Replied instantly and actually got here early from the time they promised. Fix everything in two…read morehours! Seth came out knew what he was doing and was extremely professional. Will always call this company for any AC needs.

Have been responsive fair and proficient! We are on the maintenance program and they have been…read morehonest in honoring the commencements.

A couple of Sunday nights back, I noticed that our a/c was not cooling as it should. When I got up…read morethe next morning, there was no cool air being circulated, so I knew we needed service quickly. Monday morning, my wife called Bulverde Heating and Air, which is the company we had been using for our regular service. In talking with them, they advised that they could work us in that same week. On Thursday, after several unanswered calls, my wife reached them by text. They told us we weren't on the schedule, but they would work us in the following week. By Thursday of the next week, after not hearing from them, we started calling them. No returned calls led us to texting again. After finally getting a reply, they told us we were not on the schedule, so they would put us on for Tuesday of the next week. Well, that would take us into week 3, and as we have been sitting in record triple degree temps the entire time, I knew it was time to find someone else! You would think that if a company is selling a service that they would do what they say they will do. I was actually shocked that this company treated a client like they treated us. I understand that, with these record hot temps, most of these companies have more to do than they can handle. I get it. Just admit you can't do the job and let us find someone else. Word of mouth advertising is a two-edged sword. It can be the best advertising in the world. or it can be the worst. Guess which one they will get from me.

Robert was a good salesman that worked with us on what we needed and provided and excellent…read moreexperience. At least as excellent as it can be for having to buy two AC units. Prices were comparable to other companies and they offer much better guarantees for the units.

The Good Apex deserves credit for their emergency…read moreavailability and quick response time. When my A/C failed at 2AM on a Sunday, they were the only company able to come out immediately (I called at least 5 others). The technician arrived promptly, diagnosed the problem efficiently (faulty fan motor on my Carrier unit), and completed the repair within a couple hours, including a trip to source the part from their vendor. The Concerning The final cost was $2,303.60 for what I've since learned should typically cost $700-$1,000 (that is including emergency service fees). While I understand emergency calls command premium pricing, this felt excessive. Additionally, the quoted price increased from $2,000 to $2,303.60 when it was time to pay without clear explanation of the additional charges. My Takeaway Apex delivers on availability and technical competence when you're in a crisis. However, I'd strongly recommend getting multiple quotes if time permits, as their emergency pricing appears significantly above market rate. The convenience of immediate service came at a steep premium that I wasn't prepared for. Would I use them again? Only in a true emergency where no other options exist, and I'd request detailed pricing breakdowns upfront. For future customers: Get clear, written estimates before work begins, and ask about all potential additional fees.

I called Apex on a Friday afternoon after my AC started blowing hot air. John made it out in under…read morean hour and had my problem fixed soon after. I appreciated him not trying to hard sell and would recommend Apex to anyone looking for an honest technician.

Good communication and quick response. Repair to our A/C was priced well and easy to pay. Would…read moredefinitely recommend

I've been using Biking for almost 4 years and they are the best company hands down I've ever had…read more They are honest, professional, do excellent work, are swift to respond, and are very personable. I wholeheartedly recommend this family-owned business!

On a Sunday (after 7/4/26) Bladimir came out within 30 minutes of being called. Found the problem…read moreimmediately. Had the part on-hand! Within 20 mins., unit was fixed. Had outside unit double checked also, no problems. They are definately my go to company now. I will tell all my realty/realtor friends.

They came on time and fixed the AC in reasonable time. They charge reasonable prices.read more

Exceptional Service - Fair & fully transparent pricing. Tech's are professional and incredibly…read moreskilled/knowledgably.

Can not express how thrilled I am with the service I received today from Thomas at Classic…read moreServices. Very nice and friendly and talked me through the whole process of everything he found. Provided plenty of documentation and photos to see the process and issues. I highly recommend this company to anyone needing a great AC company on call. Looking forward to my further business with Classic Services. Another shoutout to Thomas again and representing this company with great customer service.

I've had a/c issues since I moved into my home 9 years ago. I've spent thousands of dollars…read moreliterally replacing several parts on things to get the house to cool. Every the same issue would pop up and the guy would tell me the last guy did something wrong. By this point I'd gotten enough education around a/c issues that I decided I needed to just call someone completely new and see if he'll listen. Tommy listened and walked me through some things first to help. Then he got someone out to tell me what's going on. He was honest about everything before work started. Hit a snag later on but let me know not to worry he'd make sure we got air going. He did that and the price was fair and not a cent more then what he told me it would be. the house is finally cooling like it did when I bought it.

Being new to the area we were skeptical when looking for AC repair and maintenance but this is a…read morecompany you can trust. We got honest, thorough information and they did a great job getting our AC back up and running well at a reasonable price.

I had such a great experience with this company! Called them and they were able to fit me in their…read moreschedule the same day! Very friendly and smart on AC. Their price was more than the other quote I got for a similar system (not same brand though) from another company, but the other company already had me spend over $2K on things that didn't fix it so I went with this company. I'm so happy with my choice and with Legacy--definitely recommend!!

They told my 86 year old mom that she needed a new evaporator coil. They sent an estimate of $1770…read more After she agreed and signed the estimate they raised it to $4700. That's crazy. I told her to call someone else.