03/19/2013 Update: Soon after posting this (see below), Robbie from Acclaimed personally got in contact with me. Acclaimed worked with me to reach a reasonable settlement, and I'm satisfied. So, I've changed their Rating from 1 Star to 3 Stars ("A-OK"). Thanks, Acclaimed. :) --- My delivery was delayed by two weeks. Items were delivered broken. Some items were not even delivered. The company offered me only $27.60 to settle. These are things you absolutely should know before entrusting your property to this company. I was moving from Los Angeles to Denver. They picked up my things October 30th, promised delivery on November 6th. Delivery occurred on the 20th. During this two-week interim, I was not called once. I had to take it upon myself to make daily phone calls and to finally reach the driver, himself. Acclaimed simply said --It's on the way, and we can't promise anything. When my things finally arrived, some were broken. Some were never even delivered. Were they stolen when they packed my things? Stolen along the way? I have no idea. Thankfully, I had taken photos of the packing process (I paid for professional packing of everything) and immediately began to inspect everything upon delivery. I took my time. Acclaimed has a settlement process, and they offered me $27.60. My missing mounting unit for my television was $100, by itself. Don't, don't, don't entrust your things to this company. They made an already stressful experience almost intolerable. I would recommend any other company. Definitely not Acclaimed. [Edit: Looking at the other reviews, it's apparently a complete and total disaster with this company, or five stars. If I knew what I know now, I wouldn't take the risk. Not even if they offer a coupon.] read more

Terrible.After I moved a lot of stuff was missing and broken...I only moved about 20 miles.Calls to them were worthless.I did manage to retrieve a valuable mirror after threatening to stop payment.I checked the back of the truck before they left & it was empty.They must have brought a 2nd truck & off loaded some stuff before arriving at my new place.Among the missing was a large box of personal papers.This was almost 7 years ago.Since then I've had 4 episodes of identity theft and large fraudulent charges-just yesterday another $1300.I truly believe it's a result of their theft.Do not use under any circumstance!!! read more

AVOID THIS COMPANY AT ALL COST. They tricked me by advertising the name "Hawaii Island Movers," (I thought this was Island Movers, the reputable company in Hawaii) as well as into an unauthorized charge, which I am now pursuing a lawsuit for. They lost personal belongings of mine, were 2-months late in delivering my things, I have boxes that belong to someone else, the boxes that are mine are damaged and in terrible shape, and I have lost personal money on my business because I trusted this company by shipping my business from Seattle to Hawaii. I moved from Seattle back home to Hawai'i and solicited bids from various moving companies. Hawaii Island Movers was the most affordable, plus they stated they'd assist with door to door pickup and delivery. For 100 cubic feet, they quoted me $2,500. Come pickup day- no one told me a different company (Acclaimed Movers and Storage) would be picking up my belongings. Niky D. (the person who quoted me) had a Hawaii Island Movers email and website. Today, both are not working (strange). Unfortunately, at this point, we have our plane tickets to move to Hawaii, we have a move out date, and I cannot start the process over again to find a new shipping company. So, I was stuck with these guys. At pick up, I was quoted to retrieve my personal belongings in a month. I had to put 50% down payment and told the guy how uncomfortable I was giving him my money while he treated my personal stuff like they were meant to be thrown in a dumpster. He laughed. Told me stop worrying and chill out. I knew at this very moment this whole thing was bad news and I got scammed. 3 months I had finally received my belongings. In between then, I called multiple times and spoke to multiple people who had no real idea where my stuff was located. First, I was told it didn't leave Seattle. Second, I was told it was already shipped to Hawai'i. Third time, it was just arriving in Long Beach California from Seattle and about to leave Long Beach to Hawaii. Finally- Island Movers calls and tells me they've messed up because of the holidays and that my belongings were for sure on its way. Because I have now lost about $2,500 on my personal business (I have client's work in my boxes and couldn't work on their businesses since I couldn't access their work) - I ask for some a discount to help alleviate my expenditures. They say I must talk to their manager. Guy calls me back and instead of taking my claim, he's more concerned about my business consulting services since he's quitting in a month and needed my services (WTH!). He says he just needs to take my credit card to have on file, and that nothing will be charged until he looks into things. 24 hours later- they charge me the remaining 50% balance due and completely goes against their word. Arrival day was ok, expect that we are now missing boxes. We were clearly the last delivery that morning and the moving guys had extra belongings in their truck and asked if it were ours and if we wanted it. Wow! Yes, I can understand I moved during the holidays - but this company agreed to the services, took on my business and have a responsibility to uphold their end of the deal or give me my money back. On top of that- the chaos and disorganization along the way makes me realize that no one here is trained properly or has any idea how to do their jobs. Last thing - a guy calls me a week later and tells me he has one of my 5 missing boxes. He opened it and dug through my paperwork to find out whose box this was. It's my personal business documents. Thank god! I met him to pick up my belongings. He told me his story and its worst. He was charged $4k extra on top of the estimate he was provided, and it took 5-additional months to receive his belongings. I now started investigating Acclaimed Movers and have found numerous similar complaints. This company is under investigation. I am adding my name to the many complaints now to ensure others don't fall for the same scam I fell into. I've also contacted the actual Island Movers to inform them of the branding trick. I hope this review helps others seriously avoid this company. read more

