The only thing they are accurate about is draining your wallet. The DWP alerted us to a massive leak somewhere on our property. This company had us hire a company to tear up our front yard and concrete patio deck saying that a geyser of water would reveal itself...and no leak was found. They replaced our copper pipe with a cheap plastic one and said the problem was solved. But it wasn't-- the DWP confirmed we still have a massive leak. Accurate refused to admit they missed the leak-- and were quite hostile about it-- and refused to refund us the 7K payment. So now we are paying someone else to find the leak. Total nightmare. read more

Good quick service. But the problem root cause for water leak was undetected in official report out.

We have used Accurate Leak on 3 different occasions and each time they have been very responsive, reliable and helpful. We just had a toilet replaced and Gerry and Jose were so professional and worked very hard to make sure the job was done well. They went above and beyond to make sure all of the parts were replaced and threw in a new valve. I will definitely be calling them for my next plumbing need. read more

Accurate leak Locators handled our plumbing issue quickly and efficiently. They where on time and their pricing was competitive . We would highly recommend using this Company and I would not hesitate to use them again myself. read more

I've been dealing with this company for close to two months and spent nearly $3000 to determine the full extent of repairs that need to be completed. They are now pushing me off on a so-called subcontractor that I was never made aware of during all the work performed and telling me they're not going to complete repairs for me. Way to take a consumers money and not assist. The owner, Tony, personally called to promise me he would complete the work last week and then had his office call to cancel our appointment for Saturday and that they will not proceed. Bad form, Tony. Bad form. This company deserves zero stars for their lack of professionalism in such a stressful time. read more

AVOID this company. Dishonest and sneaky. Misrepresented their services, wasted my time and money, and charged my credit card without my authorization. I spoke to a lady over the phone telling her that rain was coming in through the stucco wall and had damaged my wood flooring. The lady proceeded to schedule an appointment and said they needed a credit card to secure it. The day before my appointment, they called to reschedule me because of a plumbing emergency so the needing a credit card to secure a day/time was just an excuse to get my card number, as you will see below. Two men came and I showed them the corner where the water had come in after the heavy rains that occurred months before. They listened and nodded as I explained how I needed their help doing a water test. I thought this would mean opening up the dry wall and spraying water from the outside in an orderly fashion to see how it's coming in. Instead, they walked around my unit and tested the water line. They turned on the shower on the 2nd floor which is nowhere near the area of the water intrusion. They eventually told me everything looked fine and that the damage is due to rain. Duh. When I pressed for a more ACCURATE explanation they said possibly from the window. I asked if they can confirm this by spraying water, opening the wall, etc. and they told me that they do not investigate anything related to rain water. This is an important detail that they just forgot to mention? I was very clear upfront that it was due to rain. They had two chances to walk away, either over the phone or when they first arrived. Clearly they cared more about collecting their $275 service fee than whether or not they were the right people for the job. I wrote on the work order "to be discussed" in the signature area, the two men angrily left, and then the next day I saw that they charged my credit card without my consent. My worst experience and I paid dearly for it. Please don't make the same mistake. Go elsewhere for help even if you have a plumbing issue. They are a dishonest company and don't deserve anyone's business. read more

INACCURATE: I'm not sure why they are called accurate! My insurance company had them come to my house because a pipe was leaking from my upstairs shower down into the garage. They were here for 15 minutes and said the same thing known and what I told them. They labeled a wall to cut. MISLEADING: For repair after the wall was open they wanted a credit card to "hold the appointment." I asked how much for the repair. 250-450 was the quote. They arrived and it was $850. I refused but they charged my card $125 for a house call! Outrageous! Who would agree to that?! RIPPED OFF! Don't ever trust these people and don't let your insurance have them come close to your house! read more

