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Lone Star Hvac

4.0 (4 reviews)
Closed • 9:00 am - 5:00 pm

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2 years ago

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Dodsons Killenair - Yes, this is not a shill review unlike some that may be on this page...

Dodsons Killenair

(13 reviews)

Poor service, poor communication and poor quality. I asked for a new install outdoor condenser to…read morematch the other in brand, install and pad. Reiterated this twice. When done I have an outdoor unit that is not the same brand, color or install. Are you kidding me? What a hodgepodge. On other work we even paid more, due to a mistake on Mr. Dodson's end. We treated him more than fair. They didn't even remove the dilapidated pad under the old condenser. I asked for them to put a new one. When they came out they slapped the new on top of the old one. This is the dodgiest work I have ever seen and I have been in construction 30 years. Please do yourself a favor and call a more experienced and seasoned professional who won't yell curse words at you after you paid him 100% for a quality job but will not honor the original quote request you asked him to do.

My experience is completely different than the other reviews here…read more Killenair was assigned to me by my Home Warrantee company and the tech showed up promptly, but I had not received a phone call to arranged the appointment, still - in the middle of a 100° heat wave (heat indexes ~ 110), I was grateful, as I have a medical condition (reflex sympathetic dystrophy) that makes this an emergency, not an inconvenience or discomfort. I specifically purchased and maintain a home warrantee because I cannot tolerate my A/C-Heating going out. The tech told me that due to the age of the system (1982) he was recommending replacement. This was on Thursday. I was told he would have his report in that day, that it normally took a day or two for them to approve things, that the system could be ordered in a day or so, and then it would take 4-5 hours to install. They were paid their $75 service call fee by check. When I had not heard anything by Tuesday, I called the home warrantee folks who said they had not heard back from Killenair at all. They bumped my claim to emergency priority status due to my medical condition and said they would contact Killenair to follow up. By Wednesday night, Killenair had not returned multiple phone calls and emails from the home warrantee company or me. Home warrantee work does not pay as well as "normal" work for these companies, during slow times it helps pay the bills, while during high demand times like this it is easy to let it take a back seat, but willfully ignoring work you have accepted-especially in a case like this where there are medical issues is inexcusable and unethical for any business. A second company had to be called in, a full week after Killenair completely failed in their commitments to both this customer and to the home warrantee company. I certainly hope they do better than Killenair (it's virtually impossible to do worse). Now, with another weekend intervening, it will likely be almost 2 full weeks before this gets resolved -at best. This is catastrophic for me, and I can not describe the pain it creates & may well send me to the ER. I would think not just twice, but three times before ever calling or using Killenair for any type of service. They certainly deserve to lose their contract with Old Republic Home Protection.

7K Mechanical - Bev Kokos President 7K Mechanical, Inc.

7K Mechanical

(3 reviews)

I would gladly recommend this amazing honest and knowledgeable company for any HVAC repair! After a…read moreend to a company we had used for many years we tried a company to fix our mini split that showed low Freon error codes. The "somewhat" fixed it but I think they were short staffed and not as knowledgeable. Another company owner recommended Geoff and 7K Mechanical after having her company mini split repaired successfully. From the first call to the correctly repaired unit everything was so professional and correct. Date and time was set for repair and was told I would receive a text on pending arrival which I did and an ETA. Geoff was on time and truck was clean, fully stocked and most of all he was delightful, knowledgeable and very thorough in detection and repairs. I called to get our main a/c also repaired at a later date that had been worked on by 3 or 4 different companies all saying they could not find the Freon leak but gladly charged to to replace the missing Freon. (We had one on that unit too!) Again, Geoff arrived on time, was extremely thorough and checked everything including the inside unit to make sure no additional leaks were found after finding the culprit. Geoff even mentioned a part that would extend the life of our unit which we gladly added. Prices were very fair! We are so grateful to have found a company that places ethics, honesty and knowledge above all else. It's a wonderful feeling to have a company to call on to make sure we stay warm and cool that has such integrity!

Bev and his crew of professionals performed a duct rebalancing for us with remarkable results,…read morecouldn't be happier! Before our house had rooms that were either too cold or too hot. Now the whole house is spot on perfect! They also fixed several leaks in the attic from prior work being done. On the day they were to preform the work they were running 30 minutes late for our appointment but they called to let us know. I'm sure that's the ex-military coming out in the owner. Unlike the other guys who give you a 4 hour window. Also being retired military I was given a discount on their work. Highly recommend, now have them in my contacts for HVAC system repair.

Lone Star Hvac - hvac - Updated May 2026

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