Acclaimed Movers & Storage - Movers Near Me - Lancaster, CA, California

AM&S is unfortunately, the epitome of unprofessional, the embodiment of deception, and the defacto example of what you want to avoid when asking a moving company to handle your personal belongings. You can NOT trust AM&S to treat your possessions with the care, security, and trust that they should be. They will over-promise and under-deliver, and not feel bad in the least when you are inconvenienced by their mediocrity. Even after asking if AM&S could deliver within a specified window and receiving assurance that such a delivery was feasible, AM&S reneged on this commitment and scheduled delivery for the following week, thus disrupting a new job-start date, travel plans, and forcing extra costs to be incurred (temporary kitchen utensil and furniture arrangements, eating out, etc). Itemization of (some) Failures by AM&S: --Failure to Notify of impending Delay --Failure to return any subsequent phone call within timeframe specified by AM&S, or return phone call at all --Failure to Meet Agreed upon deadline --Failure to offer any kind of consolation, consideration, or compensation to customer --Failure to speak to a 'person' and instead resorted to 'contract speak' and quoting business policy in order to explain AM&S's behavior and business conduct. --Failure to meet delivery date by more than five (5) days You may be tempted to save money by using this service, but the peace of mind (and potential loss of your belongings) that you will lose as a result of dealing with the incompetence of this company is NOT worth that dollar savings. Do yourself a favor and consider a moving company that has demonstrated and earned its opportunity to do business with you, and one that is more deserving of your trust. Oh, and I see their PR-damage-control rep, "Eugina C." is berating and attacking former customers on Yelp as well. If you are still thinking about using this service, just look for her and see how they respond to 1-star reviews, and ask yourself if that is how you want to be treated. Also, Google Reviews seems to be planted with a lot of fake reviews for this service - all the people who reviewed the service gave it 5 stars and it was the only review that each of the individuals had ever written (and all within a 3 months period of today)! To wrap up, don't trust the Better Business Bureau's review of their service. It is shady that the BBB could accredit this service, but a crowd-sourced review system like Yelp could tell a completely different story. read more

DO NOT USE THIS COMPANY. They are a scam!! I am appalled that they are still in business somehow. I would give them 0 stars if I could. Where to even start with these people? "Gina" the salesperson quoted us a very competitive rate so we moved forward with booking and she told us our furniture would be in Los Angeles (from Atlanta) within a week. We then found out that we had to pay an extra $1,000 because they claimed their moving truck couldn't easily get to our townhouse (What??) In a hurry to get things moving, we said okay and signed the contract. Shame on us for not reading every last bit of the fine print! Turns out their contract reads that you will get your furniture WITHIN 30 DAYS. A month!! That is not acceptable! The worst part, however, was their awful, terrible "customer service." Their inept phone-answerer Jen gave us bad information and lied to us SEVERAL times. In fact, after over 2 weeks of bad information and vague answers about where our furniture was, we had to threaten to call our lawyer and claim lost/stolen goods by the company before she would then tell us that our furniture was still in Atlanta! After 2 weeks! Just sitting there in the summer heat on a truck! And that it would be another 2 weeks before our furniture would arrive in L.A. The very next day we got a call from the moving truck driver saying he would be there within 24 hours. Well, which is it? Tomorrow or 2 weeks from now? We called back Jen and asked to talk to her supervisor, who must not exist because she wouldn't give us a name or connect us with anyone after multiple attempts at asking. Multiple times Jen said she would call us back with better information and she never did. TERRIBLE "SERVICE." When the movers arrived, they refused to unload our furniture until we gave them $100 cash. I saw on other reviews that this was a scam they were running, so I offered them $62 in cash and they said okay, which PROVES that this is a scam they run to hold your furniture hostage until you give them a "tip" up front. If the company really required $100 "for more than 72 feet to the door of the house" they would not have accepted $62. Furthermore, all kinds of things were broken when they arrived and just so we don't have to deal with their ineptitude anymore we are just dealing with it. THIS COMPANY IS A SCAM!!! STAY FAR AWAY!!!! read more

