Very disappointed with the quality of work from Veteran Air…read more I called Veteran Air before a major cold snap to have our heat pump checked out. Their technician, Jonathan Scholtz, diagnosed a corroded indoor evaporator coil and low system pressure. He also tried to upsell me on replacing the entire unit -- I should have realized that was a warning sign. Instead, they replaced just the coil. I paid the full amount ($3,233.85 after the veteran discount) and hoped that would be the end of it. About five months later, I started noticing the condensate pan overflowing and draining outside the house. I tried clearing the lines myself, but the dripping continued. Since it took Lisa from Veteran Air several hours to respond, I went ahead and called another HVAC company for help. They charged me a $150 on-site visit fee. The other technician was shocked by what he found: when Veteran Air replaced the coil, they never reinstalled the baffles around it and didn't even secure the coil properly in the brackets. There was basically no way for the condensation to drain correctly. He also confirmed the system pressure was still extremely low. The other techs could have fixed it right then, but they didn't want me to be out of pocket for repairs that should be covered under warranty. They recommended I call Veteran Air back to make it right. Here are pictures of what the other HVAC tech saw. I'm really disappointed -- I expected better, especially from a company that serves veterans. I wouldn NOT recommend Veteran Air based on this experience.

I just found my go-to HVAC crew, AND I wasn't even calling about an HVAC system…read more Late on a Friday I discovered THE FIXER-upper I moved into has window units were basically welded into place. After striking out with other companies, I phoned Veteran Air. Lisa answered, listened, and looped in her service manager right away. Minutes later she called back: they could help, and we booked for Monday. Matthew, from Veteran Air, showed up this morning and was a total pro. He greeted my dogs like old friends, then tackled the monster unit without scratching the window frame or siding. Watching him wrestle that sealed-in relic out of the wall convinced me I never could've done it alone. The unbelievable thing? The bill was tiny. Way less than I expected for the time, tools, and muscle it took and such a good value. When I'm ready to add central AC, Veteran Air will be my first call. If they put this much care into a one-off rescue job, I can't wait to see how they handle a full install. Five stars, no hesitation.

JB Aire has been servicing our AC/Heating system for over 10 years. Adam worked past 9 PM to repair…read moreour system so that we did not have to suffer overnight in an extended Texas heat wave. Now, just that alone was enough to lock us in as customers, but add to that, JB Aire's pricing is amazingly reasonable. Thank you JB Aire, Adam and all of your employees for being especially efficient and totally knowledgeable about JB Aires industrial operations and business. If you are looking for the ABSOLUTE best and extremely affordable prices, look no further than JB Aire here in the Comal County Texas area. JB AIRE is a 10 Star company!!!

Replied instantly and actually got here early from the time they promised. Fix everything in two…read morehours! Seth came out knew what he was doing and was extremely professional. Will always call this company for any AC needs.

A couple of Sunday nights back, I noticed that our a/c was not cooling as it should. When I got up…read morethe next morning, there was no cool air being circulated, so I knew we needed service quickly. Monday morning, my wife called Bulverde Heating and Air, which is the company we had been using for our regular service. In talking with them, they advised that they could work us in that same week. On Thursday, after several unanswered calls, my wife reached them by text. They told us we weren't on the schedule, but they would work us in the following week. By Thursday of the next week, after not hearing from them, we started calling them. No returned calls led us to texting again. After finally getting a reply, they told us we were not on the schedule, so they would put us on for Tuesday of the next week. Well, that would take us into week 3, and as we have been sitting in record triple degree temps the entire time, I knew it was time to find someone else! You would think that if a company is selling a service that they would do what they say they will do. I was actually shocked that this company treated a client like they treated us. I understand that, with these record hot temps, most of these companies have more to do than they can handle. I get it. Just admit you can't do the job and let us find someone else. Word of mouth advertising is a two-edged sword. It can be the best advertising in the world. or it can be the worst. Guess which one they will get from me.

Robert was a good salesman that worked with us on what we needed and provided and excellent…read moreexperience. At least as excellent as it can be for having to buy two AC units. Prices were comparable to other companies and they offer much better guarantees for the units.

Brian was sharp, great recommendations and helpful. I…read morejoined the membership. Not cheap but good value!

Exceptional Service - Fair & fully transparent pricing. Tech's are professional and incredibly…read moreskilled/knowledgably.

My wife and I recently discovered that our attic A/C unit wasn't draining properly, and we were…read moreworried about potential water damage. We contacted Texas Air Repair close to 10:00 PM, and to our surprise, someone called us back almost immediately. They were genuinely concerned and got us scheduled for the very next day. Our technician was friendly, professional, and thorough. While clearing the drain line, he found that our system was significantly undercharged with refrigerant, which was making the A/C work much harder than it should. He took the time to explain everything clearly, and we decided to have the system brought back to the manufacturer's specifications to help prevent future problems. We really appreciated the honesty and transparency from Texas Air Repair. It's unfortunate that our home builder didn't show the same level of care during the original installation. We couldn't be happier with the prompt, professional service we received and would highly recommend Texas Air Repair to anyone looking for honest, reliable A/C service.