Accurate Leak Locators is anything but accurate leak locators. If I could give them a negative five-star rating on Yelp, I would. I have a leak under the slab of my house. My insurance company claims adjuster had Accurate Leak Locators come in to pinpoint the source of the leak on August 22, 2014. The guys that showed up were nice enough, but they didn't pinpoint the leak at all. They spent over an hour checking the area where I originally heard the leak and ended up putting some tape on several walls marked with "Cut and Test Here". After taking a bunch of pictures, they said they were done. When they left, I was no closer to knowing where the leak was than before they arrived. I called the company office to complain and was given the runaround by the person that answered the phone. I told her that the ONLY thing I expected her company to do was to pinpoint the leak and they didn't even get close. She started rambling on about "we have to test for asbestos" and I said "thanks very much" and just hung up. My regular plumber came by the same day and told me these guys didn't do anything useful. He told me that they should be able to pinpoint the leak within a radius of 12 inches or so. He had me call in another company, GOLDAK, Inc. These guys actually make the equipment used to find the leaks. It was a whole different experience! The guy from Goldak pinpointed the leak under the slab very precisely. He used compressed CO2 gas injected into the water lines and listened with a microphone attached to headphones. He located and labeled with masking tape EVERY water line to and from that area. He was very good. My opinion of Accurate Leak Locators is that they are in the practice of running up big bills and stringing out their customers. It was a complete waste of time calling out Accurate Leak Locators and I told my insurance company that they should remove these people from their list of approved plumbing contractors. P.S. "Becky" from Accurate Leak Locators has added a comment to my review which further underscores how little they actually care or listen to their customers. I spoke directly with the claims adjuster that hired them to locate the leak in my home. He expected them to mark the exact location of leak ... which was my expectation as well. Becky didn't even get my gender correct in her comment, so that should tell you how much she really knows about the situation here. read more

Our homeowner's insurance company sent Accurate Leak Locators to our home to install a small temporary electric water heater. (Our water heater was temporarily removed due to repairs needed in its closet.) They were unwilling to have it connected out on the porch, where our regular water heater's closet is. Apparently they were afraid someone would steal it. So, they put it in the middle of our only bathroom, attached under the sink. After they hooked it up, the two guys were saying things to each other like, "I don't hear anything-- I thought it would make a sound when it came on. Are you sure it's on? I think so..." Inspires confidence, eh? Only 3 days after it was installed, the temp water heater (which barely, pathetically, warmed the water to begin with, by the way) suddenly sprang a major leak and quickly flooded a portion of our flooring, including the entire hallway and part of the bedroom. I ran out and turned off the water to our unit, then had to use every towel we owned to sop up the water! I didn't have A.L.L.'s number, so in a panic to get the flood dealt with I called a contractor we had worked with before, who immediately came over to stop the leak by uninstalling the defective equipment and then removed the soaked flooring. (When my husband, who had their number, got home, he called A.L.L. to pick up the equipment.) I was expecting A.L.L. to at least cover this new claim's deductible, if not in fact compensate us for the damage for which they were responsible. However, the insurance guy informed us that because we didn't have A.L.L. remove the water heater, but had brought our contractor in to deal with it, A.L.L. would not take any responsibility for the damage, as they "couldn't be sure what had caused the leak". It's not a big mystery, guys; you brought the thing in, it failed almost immediately. We never touched it. But I guess you think we're lying, and that we did something to it to cause it to fail, huh? Even the word of the reputable contractor who cleaned up your mess isn't sufficient, apparently. That is the last time I let an insurance company dictate what company will do work on our property, if I can help it. Well, they lived up to their name, I guess; they accurately located a leak in our bathroom.... by causing it (and several thousands of dollars worth of damage). After this experience, we wouldn't trust Accurate Leak Locators to install a garden hose. read more

I had a pipe leaking in my living room wall which came up under my floor. Accurate leak was sent out by my homeowners insurance. They were wonderful. Had Anthony come out same day problem detected. Tony/ Roy came out to fix leak after insurance gave the go ahead and what should have been a 30 minute job turned into a 4 hr job but they stayed until It was done and I was so very appreciative after not having water for a week. He even came out the following day to change out shut off valve. I would recommend for any plumbing leak issues. read more

My insurance company used Accurate Leak Locators to install a temporary hot water heater in my home. Cory and Tony came out and did a great job. They are respectful, courteous and professional. I highly recommend this company. read more