Do NOT hire this company. I was in a time crunch to get out of my apartment unexpectedly and not only did Acclaimed not show up in the two hour window that they were supposed to but they also did'n't even call to say that they would be late! And they do not offer a discount for being late! I had to call to check in with them myself and Gina at the front desk had no idea where the movers were and could not get a hold of them. After 30 minutes of waiting for her to call me back, I called Aliance (another NoHO moving company) and they ACTUALLY SHOWED UP less than an hour from my call. The worst part is that Gina said that Acclaimed had had a cancellation that morning so there was no reason that they should be late. Great. Completely disrespectful. Completely unprofessional. Acclaimed made a good two hours of my day feel like hell. Thanks for nothing, Acclaimed. You are the worst. read more

UPDATE: FROM BAD TO WORSE: I finally figured out that CSI didn't handle claims for England Van Lines (with whom I'd contracted), but did for Acclaimed (the bait & switch company), so I started the filing process under Acclaimed. THEN, CSI Pros sent me the following email that they no longer have an agreement with Acclaimed. So, I'm out $6,712.87 in damages with no way to recoup. Furthermore, Acclaimed STILL has not provided me with copies of the Bill of Lading, Contract, Inventory, etc. AND, I still have boxes missing. There has been ZERO follow up from either Acclaimed or England Van Lines in regard to any of the above issues. EXCEPT, to dispute my claim with the BBB. This company indulges in illegal bait & switches, failure to provide documentation, as well as negligible--to be kind!--packing, delivery, and customer service. STAY AWAY! From:Customer Service Dept.[Claims@csipros.org] To:Kate B. Date:08/14/2014 05:40:24 PM 08/14/2014 Kate B. Claim ID: 2546X Claim No: 104-33X Order /Job No:E6155XX Subject: Termination Notice Dear Kate B., We regret to inform you that we will no longer be handling your claim with Acclaimed Movers & Storage, Inc. since our service agreement with Acclaimed Movers & Storage, Inc. has been terminated. As a result we will not proceed with the processing of any claims currently filed or in the process of being filed and must refer you back to your carrier who is the responsible party for your claim. Although your claim may have been initiated or filed with us while our service agreement with your carrier was active, CSI is not an Insurance company and was only hired by your carrier to determine the settlement amounts they will be liable for per their Terms & Conditions and in conjunction with the state and federal regulation. Note: This notice does not mean your claim is denied but that it is now been handled by either your carrier or a another 3rd party company. All documents received up to date may be transferred directly to the carrier or the party who will handle your claim upon their request only. Please contact directly for further assistance or if you have any questions or concerns. We apologize for the inconvenience and trust that the party now handling your claim will resolve it promptly. Best Regards, Customer Service Dept. P.O. Box 880505 Port St. Lucie, FL 34988 Toll Free: 877-CSI (274)-0074 Fax: 877-274-2722 read more

I am writing this in hopes that a manager or Randolph the owner can let know what happened to my shipment! It's been well OVER A MONTH. I arranged to have items from my Dad's estate shipped from North Carolina to Santa Cruz CA. Items were picked as scheduled, yet I'm unable to get anyone to call me back (except to demand partial payment) which I made and found out a few days later they hadn't processed my payment. The sales lady hooks you in with sweet talk and good price. The only way to talk to a human is to dial 1 for a quote to talk to the nice sales lady that is no help. She did tell me that most people come into work at 10:30am. Whatever!! Where is my shipment!!!????? read more

I was told multiple times by multiple people that my stuff would get here at certain times and on certain days. Then it wouldn't for some reason. They would have excuses upon excuses as to why my things were not here yet. Eventually when it did get here, things were damaged beyond repair. I would suggest to not go with these people. They lie and cheat. read more

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This place literally saved the day! After a failed delivery experience from a furniture store, I was left to find movers for a huge sectional sofa. After calling many places, others were too expensive, or could not make time for me until a day or two later. Luckily I found Acclaimed Movers, and they were able to come out just an hour after I called them. Their prices was lower then other places I called as well. Anyone who has hired movers in LA knows that, well, you just never know what you might get. The 2 men that showed up at my door from Acclaimed were SO polite. I mean, I can't stress enough just how friendly and considerate they were. Movers with manners. They got the job done right, quickly and ended up saving me money with a discount in the end. I will absolutely call this company when it's time to move again. read more

