I'm thinking, "Worse case scenario I have to go to small claims court and plead my case to a judge but what a hassle would take months if not years!" I waited the few days she promised and got a call on Friday, April 16th, 2021. She said (in a really big hurry) that my watch was ready. I asked how much but she had already hung up at this point. I picked it up that day and was told the price was $25.00. I asked why the watch was broken and what it took to fix and her reply was she didn't ask the jeweler and didn't want to know. I paid the $25 ransom to get my (hopefully new battery) watch and will never darken the doors of "New York Jewelry" at Brookwood Mall again! Bottom line, yes I paid $10 more than the asking price to replace the battery at $14.99. That is not a lot of money, But. The principle that her position was: "I didn't do anything wrong, I didn't break your watch, It's not my fault, etc." didn't sit well with me. Simply acknowledging there was an issue and working to solve it would have changed my attitude to be willing to maybe pay more if necessary but I'm just glad I didn't take a much more expensive watch like a Rolex and have the same issues that resulting in hundreds to thousands of dollars. Clearly, she was incompetent and would not admit it. My frustration prompted me to take fifteen minutes out of my schedule and report this so that others will not stumble in to the same mistake and lose much more money than I did.

I spent $8 so the jeweler would attach a new jump-ring to a sterling silver necklace and he did OK…read more There's easy parking near PUBLIX. And the store also buys gold and silver if you need to sell anything fast, or buy a previously owned piece of jewelry.

Amazing jewelry, great prices! Owner and staff are very kind and helpful! Highly recommend!read more

I enjoyed meeting the Gold & Silver Loans & Jewelry Owners today. Both Owners are courteous,…read moreknowledgeable and time sensitive. In fact, I really like this pawn shop, because it isn't loaded down with lawnmowers and garden equipment. There is however a wide variety of jewelry to checkout; a few handguns, plus collectible coins, and guitars if you possess those skills. They even had a cute ukulele for sale that made me think of the song 'Somewhere Over The Rainbow.' The price I was offered for a few pieces of random, gold jewelry was very fair in value. I can see myself visiting the Gold & Silver pawn shop again one day, because it was such a nice experience.

Great store‼ Excellent customer service ‼ These people treat you like family when you enter the…read moredoor and I couldn't have asked for a nicer experience

Great selection of trendy clothing , shoes , jewelry and home accessories. Very helpful owner and…read moreemployees!