1. Educational Systems Federal Credit Union

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Silver Spring, MD

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Educational Systems Federal Credit Union

3.0 (4 reviews)
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Personal banking

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M&T Bank - Customer service representative NOT

M&T Bank

(10 reviews)

Poorest customer service I have ever delt with. Ms. Rahman the bank representative was more…read moreconcerned about the fact that I was upset and said a curse word than she was that the bank took my funds online and it cleared for over 3 weeks but because I had not renewed my license my identity could not be confirmed even though I am a use on a family members account at this bank for over 10yrs. It was ridiculous to me that they could take my funds but wouldn't give it back without hell of a lot of back and forth. They could ID me to eventually give me my money back but not to authorize the account. I would say don't bank here they treat you like your a problem a number not a human being with medical issues that make it hard to get around. Ms Rahman was representing the bank not the customers I'm not a person to her I am a policy that must be followed without acception. They said no bank would open an account without ID yet 18yr old daughter opened her first account without a driver's license with CAPITAL ONE BANK. I PROMISE YOU THESE PEOPLE COULD CARELESS ABOUT THE INDIVIDUAL. The manager Mr Emilio was patronizing at best and offered no real help other than to say "it's not my policy it's the banks policy and I have no controll over that" so smug in his attempt to placate me he just kept explaining the same thing in circles. I wouldn't go to this bank to deposit my dogs excrement just stay clear so you won't have the same frustration.1

I tried to close my bank account. The teller I had was friendly, but it is disappointing when it…read moretakes three tellers to determine the types of accounts that M&T offers, how to close one, how to change an account type, and other what I think are basic questions. Although the teller was nice and pleasant, the experience could have been much shorter than it was, and for that reason I can award only three stars for my experience. I would go to another branch for my future banking needs.

Educational Systems Federal Credit Union - banks - Updated October 2026

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