*** Reported to BBB*** Please count your boxes. I made the mistake of putting my iHome back in its original box and not in a bigger box like the rest of my items. Everything made it to my new apartment but my iHome. It has been "misplaced". I have called 3 times - spoken to Gina twice who has yet to call me back. Pros: Showed up on time None of my furniture was broken They were efficient and completed the move ahead of time. I was however fully packed up and I only needed to put my hanging clothes into my wardrobe boxes. Cons: I was not able to look in the truck to make sure my belongings were all gone. Hence I believe that my smaller box was lost. My suggestion - do not use this company unless you can count how many boxes you have going into the truck and coming out. Lesson learned for me. Update - after I posted this review I finally got 5 phone calls in one day from a manager named Jamie. He kindly explained to me that he did get my message on Sunday when I called to report my missing iHome box, but failed to call me back. He did state that he had hear that I had called twice to follow up (mind you I was very kind) and that he is sorry that no one called me back. He asked me what could he do help me change my Yelp review to save the company's reputation. Um.. not misplacing my iHome would have been the right thing to do. They did finally give me the information to file a claim. Thank you Yelp for your help in getting a phone call back!!!! read more

Used them about a year ago, and these people are straight up, incompetent liars. They're just using their connections to hire movers, you can get a better deal, and better luck just doing their job for them... you're just playing numbers otherwise, and placing your money in the hands of people who have no real concerns or ties to your belongings. Needed for piano/safe moving read more

RED FLAG. AVOID. The customer is always wrong. They arrived. CASH ONLY. Their credit card machine didn't work, sorry, CASH... and the final sum, paid before they unloaded was $300 + over what was quoted with an in-home visit, smiles and assurances. No communication between management and movers, they had NO IDEA they were supposed to have 2 separate consignments. FIASCO from beginning to end. To save $ - which never was saved - I worked right along side them on both ends. And, you pay, when the crew stops at the store for drinks, that's called travel time and it's on your dime! read more

Update from our move day on 7/31/2014. It was a NIGHTMARE. The guys were exhausted from their earlier move, DIDN'T FINISH, and after 10-12 hours never even touched the kitchen. They did however fall asleep on the pavement outside our garage at 2 am. They also unpacked and repacked boxes that were already packed. Sorry, these reviews are not "iffy". STAY THE F*** AWAY. read more

Very bad company, failed to deliver my stuff on time they arrived ten days later with many damages to my furnitures , they increase the price $500 they claim I have more items the truth is they break one item to several items when they disassembled, they make me and my family suffer for ten days I stayed in hotel couple of days than I rent place I moved in without my belongings, my kids need to go to school with same clothes we slept in the floor.. Don't you think it is silly when they ask me for money because they storage my stuff.,,lol I didn't intend to give them any star but I can't post my comment unless I do so read more

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This company is something out of a horror movie. I was having a bodykit for my car delivered on a truck. The truck had scheduled the drop off for 2pm (cant remember exact time but around then) and my part was to get a forklift and forklift driver to get the bodykit off the truck. I called this company and they offered me a forklift, a forklift driver, and a team of movers for the day. I told them I only needed the one forklift driver for an hour at most since it was just one pallet, they informed me that there was a 3 hour minimum and I agreed. The person delivering and driving the forklift was over FIVE HOURS LATE! Because he was five hours late I ended up having to bride the driver of the truck with 120 dollars to stay till he arrived. When he arrived, instead of apologizing for being late and getting the damn bodykit off the truck so the driver could leave, he made me sign a series of contract first (which he obviously was not prepared for as he had to make several calls to verify things). This lasted about 30 minutes. Come to find out that the contract was not for the agreed upon amount but about $500 more than we talked about (they had changed it to a 6 hour minimum). I tried to argue but I ended up having to pay because, once again, I had already kept the truck driver five hours past and needed the bodykit off the truck now because the truck drivers next stop was in Texas. So basically they LIED about the price, showed up ridiculously LATE, and made me sign a contract under DURESS. P.S. Topping on the cake. When their guy finally arrived I found out he was a Nazi based on his multiple swastika tattoos and hitler as his phone screen... read more

The guys were good and worked fast. Got my 1 bedroom apartment moved in under half a day. Fairly professional. The only downside is their rates are a bit higher but that was because they used 3 guys instead of 2. But you get what you pay for which the service, so I was satisfied. read more

Acclaimed Movers & Storage - Stuff moved - Movers Near Me - Lancaster, CA, California

Process of elimination points directly at this company for our missing items! We are missing kitchen, bathroom, personal items and a step ladder given to us by our grandad. We contacted them about our items and they said they would look into it and get back to us. After almost 2 weeks I phoned them back they said they found nothing and they would email us a claim form to fill out but we have not received anything. One would think that after all the horrible reviews this so called company would clean up their act but they could care less. No matter how desperate you are to move and how little they SAY they will charge you do not hire Acclaimed Movers! I highly do NOT recommend this company. read more

