Absolutely shocking service! I have been trying to contact one of the workers about a certificate…read morefor the windscreen I need to have in order to pass my wof. I have tried contacting serval times and no response even though he said he would send it through. A customer it blows my mind how unprofessional some workers are !

The folks at Maidstone have taken over for my old mechanics that I used and trusted in Grey Lynn…read more Maidstone is located about a block away from the Repco on Great North Road. We had recently purchased a used Honda CR-V and when it was taken to Honda they said it needed $4900 worth of repairs. We are very suspicious that Honda was going over the top in trying to restore the car to factory new conditions and that was impractical and unreasonable in our opinion. We took the car to Maidstone and they were able to look at it quickly and came back with a few of the same repairs Honda was suggesting. In one case they agree with Honda on a repair and getting the part as genuine Honda part. The remainder of the repairs were either cheaper, or they felt were not sensible to perform at this stage. As a result we saved several thousand dollars compared to Honda's repair suggestions. At the end we forgot to get a windshield wiper replaced on the rear of the vehicle and Maidstone gave it to us and didn't charge. They seemed like reputable and honest mechanics who stand behind their work and will make sensible recommendations. We will be taking all of our vehicles to Maidstone moving forward.

So I go to renew my warrant, and guess what? The chips on the windscreen that passed LAST time now…read moreare too dangerous. Awesome. I always hate getting repairs done on my car, it always ends up a ain in the wallet, but I checked out Novus because of their awesome 'Show us your crack' ads that I can never get out of my head! So get it checked, no good, needs replacing. Within 5 minutes I've got a time orgaised for them to come out to my place and get the job done the next day, not bad. The service man who came to replace the windscreen was excellent, arrived on time, had the windscreen replaced in less than an hour, and even lent me his phone to call the office to pay with credit card over the phone. All in all, a much less painful experience than I expected. I definitely know who to show my crack to next time!