always charging me more. there was a leakage which I already…read moreknew and for telling me that there is a leakage they charged me half labor. even for filter and oil they charged me extra though it is included in the service package. this is not the first time. they always charge me extra whenever I go there.

These guys go above and beyond! I could recommend them enough…read more We get our car serviced here and take it here for any repairs or little fixes it needs. Each and every time I stop in, they are more than happy to help, even if it's something small.

We bought a new triton from Andrew Simms Newmarket last year, the first service was free and not…read moreanything to write about. But it was due for the first year/15000km service this month. First they had it wrong in their system so no reminder, then I had to beg for a courtesy car, and had to wait over a week for a day with a runabout. I arrive promptly at 9am and they hand over keys to a mirage which was parked wedged so tight between two other vehicles I had to flag down a rep to extract it. The loaner was dirty, inside and out. With the tank almost on empty. 4pm and noone bothered to call, so I called them... Kept on hold for 15mins while the rep finds my car... It's in the groomers, head on over (in rush hour traffic) and it should be ready when you get here. I arrive at 4.35pm The bill astounded me.... $750! For a standard service and oil change on a new vehicle with less than 11,000km!! It was $250 to service my Lexus at Toyota!!! We expressed our dissatisfaction and disappointment and the rep couldn't care less, he just took the credit card and swiped the transaction through. And then threw back the keys. Left to go find our car, it was nowhere to be seen in the top lot. We trapsed back in to ask where our vehicle is located... 15mins later while standing in the cold... Our wet, barely groomed truck arrived back. The vacuum didn't see the inside of the car. And the windows still had smears all over them. And the floor mats were worse for it all. What a complete failure of a service experience. We will never return and not be buying another Mitsubishi or anything with Andrew Simms. And I will definitely not recommend them. And look for another dealership to service the remaining scheduled services.

I took my car in for a replacement engine part and was advised it would take an hour, it was done…read moreexactly on time and better than that my car was washed including the wheels and vacuumed wow incredible service, I got such a surprise when I went to drive away and it was sparkling - good on you Service Team excellent effort

Extremely capable, friendly fellows, never had any trouble with them and was thoroughly impressed…read morewith how knowledgeable they are. Special thanks to Jun and Jeff for the helping with sourcing the tyres + getting that alignment issue that no other shops could figure out. I'd recommend all to give these guys a try the next time you need similar service. The shops usually pretty busy so may need to book in advance.

Yeah, it was actually horrific....Firstly, I couldn't get a time whenever I called. If I called on…read moreMonday, they would ask me to come next week in the middle of the day leaving my work.....If you're so busy with your current clients, then stop selling out vouchers on Group On and wasting our time....The customer service was soo horrible that I felt like I was getting it done for free.... Secondly, the number they have advertised, they never ever pick up that phone...I called like 20 times but no response....I had to go down there (13 km drive) to get an appointment and was told that ohh, we're busy so we don't pick up phones....To get it done, I had to call in sick at work because apparently, they r booked over the weekends even if you call 1 week prior....After all this, I expected at least the wheel alignment job would be perfect...Noops....not at all....I still need to tilt the wheel a bit towards the right to keep the car straight.....I was so appalled by this experience that I didn't bother going back to get it fixed cause I know, I'll get a lame excuse only from their side....I took it straight to Beyond Wheels, Otahuhu....They r just awesome....gave me a computer generated report showing the metrics before alignment and after that....

Grattan Collision Repairs have fortunately not had to deal with my car for a couple of years now…read more(touch wood), but when they did, it was a few times in short space of time. After needing a bumper repair and then a whole new bonnet within a few months, I appreciated the speed at which both were completed, as I desperately required my car for uni. There was great effort made to source the cheapest parts, and being a student this greatly helped. I was fortunate to be informed throughout the processes and my car looks as good as new. $4000 ono for anyone interested.