Thank you Gabe & Adam! My home had a mysterious odor. Based on the google search of skunk and burnt rubber odors, it came up with sewer gas leak. The guys came out and heard me out, which I know can be hard to do when customers do there own research and think they are experts. He heard me out courteously, validated my concerns and walked me through checking what and where the odor might be coming from. They scoped my drain and thankfully it was not a sewer issue. We did figure out it was the dog that got skunked and a ceiling fan that was on its way out. The experience was pleasant, and the guys were genuine, courtesy, and mindful of the Covid19 procedures. I will definitely recommend Accurate in the future. Thanks Guys! read more

I have to express my gratitude for the team sent to our home today. This experience (slab leak, ruptured pipes, re-pipe, insurance) has been very stressful. Gerry and Andrew were so kind and explained the process thoroughly. Honestly, I do not think we could have asked for a better team. On the office end of things, Becky was thorough and patient as I asked probably 25+ different questions and scenarios-- and on more than one occasion! She was clear about the charges involved as we embarked on this journey as a self-paid customer. Ann, who also answers the phone, was courteous and promptly responded to our general inquiries. This business of leak detection comes at a time when homeowners find themselves in a less-than-favorable situation. I can only imagine the tone that customers must address these kind people with during the course of an interaction. Thank you, Accurate Leak Locators! You guys are super cool. read more

My insurance company sent Accurate Leak Locators out and they were able to come the same day. Tony and Cory were very professional, answered all of my questions and were a pleasure to work with. I appreciate service providers who are respectful and don't try to take advantage of my lack of knowledge about plumbing. I would definitely recommend them to anyone needing service. read more

After reviewing many of the reviews for plumbing services on Yelp, I selected Accurate Leak Locators to repair a hot water pipe slab leak in our home. Mike Falco and his assistant Matt arrived ahead of schedule and were professional from start to finish. I prepared for the worst case scenario based on experiences of neighbors and family members with similar plumbing issues. (Oh boy time to postpone that Caribbean cruise) To my surprise, the repair was completed in a short time with minimal disruption and reasonably within budget. It is hoped Becky, Mat and Mike are recognized by their leadership for their excellent customer service, stellar workmanship and representation of Accurate Leak Locators organization. read more

HIGHLY RECOMMENDED! This company saved me so much time and saved me from getting ripped off over $5,000 from a corrupt/incompetent plumbing company! I had a plumbing company sent by my home warranty come and diagnose the cause of a leak in my house. The plumber diagnosed a slab leak using a pressurized test. This company was a NIGHTMARE to deal with. First, I required me to first get an asbestos test before any estimates can be made to fix it (that's fine, I don't want anyone's health in jeopardy. I shelled out the $550 for a professional test, it came back positive in the joint compound). Next, I had to have an asbestos abatement company remove my drywall so they can test the manifold before they could even write up an estimate - then after its tested and they figured out how to reroute it, I would have to have more drywall abated to reroute the line. This would be over $5k just to open the walls! I might as well repipe my house for that. I asked the owner/manager Elena if they can do sound detection (because I've seen it before) and she literally told me "there is no magic sound equipment that allows us to hear water running in the ground." Clearly, she thought I was stupid! After some arguing back and fourth, I decided to call AAA for help. Mind you, by this point - I'd been living in my house for a week with no water (because we kept it off unless we needed it) and the water damage had expanded from the entry way now into the kitchen/dining area, living room and hallway. AAA sent out Accurate Leak Locators to basically confirm the "slab leak". Oscar and Roy were dispatched to help and let me tell you a couple things about my SUBURB experience with them: FIRST: they were extremely professional. They arrived right on time and were very patient with me as I tried to explain everything going on in my layman's terms. SECOND: they explained everything they were going to do before they did it, and explained why it needed to be done. I appreciated this because as a homeowner, we are destined to run into issues like this again sooner or later - and now I have first hand experience to make sure it's done right the first time next time. THIRD: they got right to work and let me tell you - they knew EXACTLY what they were doing! These two gentlemen were clearly extremely knowledgeable and didn't waste a second. BTW we had a great LOL moment when they pulled out that 'magic sound equipment' the other company swore didn't exist!! HAHA FOURTH: they accomplished what the other company couldn't and accurately diagnosed the issue - which wasn't a slab leak at all. Turns out the plumber from the other company didn't isolate the domestic line. He took the pressure reading from the wrong water valve/outlet (whatever they are called). The pressure dropped because I have a sprinkler leak and the source of the water leak in my home was actually my AC unit. Oscar and Roy pulled me aside and showed me everything and why the plumber was incorrect and how it should be done. FIFTH: They didn't just leave it at that! These guys went above and beyond and even helped give me some advice on the next steps I need to take to get my AC fixed! I am so beyond grateful for these gentlemen for all of their knowledge, professionalism and kindness. To make things even better, I emailed the company "info" website on the business card to let the company know what a great job Oscar and Roy did. Well, the next morning I got a personal call from the owner himself thanking me for the positive feedback. This company is 100% about customer service and I'll be using them for all my leak detection and plumbing needs in the future! Thanks Accurate Leak! read more