Acclaimed LIARS & THIEVES. Do NOT hire. I looked them up before on Yelp I did but decided to give them the benefit of the doubt because they had good reviews too. That was my FIRST MISTAKE. Those were probably fake, My SECOND MISTAKE was Giving them a second chance after they were a NO CALL NO SHOW on the day they were supposed to move me. The day before a three day holiday weekend when I couldn't reschedule anything else that I needed to do around that move. I fell for Ryan's pleading that it was just an unavoidable mistake that he felt terrible about and that he would make up for on the backend. He promised his grandfather raised a man with honor in him and, being an honorable person myself, I fell for it. Bullshit. He gave me a $50 discount. If they had stuck to their original estimate, which was correct, that would have been at least somewhat acceptable. Instead the move quoted at $460 they charged me $640! $300 more to move one bed, three dressers and 20 boxes 30 minutes away. How? When the movers arrived, (on time), to off load my furniture they informed me that the move-in would take twice as long as they quoted and that I had to pay them an additional fee. The movers REFUSED to move anything off of the truck until I gave them the money in cash. All the time the clock was ticking extending move time as I argued with the dispatcher that it could only take one hour to take to unload that small amount into my place. She assured me that if it only took one hour that they would REFUND the second hour to me. More LIES. After two weeks of repeated requests to have second hour refunded back to me and to have my paperwork sent to me they refused on both counts. I do want to add that the movers did their job. They worked very hard and they worked fast. They only broke a couple of little things. I don't blame the movers, I even tipped them because they work so hard. But the company? WORTHLESS SCAMMERS. They do not deserve your good business. Avoid them at all cost. They are NOT an honorable company. read more

Horrible customer service. Charged us double what the estimate was and they never came to the house to see what we had to move. Never told us the estimate could double, instead said it would be very close. Used 600.00 in tape and packing supplies even though we had packed ourselves. Gave us only 600.00 off when I complained. Hard to get ahold of anyone read more

Just a follow up. Called the company to track down some missing stuff and rectify misunderstanding with final exorbidant bill. I was told that she would get back to solve the situations and now we play hide and seek. No love. My recomendation, stay far far away from acclaimed movers as well as their other dreadful company, national vanlines. Do yourself a favor and save the stress, hassle and feelings of being both ripped off and lied to. read more

ACCLAIMED MOVERS are totally a SCAM, they give you a good price to move your furniture and then when they come over to load your items they load half of your furniture on their truck, then come in and break the bad news to you, I was told at that time if I didn't like their new price it would cost me $3,000 for them to unload my furniture off their truck, I was quoted at $3,500 and that went up to $7,500 they were also informed by me prior to booking I had 8000 pounds! I had many missing items and stolen watch, I wanted to file a claim and asked them several times to email me their claim form, they never did! This company and companies like them should be put out of BUSINESS!!! You are much better off going with a known professional moving & storage company. read more

LIARS, THEIVES, EXTORTIONISTS Their drivers, even with explicit instructions to take care with a valuable set of like new car racing seats, they carelessly dropped on the pavement while running with it on the dolly, scratching and gouging the whole frame and parts of the leather upholstery. They carelessly threw my personal affects into boxes, breaking a plastic grill piece, throwing my wheels into the truck instead of stacking them, and recklessly overloaded my storage unit's lift, causing several boxes to be crushed. Their drivers lied about their time, forging parts of the contract and billing documents, forcing me to sign them under duress of effetely stealing my property by driving off with it, and used the time I was being billed for to run personal errands getting drinks and food. Jamie Walsh is either incompetent or maliciously extorting funds using his customers property as a bargaining chip. read more

