Trashy, dirty and low quality. They refused us service with no ex platoon or interpreter because no…read moreone that worked at the establishment spoke English. After minutes of confusion we started writing notes snd she basically told me I don't have an account there and I let her know I would like to make one after watching multiple other Spanish speaking people EFFORTLESSLY get service. Eventually the lady who was supposed to assist us went and grabbed a guy that was working at another area selling lotions and perfumes to comes translate. All he basically said was that she can't help us because she can't and she can't cash our check because she won't. The only reasoning was a check was over 2 weeks old but I had another check that was only 2 days old as well but she refused to give us service regardless. None of the workers speak a lick of English. I would not trust them with any of my information as far as ID/passport or the needed Social security information.

The fact that I called to ask a simple question and got hung up on then called back twice and no…read moreanswer. From the looks of it they obviously have bad service and I didn't even make it through the door.

I went here to get a new card I walked in there wasn't…read moreanyone in the the teller didn't greet me untill 5 mins after I was standing there however while I was standing there she continued her conversation with a handyman and was telling him she dont like talking to people or something of that sort It was literally poor costumer service skills I will never go back to that store from that experience I ready to close my account with ace in general even though I have been with them for 5 years but that woman was nasty and I couldn't believe That light woman with a Baltimore accent you'll know her

Wayne Holly was very rude and unprofessional! He threatened me just before I could even say…read moreanything. The other workers were playing on their phones and eating. Wayne Holly needs to be terminated and the others need customer service training.

Horrible Customer Service. The lady that was sitting at the far left station around 5:37pm was…read morehorrible. Point blank. Hood or no hood step your customer service skills up.

Cash Depot is convenient and cheap when you need to cash a check and don't have a bank account…read more They also do money transfers, have calling cards, free money orders, etc. But I feel they are highly discriminatory. Every single time I've gone in there with a check, I get asked 50 million questions and many times I have been denied having my check cashed for some unofficial reason. A Spanish person can come in at any time and have no problem with their transaction; yes, all the chains are ran by Hispanics. I haven't a thing against them, but service should be fair to all. Why would I return to the same place week after week if I was giving them bad checks? So yes, I got a checking account, because I was tired of the third degree and the nasty attitudes. They acted as if they did not want my business, so they no longer get it. I am more than happy with Capital One.

I am a regular customer at this Ace three times a week and I must say that Kendra has excellent…read morecustomer service. She always greets EVERY customer that enters the store whether she is busy or not. And really gets folks in and out the store. Would definitely this location if u want to be in and out. This location is right next to Georgia Avenue metro.

Don't use money gram. I got my money stolen and the passcode is not safe. Somehow they got my money…read morewithout me giving in the password, and they don't tell you this at the beginning. They're using money gram for scams. They'll tell you to come back to the store to tell you that your money has been stolen and I had to pay nine dollars to send the money that I got stone... learn from my mistake

The employees on this location are the worse, I was there a month ago and two older ladies were…read morethere, and they shouted me, because when they change my check they keep some change from my check, they didn't give me complete my money, so I ask for my money and they start to yelling at me and I ask for the owner or Manger and one of them told me I am the manager her name PATRICIA and she start to laughing and I ask for the owner phone number to inform this case but she refuse to provide me, she says my boss is out of the country " I AM THE BOSS" and she throw some change by the window. Never go back.