Last night our ceiling started leaking in the laundry room. Accurate Leak Locators came out the same day we contacted them and identified where the leak was coming from and performed the repair. Anthony and team were professional and courteous. We will definitely seek their services if we have any future plumbing needs. read more

Gabe and Cory came to my house today to repair a couple of issues. They are friendly, personable and efficient. I am very impressed with their knowledge and they took the time to show me the issues as well. It's hard to find professionals like Gabe and Corey. We still have a couple of minor plumbing issues to fix and I will define be using Accurate Leak again and requesting Gabe and Cory to be the guys to come back. read more

So we found out that we had a slab leak in our new home. I was able to get my insurance to send out a plumber. They sent Accurate Leak. Jeremy and his team came out the first day. And were able to investigate the leak and fully determine where and what could be down without cutting into the concrete. The work was going to be to much for the time that was left in the day. Jeremy was upfront and knowledgeable about what he could do and what may change within the scope of the repair when they actually dig into the concrete. With the help of the front office I was able to get an appointment for them to come out the next morning. Jeremy and his team was there on time and was able to get straight to work since my insurance had already approved it. They were able to reroute and fix the pipe. It ended up being a bigger job then they thought. Thanks to Jeremy and the company for sending out an extra team to help get the work done that day. It was a trying time with the water coming up from the floor and Christmas just around the corner. Thank you for your hard work and dedication to doing it right and doing your best to not inconvenience my family and I. read more

Unfortunately my husband and I woke up this morning to water leaking from our family room and kitchen ceiling. Servepro recommended Accurate Leak Locators, who came out to our home immediately and fixed our problems. The Technicians Gerald (Gerry) and Anthony were absolutely incredible. We are so appreciative of how they took the time to explain things and had given recommendations for future repairs that may need to be addressed soon. It was a pleasure having them in our home and look forward to doing business with them in the future. Thanks so very much again Gerry and Anthony!! read more

Mike and Cory were courteous and efficient with diagnosing a between floors leak in our condo. Once the problem was found, they made the repair quickly and did a professional and clean job. I would definitely use them again. read more

The guys were prompt, coming right away. They did a great job, were nice and reasonably priced. I will definitely call them again if needed.

Called and spoke to Liz I believe her name was. I was trying to refer a customer over to them for a leak detection service and repairs. She rudely asked "And who is this?".. Sorry, but you need to hire people there with better customer service and phone skills. I have the capacity to refer multiple jobs to you, but now, consider that opportunity gone! I hung up; no thanks! read more

Gabe and Adam were professional, efficient, and friendly. My mom and I were amazed at how quickly they located the leak, fixed it, and completed a sound check. We initially worked with them at the recommendation of AAA, However, NOW, we would definitely call them again based on our personal experience. read more

The technicians that were dispatched to our home provided horrible service and had poor attitudes.