Re: North HolIywood location: I was quoted an estimate of between 2,900 lbs. and 3,000, and approximately $800-900 dollars for a 1 bedroom apartment of IKEA press-board furniture. I modified an earlier quote of 3,500 lbs. to remove a refrigerator and small IKEA style 2-seat futon from the order. I was told this order would most likely not exceed $1,000. This was the 2nd time I had moved with Acclaimed movers, and I had not purchased any additional appliances, furniture, or in excess of any clothing. I informed Acclaimed Movers of my moving date, and at no time, was an alternate drop-off date noted. My quote was for a moving date of Dec.28th, 2013, and no continuation into Dec. 29th. * Approximately an hour into loading, with numerous boxes and pieces of furniture already loaded on the truck, Second mover informs me they are headed to Los Angeles to do a pick-up bound for San Francisco (LA to SF), and my goods will be delivered on Sunday, Dec. 29th, on the way "back down from San Francisco." I immediately confirmed this with the lead mover. I called Acclaimed Movers, and spoke with Gina. She had no idea what I was talking about, and confirmed this was not part of any quote or estimate she had given me for this move. Had this been the case, I would have either made alternate arrangements to stay in a hotel, moved on the 29th, or gone with another company who could pick-up and deliver in the same day. Gina said she would call me back. I received a call an hour later from someone named Jamie, telling me "special arrangements" have been made to ensure delivery of my goods on Dec. 28th to Bakersfield, CA. Lead mover informed me this has happened before, where it is left to the movers to inform clients on-site after loading has begun, of a "switch," and Lead mover recently lost a client over management's policy, and specifically, Jamie, his supervisor. * I received a call at 4:00pm that my goods were weighed, and my final total was nearly $1,400, minus the $700 I had already given them in the USPS money order, leaving my amount due as $709.00. This was in excess of $600-$700 over what my original quote was, including the extra possible fluctuations I factored in, speaking with Gina, not to exceed $1,000 for a 1 bdr. apartment. I was quoted a weight of 5,500 lbs., which is the average weight of moving a 2 bedroom house, including appliances. I did not have any appliances, and my furniture is IKEA pressed particle board, save for a leather loveseat, and electronics. There is no way my apartment contents weigh 5,500 lbs and can be loaded by 2 men in 3 hours. * I called Jamie to find out how this quote came to be, and was informed only 2 weights were taken, pre-load, and post load. I asked for a photo or a copy of the pre-and post-weights to be e-mailed or texted to me, which was never done. I also asked if the crew had loaded up the "LA to SF" jobs, and was told no, that my goods were the only goods in the truck, and the weight of 5,500 lbs. was all my own to be charged for. Someone else had already completed the paperwork, and sent him on his way. The gross weight amount was altered by hand, and written over by someone else, to arrive at this quote of $1,400 dollars, and 5,500 lbs. * I requested an alternate site of drop off, per the guidelines of the contract for a "Change of Order," which can be requested by the client for an additional fee. I informed Jamie I was going to rent a U-Haul truck, to pre-weigh the vehicle, then transfer all goods into that truck, and do a post-weight, to confirm this amount. Jamie told me the crew was "on-site at my original drop-off location," and they would not meet me at the alternate site, nor agree to the Change of Order. I called Lead mover, the driver, only to learn they are not on-site, and are another 20 or so miles out from the destination. * Jamie called Lead mover, and it was agreed in writing, which I signed, that off-load could take place for the amount of $250.00 "paid in full," in cash, and our business transaction would be completed in good standing. * My boyfriend and I looked in the Acclaimed truck, to see it was loaded full from the back of the truck, to the side cargo doors, which is almost 3/4s of the length of the vehicle. While Lead mover was running his errands, another client's goods were loaded onto the truck, so the pre-weight and post-weight figures of 5,500 lbs. included these other goods. I was being charged for my stuff, and this other client's stuff, headed to San Francisco. I took pictures of the full truck, showing it was heavily weighed down with goods other than mine. Jamie called Lead mover, and forced him to write over and alter the "paid in full" to read "paid in only $250.00," which grammatically makes no sense, and the carbon copy shows again, that writing had been altered and written over again. read more

HORRIBLE COMPANY! STAY AWAY! I had nothing but headaches with this company from the beginning. They were hired for a full pack, ran out of supplies and started using my things (my paper towels, kitchen towels, as well as left over packing paper and boxes of mine from a previous move) to pack my items, though they didn't pack all my valuables (i.e. left fragile items with no padding; surprise, surprise, they broke). My items were stored with the company and delivered later. On delivery (after the truck left), I realized that A DRESSER FILLED COMPLETELY WITH CLOTHES was not delivered! Called the driver who said the truck was empty. Was eventually in touch with Aaron and Jamie who both gave me the run-around. Aaron at first said he would fed-ex me the dresser, then never did. After continuing to contact him, Aaron then said he would at least send me my clothes out of the dresser until they could find out how to get the dresser to me, which he also didn't do (it was promised to me for weeks, but all lies), until eventually my fiance stepped in and called them and they decided to make good on at least sending me my clothes out of the dresser. Then, somehow the story changed and the dresser was now broken and unusable, though both Jamie and Aaron described the specifics of how the dresser was broken differently when I pressed for details. They also lied to me and said that my dresser was broken and that it wasn't covered because it was pressboard, even though my contract clearly states that if the company is hired for a full pack (which they were), all of my items will be covered by them. The company just didn't want to spend the money on figuring out how to get me the rest of my belongings. SAVE YOURSELF THE HEADACHE AND STAY AWAY FROM THIS COMPANY! IF YOU HIRE THEM, YOU'LL BE SORRY!!! read more

Absolutely, completely unprofessional and not trustworthy. Booked for an interstate move. They ran out of packing materials, packed with our linens as padding, forgot many items, didnt pad many fragile pieces, and didn't ship everything to the destination. The numerous bad reviews already on here should be warning enough, but if not, please take my advice to stay away from this company! read more