I personally negotiated this contract and spoke directly with the self-reported owner by phone. His…read morecommunication style was aggressive enough that I had to stop the conversation and ask him to take a breath. I observed that the owner left a kink in the AC line on a brand new system install. I have photos documenting the condition of the line set and wall penetration before it was covered with foam. Homeowners: inspect the work yourself before the crew leaves, document everything in writing, and consider red flags like someone getting agitated at basic questions.

Our AC decided to die right as summer's first 100° days hit. We had another AC company come out…read moreand, while they did diagnose the problem, they did not want to work this particular brand. We needed a Ruud dealer and saw Urban Heating & Air was an authorized contractor. I called on Monday morning and spoke with Christi. She was super helpful and after I sent her a picture of the model and make and told her the part that was needed, she told me she would check if they could get the part. When I got home from work, she texted me to let me know the guys would be here by 7:30am the next day. Barry arrived by 7:15 and had my AC up and running again by 9:45! I highly recommend Urban Air & Heating. Excellent and fast service with a friendly and responsive staff.

We're not sure if the universe heard our pleas for help or if Urban is just that good!…read moreEither way, I give these guys 5+ Stars! Called knowing we had a fairly simple fix but with no electrical/HVAC knowledge we wanted a pro to come take a look in the 95 degree heat when our thermostat had zero power therefore we had zero airflow. Patrick arrived within 30 minutes and wham bam, we're all set to go! We highly recommend Urban!!!!!

Good communication and quick response. Repair to our A/C was priced well and easy to pay. Would…read moredefinitely recommend

I've been using Biking for almost 4 years and they are the best company hands down I've ever had…read more They are honest, professional, do excellent work, are swift to respond, and are very personable. I wholeheartedly recommend this family-owned business!

Thank you for a great job!! I recommend him anytime!! I am so please on his performance. Great…read morehonest guy!!

They replaced both my units and did so efficiently and at a reasonable price. They always answer…read morewhen called, great guys!

Tech was prompt and took care of the problem. Very happy with the service we received and…read moreabsolutely recommend this company!

Hey I just wanted to give a big thumbs up to Pilot Heating & Cooling. I called, they showed up, and…read morealthough I feared the worst, the technician had me up and going for a reasonable price. I was amazed and very pleased. 5 stars for sure.

Everyone, from Joseph (salesman) to the installers (Robert and both Justins) were punctual,…read moreknowledgeable, personable and very professional. They replaced my inside and outside HVAC units in a very proficient manner and left my home very clean! Thanks for a super experience!!

I strongly advise being cautious if you consider hiring Moorhead Service Company. Based on my…read morerecent experience, they use deceptive quoting practices, inflate their line items, and their representatives will blatantly lie to you to cover their tracks. Here is a breakdown of why I decided to take my business elsewhere: Wasted Time with "Assessments" for Set Prices: The representative insisted on an on-site assessment to take pictures and evaluate the job before sending a quote. However, when I later challenged their inflated price, they suddenly claimed that $310 is just their rigid "set price" for the project. If the price was truly fixed from the start, insisting on an on-site evaluation was a deceptive game and a complete waste of my time. Padded and Inaccurate Quotes: My project was a simple, brand-new vent Installation requiring a hole cut into the drywall and exterior. Despite sending clear photos and videos beforehand, the written estimates they provided included removing existing dryer ducting, removing old vent covers, and attaching the vent to existing ducts. There was absolutely no existing ductwork or covers to remove on my property. When I asked for an itemized invoice breaking down parts versus labor, they completely ignored the request. Dismissive of Competitor Quotes: I was upfront about having cheaper quotes (around $175-$190) and was trying to see if we could meet in the middle. When I provided screenshots of these competing quotes, the representative condescendingly asked if I had called any "actual big name companies" or just "contractors." Once it was clear they were significantly more expensive and couldn't justify their inflated price tag, they dug their heels in and stopped trying to work with me entirely. Blatant Lying About Communication: The most infuriating part was when the representative texted me claiming, "I've asked you to call me so I could explain everything and you never called." This was a straight-up lie. As you can see in the call log screenshot attached to this review, we had a 5-minute phone conversation just the day before where they even merged another person into the call. Lying to a customer's face to cover up your own poor communication is unacceptable. Overall, the lack of transparency, the blatant padding of the work estimate, the condescending attitude, and the outright lies left a terrible taste in my mouth. Save yourself the headache and go with a company that offers honest, upfront pricing and basic respect.