A couple of Sunday nights back, I noticed that our a/c was not cooling as it should. When I got up the next morning, there was no cool air being circulated, so I knew we needed service quickly. Monday morning, my wife called Bulverde Heating and Air, which is the company we had been using for our regular service. In talking with them, they advised that they could work us in that same week. On Thursday, after several unanswered calls, my wife reached them by text. They told us we weren't on the schedule, but they would work us in the following week. By Thursday of the next week, after not hearing from them, we started calling them. No returned calls led us to texting again. After finally getting a reply, they told us we were not on the schedule, so they would put us on for Tuesday of the next week. Well, that would take us into week 3, and as we have been sitting in record triple degree temps the entire time, I knew it was time to find someone else! You would think that if a company is selling a service that they would do what they say they will do. I was actually shocked that this company treated a client like they treated us. I understand that, with these record hot temps, most of these companies have more to do than they can handle. I get it. Just admit you can't do the job and let us find someone else. Word of mouth advertising is a two-edged sword. It can be the best advertising in the world. or it can be the worst. Guess which one they will get from me. read more

Robert was a good salesman that worked with us on what we needed and provided and excellent experience. At least as excellent as it can be for having to buy two AC units. Prices were comparable to other companies and they offer much better guarantees for the units. read more

We have been using Bulverde Heating and Air Conditioning for many years. They have been quick to respond to all of our needs and we know that we can count on Craig. Their pricing is fair. Cannot imagine using anyone else. read more

This is a very badly managed company of one single unreliable person. Called him to do annual inspection which he did & said all was okay. The next week the AC quit cooling so I called him & he said he was on vacation for 2 weeks, not to bother him & that I should call someone else. read more

Craig came out to fix my heater. He claimed my issue was my Nest thermostat. After I downloaded the app, the problem persisted. Upon calling him back he claimed he didn't want to spend "Time" on my issue. Bad customer service or lack of knowledge? I would NOT use him or recommend him. read more

We have used Bulverde heating and air-conditioning for the past 12 years in two different homes plus a rental property. They are a small family owned company so there may not be able to respond immediately like the big guys but we know we can rely on Craig for fair and expert service. They never try to upsell like the big guys. They do what needs to be done and they have always done it right for us. read more

He showed up within hours during the snow storm and fixed our heater. No extra charges. Just great customer service. So thankful for this company read more

Our house was 85 degrees on a Saturday and Craig came over and it was fixed in 20 minutes. Life Saver.

These guys are awesome. Came home from beach on a Monday in June & our 27 year old Trane was dead. ordered a new Amana unit and they worked tirelessly all day in hot July heat to replace. I highly recommend this company. read more

I had a great experience with Craig and Bulverde Heating & AC. We had probably 7 companies come out and he was the only one that didn't make us feel like we were getting ripped off when we needed to buy a new a/c unit. The price was great, and he did a great job with installation. Made a stressful, expensive experience totally manageable. read more

If you want a reliable, honest and hard working group of guys, this is your AC company! They were efficient, quick and cleaned up everything after the install. Service after installation was just as quick and extremely affordable. I recommend this company to anyone in San Antonio looking for great service and a great deal. read more