Accurate Leak Locaters have gone above and beyond for my family twice! Both time they came right away, were dependable, so kind, caring and willing to to what ever to help both my mom on one occasion and my dad on another!! Unbelievable that there are businesses with a small business heart still out there!! You have to call them for all your plumbing needs- they are quick, precise, and caring and won't charge you crazy rates like "WeCare", who we will never go back to! read more

I had a leak in my bathroom sink.. AAA called these guys to come find it.. Took them a while to find (it fixed itself) but they stayed and found it cause they knew there was one and didn't want to leave it.. Very knowledgeable, friendly (but not overly), & kind, and did their stuff.. i got the Tony & Cory team.. I will most definitely pass their number on to those that need their services!! read more

We had a massive leak that another plumber and an engineer could not locate. Mike and Eric came outd, were able to locate the leak and make the repairs within a few hours. Mike was extremely informative of the situation, professional and friendly. I would definitely use their services in the future and recommend them to others. Thanks guys! read more

Although they came out the same day, they required my credit card and $275 prepayment before agreeing to schedule the appointment . Mike and his partner arrived promptly on a Friday afternoon, spent 25 minutes detecting location of slab leak, and said a report and estimate would be sent asap. I called their office on Monday morning for the report, and they emailed it within 15 minutes. I was disappointed in the quality of their $275 report as it didn't provide more specific details than "there is a leak in the hot line. This is under the tile flooring of the laundry room / hallway area. Due to this leak being under tile flooring we recommend to reroute the line. Reroute estimate of line $2200.00 for 3/4" line approx 30'. Until the leak is isolated we cannot confirm the path or exact cost of the reroute " I initially called them because the hallway tile floor was hot, so they didn't really offer much more info for the 25 minutes work and $275. A day later I saw an ad from another company with $99 leak detection. Looks like Accurate Leak Locator services are overpriced and the $275 can't be credited against cost of their repairs. read more

My insurance company sent Accurate Leak Locators out to find the leak in my shower. Howard and Michael came out and I could not have been more pleased. On time, courteous and professional. Howard made sure to introduce himself and give me a business card before entering my home. He said I should always know who is entering my home. They were here for 2 hours checking all my water outlets and thru diligent investigation and frustration found the exact cause of the problem. I think these two men were fabulous. Howard is superman in my eyes!!!! read more

I have Auto Club for insurance. Had a small crack in a 4 inch elbow pipe running under a toilet on the second floor. Auto Club sent out Accurate Leak to inspect, then I agreed to have them do the repair. They showed up to the house as scheduled and suddenly the charges were completely different. Much higher than originally planned. I called their office, but they were simply rude (too much work I guess). I told the supervisor I would let them do the work if $$'s were as originally quoted, but they would have none of that. In the end, I asked them to leave. WOULD NEVER USE OR REFER THEM AGAIN !! read more

Accurate Leak Locators & Plumbing ("Accurate") was appointed by my insurance company to correct plumbing repairs at my home that were actually made worse by another plumbing company. After experiencing such a negative result with the first company, to say that I was skeptical about plumbers is an understatement. However, from day one with "Accurate" I felt that I was in good hands and that this time, there would be a positive outcome. Tony Falco, the experienced and dedicated owner of the company, was involved in every step of the work. He and his well-trained, hard-working team confronted each plumbing issue with purpose and determination. They were professional, respectful, knowledgeable, on time, and diligent workers. They literally left no stone unturned in order to fix the problems. The plumbing work is now complete and I could not be happier with the results. Going forward, Accurate Leak Locators & Plumbing will be my go-to for any/all of my plumbing needs. I highly recommend their services. They are SIMPLY THE BEST. read more

Accurate Leak Locators were sent to my home by my insurance company (AAA) to locate and repair a water leak in my kitchen. They quickly found the leak in the wall, opened it up, cut out the leaking section, and spliced in a new section of copper pipe. I found them to be quick, efficient, polite, and professional. They accept credit cards, but since that would have necessitated them calling in the authorization, I paid by check. (The leak repair was not covered by insurance, only the damage repair). My only disappointment was that they could not repair the adjacent (long-standing) drain leak, since they had another call to attend to. read more

We have a Flush Master toilet. Not only did Howard come out the day I called, he put in the new parts and waived the service call fee. I would highly recommend Accurate Leak Locators. read more