Grattan Collision Repairs overwhelmingly impressed me when they repaired my car. Louis the Office…read moreManager is pleasant, professional, honest and does exactly what he has quoted to do. The extra-mile service, the finish on the car, and the price all were exceptional Thank you Team- I thoroughly recommend you!! It was a pleasure to deal with you. Jude Crichton Joie de Vivre Florists

Recently had some door locks that required to be keyed alike so went to Armstrongs Green Lane as…read moreI've been a few times before and always found them to be very helpful and obliging so highly recommend them Thanks everyone Tony

Armstrong was engaged by AA to assist us when our only car key was stolen. We advised AA it was…read moreurgent because we were stranded with an 11 month old baby. AA advised Armstrong would be there in 15-60 minutes. They arrived after about 80 minutes. When the locksmith arrived, he got to work without delay, however he never really spoke to us. We waited near the car with our 11 month old baby for TWO HOURS while the locksmith continued trying to create a replacement key. At no stage did the locksmith bother to tell us it would take hours, or we would have found another way to get our daughter home right away. After more than 2 hours, we asked what was happening and the locksmith said it would be another half hour. At this stage, we got our daughter home in an Uber. After another hour the locksmith said he didn't know how to create a replacement key. We got another locksmith out the next day who explained it would take a few hours and that we didn't need to be there. They created the replacement key without any fuss. We have now had to phone and ask Armstrong for their invoice 3 times ($180 for the call-out!) so we can submit it with an insurance claim. They keep promising to send the invoice but have failed to do so.

Great service. Receptionist was polite and well spoken. The tinting was well priced and completed…read moreto a high standard. Couldn't have asked for more. Highly recommended.

Very rude service, as a female I like to be treated with respect to do with car related stuff. Girl…read moredoesn't bother greeting me when I walk in, she is unfriendly and treats me like I'm stupid even smirking because I ask her about four questions max, then gave her a basic request for picking up my car after hours and showed her where to put car key. SO NORMAL CONSIDERING ITS THE KEY TO GET INTO MY CAR. Thought they gave me wrong tint in car so emailed about this, thought I'd also briefly mention how I was spoken to, after clearing up the tint misunderstanding, she sends an essay back to me saying I asked 'so many questions' and 'was difficult to follow' and she had to 'process all I said and that I gave her very detailed instructions that were hard for her to process in regards to a simple request to do with my car key. So people are supposed to just come in and pay then leave?? Very rude will never go back there for anything. Rude and sexist in my opinion.

My trusty Toyota was starting to show her age, and instead of spending big bucks on getting her…read moreback to her prime, I chose to sell her, and go German. She wasn't a realm Toyota anyway, more a Chevy in drag, so good riddance. My heart was set on a three series BMW, leather seats and all the trimmings. And I knew just where to get one. Pacific Cars on Wairau Road is a great place to get a good second hand car, and the sales staff members were second to none. You can take your next car for a test drive, and they present them in tip top shape. They'll even sell your old one if you so wished. I chose to sell privately, but did pick up a beauty of an Audi. Maybe not the Beemer I wanted, but at two grand cheaper, she offered everything the BMW could give, and a little more.

The car I bought a couple of months ago needed its first WoF under my ownership last week, and…read moreafter hearing good things, I booked it in at Auto Services on Thursday morning. They're a little hard to find, down tiny Eden Street in Newmarket, next to the Carbon Garage. My first (niggling) complaint is that when my car had issues they needed to inform me of, they didn't phone me, they texted me. I didn't hear it, and so my car was sat there for a couple of hours longer than it needed to. It failed the WoF, unfortunately, due to rust and a couple of mechanical things. After getting the rust seen to, we brought it back late Friday afternoon, and it was ready to go Saturday morning. I was very impressed with the turnaround time, as I know they had to order parts to get it done. The cost was maybe a little expensive - as it was my first WoF in NZ, I have nothing to compare it to, but Newmarket tends to be more expensive than other areas in my experience. The WoF itself was $48, the repairs a couple of hundred on top of that. I'll definitely take it back there for future WoFs, because it's within walking distance of my home, and everyone working there that I dealt with was very friendly and helpful, happy to show us the rust, explain the mechanical problems, give us price quotes on what needed to be done and get it done when we needed it.