OMG This could be the worst moving company in the world! They are scammers and extort you to pay higher than your NOT TO EXCEED $ amount they give you. I had this company come out and give me a price. They called me to match another companies price and I went with them. They had a nice brochure and pictures included their trucks and guys in nice shirts. They showed up 1 hour late. One less man than I needed. They had two old budget trucks that were not big enough for the job. They had worn out tee's with there screen print logo They threw my hanging stuff in wardrobe boxes without the metal piece ,my gowns and good things were crumbled up a mess to re- hang. The boxes were marked on the outside for which room and most of the items ended in the garage. What a mess. It adds hours to unpacking!!!! My sons bedroom set is all scratched up beyond repair - holes in the wood!!!! Whe read more

WOW DO NOT USE THIS COMPANY!!!!!!!! I was told that if I changed my long distance move to a local move that the rates would change (be lower) and I would get a refund on what I paid them for pick-up ( i paid 2100) I intentionally did not move across the country because I did not think I could afford it. When they delivered my things they told me they would not be giving me money back and I had to pay more for the delivery. Delivery was 700.. meaning pickup should not have been much more. They basically owe me 1000 and I will prob be DEAD before I see it. DO NOT USE THIS COMPANY!!! I can't even believe after calling them literally everyday for almost 6 months to prepare this happened. I will never trust moving companyies again. Never Been More DISGUSTED ~Lauren read more

I used this company for a long distance move and found Acclaimed Movers to be the most unprofessional and dishonest company I've ever encountered. They do not honor binding estimates. They will not put customers through to supervisors. They will say anything they need to get your business and then, once they have your belongings, they will not honor their word. You either pay them what is basically a ransom for your belongings or they will not give your belongings back to you. They also bash customers who complain about them on the internet, so beware. You may find your name being thrown around on the web if you make them mad. Either let them rob you, or they will slander you, as well as rob you. Run, run, run from this company. Also, beware of their "inventory list". They mark all of your belongings as "damaged and worn" so they won't have to be responsible for damage they cause. They marked a brand new chair as "very worn and scratched". Unbelievable. And my belongings arrived as if they'd been through a war zone. read more

So it's been a few months and Olga from Acclaimed personally got back to me. I was going to move my stuff out of their storage when she asked what can we do to keep your business? She explained that summertime is their busiest time and I was caught up in their most hectic week of moving. She was able to work with me on what I needed in order to stay and was more than fair in working with me. She was very open to listening to what I needed and now I am satisfied with staying there. I feel my belongings are very safe and they even opened the vaults so I can see how carefully they were packed. I'm keeping my things there until June so i am happy I will not have to find another location for storage. Thanks Olga! read more

I had a horrible experience with this company. Everything about them has been completely unethical. They still have not refunded my money after overcharging me for my move, and it has been over three weeks. Still waiting to hear back from them. They claim that their GPS monitors their workers, and that they worked for 8 hours on the day of my move. I know this is a lie, since I looked at the clock when they arrived and left that day, and the company refuses to send me any type of document that shows the number of hours that the movers worked. A little strange, no? read more

This company is everything people are saying when it comes to lies and scams. I recently relocated my family and in moving I found many items to be missing from a previous move where we had this company involved. Anything this company could steal without possible notice at the time they stole, bookcases, child things, toys, suitcases, baby/infant supplies, and not to mention did 4k worth of damage to valuable dishes and household items. They DO not care about you or respect your life and your belongings. Save yourself money, tears and years of stress and find another company, anything and anyone would be better than this company filled with LIARS and thieves. read more

Worst experience ever. Cannot understand why they have earned two positive ratings. Totally agree with the users who had negative experience with them. I booked a move from AZ to CA 3(!) months in advance until they called me the day before(!) to tell me they cannot do it unless I pay double the price. Total scum and rip-off. Do not book with them ever. Would not even recommend them to my worst enemy. And the best thing is that they give you attitude when you complain that they treat you unfair. At the end, I rented a truck from u-haul and some workers from there to help me move my stuff. Saved me a couple of hundred bucks and a lot of nerves dealing with this blackmailing BS! One star rating is even too much for them. read more

If I could give this company a negative 5 stars I would. I booked a long distant move (LA to NYC) with them in June of 2009. I cancelled my move with them because they informed me of a $600 quote increase 5 days before my move, though I had been asking for a confirmed price for almost 2 months prior. Now 11 months later and they still have not refunded my $100 deposit as promised despite my many requests. The man who answers the phone has ignored my numerous requests and is horrible at customer service. read more