We had a sudden leak in our attic and AAA sent out this company to get the leak stopped. Mike Falco came out and determined we had multiple leaks in our attic because rats were eating at our water lines. He was very through in his work. He was able to get the leaks stopped so our family of 6 could continue to stay in the house. He handed us his business card and said if we had any questions or concerns to contact him. About 2 hours after he left we heard a leak from another room. I called Mike back and said he would be out first thing in the morning. He came back out and found additional leaks. He was able to fix those leaks so that we could continue to stay in the house with the kids. He was very knowledgeable. We appreciate you taking your time to answer all of our questions and your concern over keeping us in our home till the insurance adjuster made contact with us. read more

I had a major leak from the unit above me. I called Accurate Leak Locators and they came out within the hour. Not only did they take care of the problem the cost was very reasonable! Thank you Accurate Leak Locators! read more

Broke things and rude person. Was DISAPPOINTED with this company and especially the owner. We had a slab leak and at first the company was great. The first crew that came out fixed the issues by capping the problem. Very friendly. Then when the second group came to repipe the line. That is when all went down. The second group was goofy around while working. I was okay with it if they were doing the job. Fine. But when they left I did a walk through to see since they did not do it with me. They just handed me a Paper and told me my faucet had less pressure and that was that. So I walked through their work which I should have done when they were there. They broke a cabinet door, cracked a cutting board, used my own personal ladder without asking, left Trash and such in the garage, never cleaned up, and left their tape on the group. I called the company to see if they could come back and fix and clean. They sent them back. They did it and that ok until they handed me the phone and TONY the owner was on the phone. He was so DEGRADING. He was SO RUDE and UNPROFESSIONAL. I was so shocked. Telling me I didn't know what I was taking about. Telling me my house was old and I did it. I was COMPLETELY SHOCKED by his tone and how DISRESPECTFUL he was in all senses. I will NEVER use this company again. Worse part of this is when I called the next person in charge about this situation, that is when I found out he was the owner. So I bet no action will take place. read more

Typical slab leak scenario, u stumble out of bed to the Bathroom and step in a puddle of water soaked carpet. First thought , "what the bleep??? Second thought oh no.... bleep third thought ,$$$$$ not to fear ... called the insurance company ($5000 deductible wasn't cool. So out of pocket we went,,,, took Nationwides recommendation... that's when Jerry from Accurate Leak Locators showed up at 5:15 pm and - didn't charge after hours, Found the location of leak within 5 minutes. I called back next day received a quote and scheduled for following day. Jerry and his associate arrived promptly with a courtesy call 30 minutes before arrival. They staged the area, jack hammered a small hole and fixed the leak, replaced cement and off they went in less than 4 hours. Jerry was professional , reassuring and quite skilled at what he does. I don't write a lot of these (i should) but I felt compelled to do so with this company! If u have the unfortunate burden of a leak, feel confident in your choice with leak locators. read more

Excellent. Gerald and Andrew came to my home to repair a cold water slab leak . They were on time, courteous and professional. The leak location was detected quickly and repaired quickly. I was given a detailed explanation of work being done and a view of the active leak. I highly recommend Accurate Leak Locators if you want professional work at the best price. read more

Our family has use AL for 3 occasions now. Recently a leak has occurred from our dining room light fixtures when the upstair sink/shower is on. This is the same issue that they came to fix about 10 months ago. At the time AC said there was no piping problem. They would also guarantee it for 1 year. They charged 275 dollars for the inspection and said it was a shower enclosure problem. Now the the same exact leak happened again in the exact same light fixture. Just by leaving the upstair faucet on for 3 minutes, water will leak out of the dining room light fixture downstairs. I called them to come out and check the pipe again but they want to charge me again for the inspection. They refuse to honor the 1 year warranty. Also the lady Becky on the phone didn't even want to try to understand the situation and just aggressively dodging the idea that they would guarantee anything at all. So I highly recommend to avoid using their services. It's dishonest to guarantee for 1 year and refuse it 10 months later. We have been a loyal customer to AL for all our family houses plumbing need. I guess I have to look for a new plumbing service now. read more