TERRIBLE EXPERIENCE. My roommate and I were on a terrible crunch to get out of our apartment, we hired these movers to come between the hours of 1-3pm because we needed to be out of apartment that night. Not only did the movers not show up for our scheduled time, they did not call to cancel. We called the company, who put us on hold, and then never called us back. We went with another company (Alliance) and they were superb! So fast, so efficient and very carful with all our belongings. I've never felt more disregarded by a company, I am still livid. read more

THEY STOLE FROM ME!!! From the beginning things were a mess. They quoted me one price then charged me twice as much. My husband showed up at the storage we had to help them load up and try and make things as smooth as possible. He even bought the guys lunch. Well one week later we received our things and everything seemed good. Granted this was a three bedroom house so it took me a while to get unpacked. In the process I came across a plastic bin that had our PlayStation 3 and PlayStation 4 inside plus all games and accessories. Well when I opened it I realized only the PS3 stuff was there. Everything for the PS 4 was gone. Well it's been 6 months of claims, phone calls and emails. I have had to file a police report and jump through a bunch of hoops. The estimated loss was $800. In the end they offered me $21.00 because they pay by the pound not value. I CANT BELIEVE THEY ARE STILL IN BUSINESS. Beware read more

I paid more because I wanted more in my service. The initial consult and communication with the company was fabulous, they were prompt and courteous. The most important part of the whole process is the move though and by the end of the day when I had already been asked to go and buy burgers for everyone (at my expense) and then to find out that 3 items had been broken but I hadn't been told by anyone, another set of my daughters drawers were dropped (the facade damaged and two of the drawers broken) and my husbands bike frame had been bent by the way it was packed - i was happy to get them out of my house. Every day I go to my daughters drawers, I am reminded that my things were not looked after with the care and respect they deserved or that I paid for. No one from the company followed me up and the gentlemen did not apologise for any of the damage. I could have spent less with a cheaper company and received the same service. I was not happy with this service. read more

The best movers I have ever dealt with. They are really local, helped us with everything regarding this move. The movers were very careful with our belongings. I highly recommend Acclaimed Movers to all my friends and family. read more

I used Acclaimed movers for a 5 mile move from a small one-bedroom apartment to another and in that time somehow they managed to damage every single piece of large furniture that we own. What's worse is that they charged us to re-wrap the furniture and paintings after we had already done so, and still they were damaged. They even tossed out a couple items that we later found in the dumpster because they were too damaged to bring in to our apartment. I can't imagine how a one-bedroom can take 6+ hours to load and move with EVERYTHING already packed, lined up, and waiting to go by the door. The red tape in your way to filing a claim is another headache/hurdle that you have to deal with. Keep an eye out, the movers like to stop for smoke breaks and hit up convenience stores, while the clock is running. Acclaimed Movers- I do not wish to receive a response from you either. I am simply here to leave an anonymous review of an awful experience. I do not wish you to track my move or post my name in a rebuttal. I have moved on and hope that others heed my advice and "move on" to a different company if they want to save money and their furniture. read more

I'm really sorry I used these movers from North Hollywood for two reasons: (1) Camilo the driver tried to miscalculate the time it took them to arrive at my new home. I corrected him. He then insisted I pay him in cash for 3-1/2 hours time before they unloaded the truck. They were all done in 3 hours. He refused to refund the money for the extra 1/2 hour saying I would have to go through the company, etc., etc. while he had my cash in his hand; (2) While carrying my bedframe through the bedroom door, Adrian, the helper, took a big chunk of wood out of the doorframe - very careless. Again, I was told I'd have to deal with the company for a claim although Camilo joked he could fix it with $3.00 of wood putty from Home Depot! I was not amused. Obviously, I felt ripped off by them. Would never dream of using them again. UPDATE; 11/22/13 Unbelievable! Today, I was threatened by someone from this company because of my unfavorable review of them! They called me and told me that according to their records, I had received a refund on the extra 1/2 hour I was charged. I told him that wasn't true; that Camilo kept my cash and refused to give me a refund. He said he didn't believe me and accused me of just wanting to make them look bad on the internet! I told him that wasn't true. I wrote the review to warn other consumers about them. I said I hadn't looked them up on Yelp before I hired them and wished I had because if I had, I never would have hired them due to their other bad reviews. He asked me why I didn't contact them about a refund. I told him I didn't want the hassle of dealing with them after the way I was treated by the movers. I told him that I told the movers the extra 1/2 hour money they were keeping was their tip and I even gave them another $20. (Given that someone there is lying about the extra 1/2 hour money, what good would it have done me to contact them about it?) He then told me I had 24 hours to take down my Yelp review or he would sue me in court! I asked him what he would sue me for and he didn't answer. He just said again I had 24 hours or he'd see me in court. I'm in shock from the business practices of this company. What kind of company uses intimidation and threats of a lawsuit on their customers? read more